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Question: HOW TO REGISTER A NEW TOM TOM?


GrafterM Author

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Replies: 1

28 April 2012, 14:28

Hi - I would be grateful if anyone could tell me how I register my new TomTom online.

 

I had a TomTom One which I wish to replace with TomTom Start25 but when I try to go online with this I get the message that this is not the registered device and I should attach the registered device.  EASIER SAID THAN DONE!  I no longer have it!  So what do I need to do?  I don't want to invent another E-mail address for myself although I am sure this would work!!

 

I am totally frustrated!  PLEASE can someone advise how I can get my new TomTom to be accepted online?

 

Many thanks to all/any who respond.

  • Zsolt

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    28 April 2012, 14:49

    You will have to call customer services:

    0845 161 0009
    Monday - Friday: 9:00 a.m. to 5:30 p.m. UTC
    or
    020 7387 5444
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • GrafterM Author

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    28 April 2012, 16:04

    Yes - thanks - I already called them only to get the answer machine message that their opening hours were Monday to Friday.  Looks like I'll have to wait until Monday and I SOooo wanted to have a play over the weekend!

  • mikey1

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    Replies: 1

    29 April 2012, 17:50

    Hi i just changed from a go 630 to a start 25 i found the best and easiest way was use a new mail address it worked perfectly to register the new tom tom. Also i deleted on the pc the old Tom Tom home as well, as when you register Tom Tom uploads a new one to your pc i hope this helps.

  • jm1259

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    19 January 2013, 14:04

    Hi, yes I had the same problem and it was easy to resolve in end. Whatu need to do is sign in to the original account for the tomtom you first had and then change the e-mail address, I made one up by just ommiting one letter from my e-mail address and this seemed to register as a valid address and then you can create a new account for your new device using your real e-mail address so u dont need to supply a different address. Hope this helps. 

  • zigeunerink9

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    15 March 2013, 21:28

    I do not want to make up a new e-mail !!!  do I have an other option. Is the a phone support system in the US ??

  • Zsolt

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    15 March 2013, 21:33

    You have no other option if you want to use two devices at the "same time".
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • AndiAndi

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    15 March 2013, 21:44

    Hi zigeunerink9,


     


    Welcome to the forum!


     


    You do not need a new email adress, any login name in the correct email format will do (e.g. tomtom@myname.us, be aware it is case sensitive). But then you won´t receive any notifications for your device.


     


    Many providers offer to create an additional email adress and configure it as a redirection to your real adress. So you will be able to receive notifications with just one email account.


     


    To contact customer service by phone:


    866 486 6866


    Monday - Friday: 8:00 a.m. to 8:00 p.m. EST


    Saturday: 9:00 a.m. to 6:00 p.m. EST


     


    Greetings


    Andreas


     


    EDIT: again to slow in writing ..

  • johnholt

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    25 September 2013, 15:28

    I sympathise with you totally.The biggest bug-bear is that tomtom don't seem to give **bleep**.

  • john9todd

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    18 January 2014, 21:06

  • Arrip

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    4 March 2014, 03:41

    I am getting as frustrated as you all are. My TomTom One is not doing the right thing anymore therefor I bought a new VIA280 and for the last hr. I am trying to register it ! Very frustrating, will now try with a new email address. What do people do when they have one more than one car.

  • Zsolt

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    4 March 2014, 06:07

    It depends. You can drive one car at a time. Unless you mean leaving a separate device in each car. The solution is simple: You can create an e-mail address in 2 minutes and you can make it like: arrip.tomtomgo1@gmail.com (just an example). Then the second one can be arrip.tomtomgo2@gmail.com. You use the same password and sorted.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • arrip1

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    4 March 2014, 08:05

    Thank you so much I have started the 2nd one with a different email address but am still frustrated as i have not been able to activate my free lifetime maps. I never had any trouble in the past years with going to updates etc. for my TomTom One. This time I am sick and tired of trying for hrs. to even register.

     

     

  • Zsolt

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    4 March 2014, 19:22

    Just send them a mail, they can activate the lifetime maps. Make sure of course you use the correct e-mail address to the request.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • Christine1949

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    16 September 2014, 15:07

    I think i have registered my new tom tom and downloaded free lifetime maps can you confirm this please.

  • Zsolt

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    16 September 2014, 16:49

    You need to contact TT CS. This is a user forum.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • RIGGS

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    Master Explorer
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    26 December 2014, 14:06

    Hi , Same problem so i ended up with a new e-mail address,not that bad as it worked fine and the new machine does not use tomtom home it uses my drive connect so no conflict. 

  • Bobbygoodyear

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    30 December 2014, 22:18

    I am having issues with deleting my old Tom Tom and adding my new one, using my same email account.


    Please delete my old Tom Tom so I can add my new TomTomVia1505M


     


    My email address is xxxxxx@xxxxxxxx


     


    Thanks,


     


    Bob


     


    [Mod edit: Please do not include personal/private information when making a public post. Thanks!]

  • dhn
    dhn

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    30 December 2014, 22:38

    Please remove your email address from your post. You should never provide it in a public forum unless you like to receive A LOT of spam!


     


    This is a user forum. Not a Support forum. You'd normally want to make sure you have a DIFFERENT email address for a new device than an older one.


     


    See here as well:


     


    http://discussions.tomtom.com/t5/GO-800-1000-2000-series-Via/How-to-change-the-ownership-of-a-device-or-swap-an-old-device/m-p/544200#M59777


     

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