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Question: TomTom One N14644 310


Abdul Author

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Master Explorer
Replies: 4

7 June 2011, 10:59

 

i couldn't find my tomtom model in this website...i want  buy a map and install it in my device...

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 14160
    Expert (Car navigation)

    Expert (Car navigation)

    7 June 2011, 12:59

    There isn't a model as such. Look for the serial number of your unit on the bottom of the device and insert the first 2 characters here:

    http://uk.support.tomtom.com/app/answers/detail/a_id/9508

  • dkainjr

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    Apprentice Traveler
    Replies: 1

    27 July 2011, 02:22

    This is an actual device as i have the same one.  I input the serial number into the site and it says ONE (30 Series) / 125 / 130 - 1GB

  • Abdul Author

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    Master Explorer
    Replies: 4

    11 September 2011, 07:32

    Thanks for replay..

    i use the  the link you just  posted and it said my tom tom is : ONE (30 Series) TTS* / 125S / 130S.

    now i want know if it's possible to buy a new map ( deferent map from the existing one) and how to install it to my tom tom -  ONE (30 Series) TTS* / 125S / 130S..?!

     

     

    thnaks

  • Traylaw

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    Elite Voyager
    Replies: 3675

    11 September 2011, 08:47

    First - If you have not already done so, you need to install Tomtom's Home software on your pc. Here is a link for that.

    http://us.support.tomtom.com/app/answers/detail/a_id/5122/kw/install%20home

     

    Second - Before you install a map or any updates offered by Home you first need to make a backup of your gps.

    Here is a link for that.

    http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.html

     

    Third -  Use Home to install any updates that it suggests.

     

    Fourth -Use the "Add Map" option in Home to select, purchase, download and install maps. Home will only offer maps that are compatable with your unit. You may have to remove your existing map to make room for a new map. That is one reason to have made a backup. before installing a new map.

                - To remove a map from your device you can use the Home function "manage my device"

     

    Last - You need to make a second backup with the new map. That way you can switch back and forth between maps using your backups.

  • Abdul Author

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    Master Explorer
    Replies: 4

    19 September 2011, 09:37

    Hello..thanks for replay ..
    I did all steps you mentioned above..i installed Tom Tom Home +  i made a back up+  also i deleted the current map to make  a free space in  my device.

    But when i make an order  for  the new map and come to the step of paying,  the  tom tom home show me an error message .

    Note: i use win7 operating system and haigh speed connection.

    I upload a captured picture to show you:

     

    http://img560.imageshack.us/img560/1789/capturect.jpg


    tomtom message

     

    any help....!!!

     

    thanks a lot

  • Traylaw

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    Elite Voyager
    Replies: 3675

    19 September 2011, 14:17

    Well, I am pretty sure its not a problem with TomTom not wanting  money.....:smileyhappy:

    The server may be down for maintaince.....If the problem continues after about 12 hours, I would call customer service...I'm sure they would be very helpful since it's cash in their pocket. I  don't beleive the problem is at your end.

  • Abdul Author

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    Master Explorer
    Replies: 4

    25 September 2011, 13:40

    Good morning,

     

    I keep trying to download the map using tom tom home, but  all i get is  the same error message that i told you in privious message.

     

    Any solution...   :smileyindifferent:

     

    thanks a lot

  • Traylaw

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    Elite Voyager
    Replies: 3675

    25 September 2011, 16:19

    What operating system are you running.....Maybe it is a problem with the firewall or antivirus. Are you using a proxy to connect to the internet? Are you connecting from your home, work or somewhere else?

  • Abdul Author

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    Master Explorer
    Replies: 4

    26 September 2011, 09:37

    i use my home internet and my operating system is windows 7 profissional. i got a Mcafee SecurityCenter ( it come with firewall).

    i don't use any proxy.

     

    thanks

  • Stefan

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    Elite Voyager
    Replies: 4858
    Expert (iPhone App)

    Expert (iPhone App)

    Expert (Car navigation)

    Expert (Car navigation)

    27 September 2011, 01:33

    When the error appears, can you click on the button 'show details'? Can you also copy and paste the information about the error here?

     

    Thanks in advance

  • Manzoor

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    Apprentice Traveler
    Replies: 1

    8 December 2011, 20:27

    N wann to regrest my tomtom

  • geff

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    Apprentice Traveler
    Replies: 1

    10 July 2012, 12:32

    Hi can you please help me ?.

    My serial number has worn off

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 14160
    Expert (Car navigation)

    Expert (Car navigation)

    10 July 2012, 13:11

    Connect to Home. One of Home's menu options is System Information. You'll see a bunch of information including DEvice ID. That's the serial number.

  • sumeesa

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    Apprentice Traveler
    Replies: 1

    16 January 2013, 18:24

    Hi, i am buying a tomtom but i do not understand what is N14644? is it a route map?

     

    will i have other maps in the product or just one specific map?

  • Traylaw

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    Elite Voyager
    Replies: 3675

    17 January 2013, 03:03

    It hard to tell what exact model you have from just that number . Is there any other information / numbers on the model, how much memory, etc. How about a web link if its a online purchase?

  • paulmurray12

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    Apprentice Traveler
    Replies: 2

    28 January 2013, 03:32

    Hi i have a tomtom one first edition and for the first few years of having it i was able to connect my mobile phone up to it and get the weather etc, but now for some reasonwhen i try to connect my blackberry torch or any other phone it only loads up to 65%

  • DavidRape

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    Apprentice Traveler
    Replies: 1

    20 November 2014, 04:46

    Help me with my updaet

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