I have bought a Rider 400 about three months ago and two weeks ago after only riding on Sundays with the club only short distance on the highway a big part inside went loose (maybe battery) and was making noise when shaking the unit in my hand.
I contacted TomTom support and they created a job and they created a job reference number 170920-xxxxxx, reference number DERxxxx635. In the document I received is stating that I have to take my TomTom Rider 40 to the repair center in Midrand, South Africa. Firstly it was not a TomTom 40 but a TmoTom 400 and serial number was : KExxxxxxxx92. Also on the document from Support was specified that the device screen was going inside which is a lie.
I took the Rider to the repairs centre and they opened another job, repair no. 174069TSA, fault no.OT03 - Does not turn on (which again is a lie). I have been told that I will get a new unit which was not necessary, my unit was already new (I guess just fixing the loose part inside would have been enough), and that it will take 2 to 3 hours to have the firmware and maps loaded to it.
Anyway, 3 days later I go to pick it up, new serial number: KExxxxxxxx88. Back home I hook it to MyDrive Connect add it to my devices and do app updates. Big issue now: map update is once off and lifetime speed cams are only valid for three months.
Now I contacted the TomTom support again and they fixed the maps issue now having lifetime maps but the speed cams is still valid for 3 months. After complaining again I have been told that I will have life time speed cams after 3 months which it is not good enough.
In my opinion this is not good enough and TomTom is selling bad products and offers bad service. I want to have what I paid for right now: TomTom Rider 400, Lifetime maps, Lifetime traffic and Lifetime speed cams. If the Speed Cams issue is not fixed I want a full refund.
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