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Question: roadside assistance in canada?


jayroc Author

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Replies: 1

7 September 2012, 06:07

i got a activation code for a basic roadside assistance membership.

on the rear of the card it says canadian residents,see website for coverage.

website does not list canada at all.

does this mean the code is useless if you are canadian??

please advise

thanks in advance

jay

  • Zsolt

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    Expert (Android App)

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    7 September 2012, 12:59

    I'm wondering if that service is available at all. I remember the adverts all around, but can't see anything about the TT roadside service anymore.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • jayroc Author

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    Replies: 1

    7 September 2012, 16:09

    called tom tom,after a phone run around,i got a answer.

    i was told that no sevice for canadians, us only.

    little bit of msrepresentation going on here,dont you think!!

    free roadside assistance was a selling feature that turn out to be a incorrect statement if you live in canada.

    please be aware if you have not purchaced a tom tom yet.

    cheers

    jay

  • sohan

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    Replies: 1

    27 November 2012, 01:47

    I just called Tom Tom Road side assistance at 1-800-708-1080 about Roadside assistance in Canada. They said it not available in Canada. And your activation code will not work.

  • somereandomuser

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    Replies: 15

    3 January 2013, 07:55

    I called support and they are working with Sykes Assistance Services Corporation in Canada, but details are limited and contradictory. I called the Number for Sykes listed on the website and was eventually told as this time the TomTom code did not provide any added value.
    I asked TomTom support since I frequently travel to the US if I could register and use the US service (Cross Country Motor Club), and after a lot of transferring and confusion their guidance was "not to bother" since the only benefit of basic over no service is 20% on the first tow (up to $25UD) and all other services are fee based.
  • JohnHendry

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    Replies: 1

    16 January 2013, 11:37

    My TomTom won't allow me to add roadside assistance activation code?
  • ubaldo05

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    13 May 2013, 16:30

  • dhn
    dhn

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    13 May 2013, 18:24

    Roadside assistance services is not available in Canada, sorry.

  • foghorn46

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    Replies: 5

    23 May 2013, 03:53

    I agree I got the activation code for roadside assistance but can't find where to use it. Strange.......

  • bilton

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    Replies: 1

    16 June 2013, 20:41

    I understand that roadside assistance is not available in Canada. However if I am travelling in the USA would roadside assistance be available to me?  I live in a Border community and frequently travel in the USA.

  • dhn
    dhn

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    Expert (Car navigation)

    Expert (Car navigation)

    16 June 2013, 21:33

    Call CS and see what they say......


     


    CACanada (en)


    1 866 486 6866


    Monday-Friday:
    8:30am to 7:00pm EST
    Saturday:
    9:00am to 6:00pm EST

  • foghorn46

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    Replies: 5

    18 June 2013, 21:36

    I was wodering if traffic updates are available in Canada. I helped a friend activate his new Tom Tom but could not activate the travel updates. can you help?

  • foghorn46

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    18 June 2013, 21:37

    I meant the traffic updates.........

  • dhn
    dhn

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    18 June 2013, 22:45

    What model does he have? If a LIVE model (the only one in Canada is the Go 1535 LIVE) then he should have Live traffic updates as well as other LIVE services as soon as he turns on the device (well, within a minute or two).


     


    If it is a device with a combo rds-tmc antenna/car charger (one with a plastic 'egg' in the cord) AND IF he lives in one of only four cities: Toronto, Ottawa, Montral or Vancouver, then he should be able to get fm traffic that covers major roads.


     


     

  • foghorn46

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    20 June 2013, 18:34

    Does he have to download anything frrom the Tom Tom site?

  • dhn
    dhn

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    Expert (Car navigation)

    20 June 2013, 19:19

    For what? The LIVE model? No.


     


    For the units with the rds-tmc antenna/car charger? Just the latest application & current maps would be good as well.

  • foghorn46

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    Replies: 5

    22 June 2013, 21:47

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