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Solved: Tomtom one IQ stuck on start-up


Clubbie Author

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Legendary Explorer
Replies: 6

26 April 2012, 09:37

Hi,

updated my tomtom a couple of weeks ago and since then it sticks on the the balck startup screen with tomtom logo.  I've tried:

Resetting (numerous times) and all this does it bring up an information screen

Uninstalling the application both manually and via home, both times using a fresh download of the application

Contacting support who only suggested that I go through the steps already taken

 

It seems to me that it may well be an issue with the new application software.  Does anyone know how I can fix my tomtom?

 

Cheers!

Marked as answer: Clubbie on 27 April 2012, 17:13

Hi,

 

thanks for trying to help out with this.  I've done everything possible including a full reformat and reinstall.  Finally gave up and contacted support.  I didn't want to do this as I thought that the unit, being over a year old would not be under guarantee anymore.  RESULT, apparently it is covered for two years so am sending it back to tomtom for repair.

 

 

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  • sallor225

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    Exalted Voyager
    Replies: 2205
    Expert (Car navigation)

    Expert (Car navigation)

    27 April 2012, 02:11

    Is your battery well charged? Try charging for 2 hrs with device off.


     


    What is your App version; should be 9.430, Map should be 885.


     


    You might try a memory check; follow the procedure in this link, 


    Memory error check


    http://us.support.tomtom.com/app/answers/detail/a_id/9908/kw/memory%20error


    look for found folder and delete.


     


    You could check on your computer to see if you still have an older version to reinstall through TomTomHome, but I would guess you wouldn't be asking the question if you did.

  • Clubbie Answer

    You can see here how much reputation Clubbie has received from other members.

    Legendary Explorer
    Replies: 6

    27 April 2012, 17:13

    Hi,

     

    thanks for trying to help out with this.  I've done everything possible including a full reformat and reinstall.  Finally gave up and contacted support.  I didn't want to do this as I thought that the unit, being over a year old would not be under guarantee anymore.  RESULT, apparently it is covered for two years so am sending it back to tomtom for repair.

     

     

  • sallor225

    You can see here how much reputation sallor225 has received from other members.

    Exalted Voyager
    Replies: 2205
    Expert (Car navigation)

    Expert (Car navigation)

    27 April 2012, 22:01

    Thanks, didn't realize any had two year warrantys.

  • Clubbie Author

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    Legendary Explorer
    Replies: 6

    28 April 2012, 10:14

    Apparently so but TomTom support tried to tell me that it was only guaranteed for a year.  It was only when I said that I had pulled up the details on their own website that they agreed to repair.  Folks need to be aware that this is the case.

  • sallor225

    You can see here how much reputation sallor225 has received from other members.

    Exalted Voyager
    Replies: 2205
    Expert (Car navigation)

    Expert (Car navigation)

    28 April 2012, 15:17

    Not all of their support staff are up to speed.

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