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Rider 400- mount cracked


  • Apprentice Traveler
  • 2 replies
Just refitting my rider 400 onto my motorcycle and noticed that the collar on the charging cradle is cracked at all four fixing points for the RAM plate. I've sent emails, Facebook messages and as yet had no replies. I purchased this via eBay 26 March 2016, I'm aware it's now JUST out of warranty, but surely this is not acceptable for a piece of kit that cost £250. I would appreciate any advice or even better a reply form Tomtom.
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Best answer by Niall 21 April 2017, 13:46

@Doguss65

Contact Customer Services directly to see what they can offer

CS United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

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Userlevel 4
@Doguss65

Contact Customer Services directly to see what they can offer

CS United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Thanks mate, I'll give it a go but have little faith in them, they've not even acknowledged my messages or posts. Fingers crossed tho

👍👍
Userlevel 4
@Doguss65

Wait till Monday and actually talk to a rep, you will be surprised at what they can do at the end of a phone line
Well as expected, tried the number and all I'm getting is a bleep then being disconnected. Maybe it's Monday and they're busy ?? We'll see
Userlevel 4
Badge +1
@Doguss65
Hi
Did you use the supplied fixings ???
I change mine for Stainless Steel Torx Security Panhead screws, the nearest stock length that I could find proved to be just slightly too long, and bottomed out in the Mount
I use a washer and a split washer under each screw head to make up the difference
Replacement screws can bottom out in the mount so be careful

ATB YFM
Userlevel 4
Badge +1
Hi
Tomtom UK Support page is reporting a problem with Phone Lines 😞
Just a quick update, the issue with the phone lines has now been sorted 🙂
ATB YFM

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