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Question: TomTom One stuck on welcome screen - please help


soniaputt Author

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Apprentice Traveler
Replies: 0

19 November 2011, 15:14

Hi, ive recently updated my devce on home, and its stuck ont he welcome screen. I have re-set it loads of times and it fires past the first screen then it hangs, any ideas?

1 comment

  • Lupus1

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    Elite Voyager
    Replies: 3967

    19 November 2011, 15:59

    Hi,

     

    connect your device to your computer and open TT Home. Go to operate my device and plan a route. Afterwards disconnect your device from your computer using the disconnect safely option of TT Home by pressing the blue button in the right bottom corner.

    Have a look if your device works again.

     

    Other possibility would be to restore your backup if you've created one before updating your device. If you haven't done so please do it in the future every time before applying any major changes like updates.

    How to create a backup of your device (hyperlink)

     

     

    Regards
    Lars.

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