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Question: Touch Screen Not Working properly.

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HARI Author

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Apprentice Traveler
Replies: 0

11 April 2012, 16:58

Hi,

 

I have a Tom Tom One (3rd Edition) wherein the touch screen suddenly started playing up. The Unit has not been in use for a while, but was working all right this afternoon when I fully charged the device by connecting it to my laptop. When I got into my car, it started playing up.. I could not type in any address ie., whichever key I pressed, it would depress the key on the extreme left. Only the left off the touch screen work and other part off the screen is not responding.

 

I have reset the device and have restored data back from the PC to the device, but nothing helps.. I have also cleaned the touch screen by inserting a isopropyl soaked cleaning cloth to remove any dust, but that does not help either.

 

Any clues would go a long way. Thanks...

  • Traylaw

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    Elite Voyager
    Replies: 3675

    11 April 2012, 17:30

    You can try manually re-calibrating the screen using the information in these links.


     


    http://www.martin-kolinsky.com/freeinstructionsfordownload/TomTom%20GPS-Touch%20screen%20calibration.pdf


     


    http://www.yourtomtom.com/forum/index.php?showtopic=12622&st=20&#entry111225


     


    If this does not help you are looking at a screen replacement or just a new gps.

  • peoed

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    Apprentice Traveler
    Replies: 2

    14 February 2013, 02:30

    I have the exact same problem only the left side works any other key I press a letter to the left pops up tried all the same hings you did nothing help so if someone knows from tom tom what this is please help thanks.

  • Traylaw

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    Elite Voyager
    Replies: 3675

    14 February 2013, 02:40

    If you have tried the recalibration but was not able to fix it, the touch sensor (aka digitizer) is to far gone and the only fix is to replace the display.  If the unit is out of warranty, sending it off to get it fixed will cost more than the gps is worth. The only other option is to replace the display yourself which is possible. The cost for a replacement display will be around $50 US.

  • peoed

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    Apprentice Traveler
    Replies: 2

    14 February 2013, 04:22

    I have no clue how to recalibrate it'sa1605 model looking at what has been posted on calibration min max x & y axis my calib data doesn't even look any thing like what was shown I have 8253 -48 -1113626 51 13435 -1496552 65536 for calibration data ?  7 numbers ? not 4 three number groups not sure what to do worked fine one day the next couldn't enter anything on the right side of the screen so I'm willing to bet the calibration is off somehow how to calibrate it that's the real question ?

  • Traylaw

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    Elite Voyager
    Replies: 3675

    14 February 2013, 07:14

    I am assuming you mean the VIA 1605.......whole different ball game.......  I am afraid the calibration instructions are for the Nav2 gps's, One, XL, XXL basically older models that use Home to manage the gps. I have no idea what can be done with models using MyTomTom. You can't read or write files using windows explorer on your model since they use a non windows file system.  I am pretty sure you are stuck returning the unit to tomtom. Some users have been able to get them replaced at no charge even though they were out of warranty.  You will just have to call them and see what they are willing to do.

  • bobbieb

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    Apprentice Traveler
    Replies: 1

    19 March 2013, 15:25

    I purchased my Start 20 last eveening, set it up on the PC and charged it overnight. First outing this morning. Isuccessfully registered my 'home' postcode. Then entered my desired destination. Set off from home, all running smoothly. Then the device developed a mind of its own - the display kept changing from the road view to other screens, without prompting. So I could hear the oral driver instructions but there was no view of the road ahead. eventually the screen 'froze' - tapping any icon (including the 'back' icon) has no effect. So I am stick with a frozen screen - device is entirely useless. Have tried resetting on PC but to no avail. Have looked through suggestions for 'support' on this website TomTom website but must say there seems to be no effective support or advice twith any relevance. No number to call. I am a very disappointed and frustrating customer. Am i the only person who has had this experience? I plan to return it to the shop and see no case for having another tomtom.

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 13727
    Expert (Car navigation)

    Expert (Car navigation)

    19 March 2013, 15:59

    Does that device use Home or MyTomTom?


     


    If the former, use Explorer to look at the contents of the device and look for a scripts folder. Delete any files you see in there.


