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Solved: Rider 400- mount cracked

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cracked, Rider 400, charging cradle,

Doguss65 Author

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Apprentice Traveler
Replies: 2

21 April 2017, 13:33

Just refitting my rider 400 onto my motorcycle and noticed that the collar on the charging cradle is cracked at all four fixing points for the RAM plate. I've sent emails, Facebook messages and as yet had no replies. I purchased this via eBay 26 March 2016, I'm aware it's now JUST out of warranty, but surely this is not acceptable for a piece of kit that cost £250. I would appreciate any advice or even better a reply form Tomtom.
Marked as answer: Niall on 21 April 2017, 13:46

@Doguss65

Contact Customer Services directly to see what they can offer

CS United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

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  • Niall Answer

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    Exalted Vanguard
    Replies: 5195
    Expert (Car navigation)

    Expert (Car navigation)

    Expert (RIDER)

    Expert (RIDER)

    21 April 2017, 13:46

    @Doguss65

    Contact Customer Services directly to see what they can offer

    CS United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
    Help others identify useful content :- - If I posted something that was helpful? Click the Like button - If I answered your question? Click Mark as Solution
  • Doguss65 Author

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    Apprentice Traveler
    Replies: 2

    21 April 2017, 21:07

    Thanks mate, I'll give it a go but have little faith in them, they've not even acknowledged my messages or posts. Fingers crossed tho

    👍👍
  • Niall

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    21 April 2017, 21:28

    @Doguss65

    Wait till Monday and actually talk to a rep, you will be surprised at what they can do at the end of a phone line
    Help others identify useful content :- - If I posted something that was helpful? Click the Like button - If I answered your question? Click Mark as Solution
  • Doguss65 Author

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    Replies: 2

    24 April 2017, 10:17

    Well as expected, tried the number and all I'm getting is a bleep then being disconnected. Maybe it's Monday and they're busy ?? We'll see
  • YamFazMan

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    24 April 2017, 10:37

    @Doguss65
    Hi
    Did you use the supplied fixings ???
    I change mine for Stainless Steel Torx Security Panhead screws, the nearest stock length that I could find proved to be just slightly too long, and bottomed out in the Mount
    I use a washer and a split washer under each screw head to make up the difference
    Replacement screws can bottom out in the mount so be careful

    ATB YFM
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  • YamFazMan Modbreak

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    24 April 2017, 11:04

    Hi
    Tomtom UK Support page is reporting a problem with Phone Lines :(
    Just a quick update, the issue with the phone lines has now been sorted :)
    ATB YFM
    Did someone answer your question? Click Mark as Solution and give a thank you Kudos.

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