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Question: GPS signal loss


AL19 Author

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Replies: 2

17 March 2012, 14:42

When I start out I have full GPS signal, as soon as I move off I lose GPS signal. When I reach my destination , my tomtom voice announces that "I have reached my destination". Why or what do I need to do to correct this? Help please.

  • Zsolt

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    17 March 2012, 14:54

    Which unit do you have? Have you updated it recently? Have you tried to reset it? Make a backup if possible before you do any changes.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • maureenplatt

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    17 March 2012, 14:56

    My tom tom 1 seems to be stuck at my point of departure and keeps saying that it lost satelite connection a few seconds ago.  sometimes after an hour it will kick in but at the moment nothing at all.  Help!!

  • maureenplatt

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    17 March 2012, 14:59

  • maureenplatt

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    17 March 2012, 14:59

    I have down loaded the latest updates and that seems to go through ok. I am not very technical. How do I reset it
  • AL19 Author

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    17 March 2012, 15:04

    I have a TomTom One XL

  • Zsolt

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    17 March 2012, 15:17

    @AL19: Make a backup (a manual - with all the hidden files and everything, via Explorer and a separate with TT HOME just in case). Than try to do a drum reset: sw/off, press and hold the sw/on button until you hear the drums. If this didn't help, do a factory reset (this will delete all your personalized content and settings). Which software do you have installed on the unit (settings, version information)?
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • AL19 Author

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    18 March 2012, 14:53

    I have versions 8.010

  • Zsolt

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    18 March 2012, 14:57

    As I said, make a proper backup and try to update it to the latest. Anything goes wrong, you can use your backup yet.

    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • maureenplatt

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    19 March 2012, 08:45

    I have aTom Tom ONE.  Version7.903

     

    I have done all my updates on my PC.

     

    It just says  - waiting for a valid  GPS signal which flashes all the time.  It is like it is stuck

  • Zsolt

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    19 March 2012, 12:29

    Did it happen after an update immediately or just like that? Try to reset it. You even should have a reset button on the bottom. You will lose your personalized stuff and settings, so make a backup first, a manual one, with all the hidden files.


     


    Maybe your GPS receiver is dislocated or gave up. That is another possibility.

    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • jwin

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    17 June 2012, 18:51

    My tomtom frequently loses the GPS signal whilst travelling. Can this poor performance be improved. 

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    17 June 2012, 19:17

    What is the software version on your device and which device is it?

    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • rdstright

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    23 December 2013, 03:17

    I have bought 5 of these units in the past few yrs and I am beginning to think its time to switch to another GPS unit other then TomTom ....The past 3 units of TomTom I have  owned  has lost signal ...Im constantly updating as its always asking me to update ...Which is a royal pain in the ass ...There seems to be no fixing this problem as its not just 1 unit I have had the problem with ... Im thinking TomTom Is garbage ...Seriously Garmin is looking more appealing to me ...Im a Truck Driver and rely on my GPS unit TomTom isnt cutting it anymore !!! 

  • maizey

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    24 December 2013, 21:12

    :catsad:just had this problem immediatley after updating the satnav. . . never had a loss of gps signal like this before  Used the reset button on the bottom of the unit and eventually it found the signal.

    !!?? NOT GOOD ENOUGH IS IT TOMTOM  !!??. . . . . my map undate subscription is due shortly,don't think I'll be taking that up!:catsad:

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