     


    If it uses MyTomTom, then call CS:


     


    UKUnited Kingdom


    0845 161 0009 or 020 7387 5444


    Monday-Friday: 9:00am to 5:30pm GMT

  • aesch

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    Apprentice Traveler
    Replies: 2

    10 October 2013, 17:06

    I too have a One with touch screen problems.  Solved the problem short term by buying a new OneXL which got me back on the road.

    But - a possible solution.  Decided to autopsy the dead unit, and pulled off the back - four of #9 Torx screws.  I found the battery to be swollen, and have ordered a new battery for it (hasn't come yet).  I'm thinking that the bad battery may have been compressing stuff inside the case, pressing on the back of the screen, and disturbing the calibration.  I'll find out in a couple of weeks when the new battery comes from China.

  • pixntex

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    Neophyte Traveler
    Replies: 3

    22 October 2013, 22:35

    I have read the description on this post and what is said here is exactly what is happening to mine. every time you press the right hand side of the screen the left will activate after a cople of screen changes the unit crashes and then you can not acsess any thing on the unit to which you have to press the reset button.

     

              I have tried this a few times with no sucsess, it is starting to frustrate me espesially when i am on multi rute, I have also found if I remember to turn the unit off when i get to each destination then it is fine but, I would like it fixed so that I would not have to do this. I also have tried to get to the calebration screen the unit only flashes it up for a few seconds then gose off it will not let me get to this. Is there some thing i can do with it or will i have to send it back for a repair to which i think it might be cheeper to buy a new one....

     

                                         your sincerely nigel couzens......................

  • pixntex

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    Neophyte Traveler
    Replies: 3

    12 January 2014, 22:32

    Ok last year I posted that I had the same problem as a few others, I have no idea if any one has solved this problem since I have posted. so I think I have for every one else thats has this same problem.

     

         I took mine to my brother inlas as he knows about these things and I had to go out when I came back he told me it was working again with no problem, when I asked him what he done he just said he reset it to factory settings. I used my tom tom for a short while to which I found that it was ok, I went to use it again one day and for some reson it reset it self again, since then I have had no problems with it, It works just fine as if i just bought it from the shop, so what might happen is that the memory is getting full of data and causing it to crash. 

     

          I hope this is usfull to you and it helps your situation.......

     

                 Thank you for listing and good luck nigel...............................

  • neddy48

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    Apprentice Traveler
    Replies: 1

    13 February 2014, 03:26

    I have a problem with a screen on a TOMTOM ONE Series 30.

     

    I approached TOMTOM for a new part, but they refused. Instead they directed me to an authorised service centre. Costs for this outweigh the value of the unit.

     

    Replacing the screen is a simple exercise - easier than an iPhone.

     

    With the outlandish cost of new maps I want to retain the unit.

     

    Can anyone advise where I can source this spare part # LMS350GF 12-005

  • aesch

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    Apprentice Traveler
    Replies: 2

    13 February 2014, 03:44

    Replace the screen?  And if that doesn't fix it?

    In my case, I thought it was a bad battery pressing against the back of the screen (the battery had gotten 'puffy').  Replaced the battery, and the unit's no better - perhaps worse.

    Fixed mine by buying a new One XL - $50 at Walmart - done deal.

  • kumo

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    Revered Pioneer
    Replies: 872

    13 February 2014, 06:26

    Hi Neddy,



    neddy48 wrote:

    Can anyone advise where I can source this spare part # LMS350GF 12-005




    you have a PM with a link in it (green envelope in the upper right of forum pages).


     


    But read the descriptions carefully. Two Assys are matched together.


    I believe you need the LCD Assy with touch screen digitizer. Very cheap offers are ONLY the touch screen digitizer.


     


    Regards from the other side of the world :smileyhappy:

    Rider 2nd, Rider 2013, VIA 125 Live, GO 1000 Live
  • pixntex

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    Neophyte Traveler
    Replies: 3

    13 February 2014, 09:52

    As I posted a cople weeks ago if the screen is not working properly then all i did was ro set the unit back to factory settings, to clear the units memory and it should work fine, mine has since i have done it I havent needed a replacment of any kind!

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