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Question: Cannot connect tom tom to pc

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connect to pc, tomtom one 3rd edition,

leicester_boy Author

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Legendary Explorer
Replies: 8

16 August 2012, 16:35

Hi to all the Tom Tom experts,

 

I am a new user of Tom Tom and recently purchashed Tom Tom one (IQ Routes Edition).

 

Since it is 3 years old and the maps have not been updated on it, I tried connecting it to the computer but it wont show up on my pc.

 

I tried downloading some Tom Tom software and it still wont show connected. I went to 'My Computer' folder and it does not show as being connected although it charges for some reason when I connect it to the pc. This shows the data cable isnt faulty. I switched on the Tom Tom when connecting to my pc, but the tom tom does not prompt for any questions or suggestions.

 

I am a complete layman with this and dont know where to begin. I use Windows 7 professional.

 

Any help will be greatly appreciated.

 

Thanks

 

 

  • Megalos

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    Elite Voyager
    Replies: 3690
    Expert (Car navigation)

    Expert (Car navigation)

    16 August 2012, 17:11

    Did you download myTomTom or TomTom HOME? You should use the latter one. Have you tried a reset on the device? See here how to do this: http://www.tomtom.com/6965. Do you have the possibility to test on another computer?

  • leicester_boy Author

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    Legendary Explorer
    Replies: 8

    17 August 2012, 01:19

    Thanks for your reply. I uninstalled all tom tom software and installed tom tom home as advised by you.

     

    I also reset the device. I could hear the drums rolling after holding the on/off button for about 20 seconds.

     

    I then opened the tom tom home application. Logged in through File>Log in and entered my user name and password.

     

    It then shows my email address on the left and to the right it says - 'Please connect a navigation device'

     

    I connected the tom tom to the pc via the data cable but to no avail. It says 'No Device Connected' at the bottom right.

     

    Could there be a problem with the internet firewall which is preventing the pc from connecting to tom tom?

     

    I have tried it on my brother's pc but faced the same problem.

     

    Cheers for reading..

  • Megalos

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    Elite Voyager
    Replies: 3690
    Expert (Car navigation)

    Expert (Car navigation)

    17 August 2012, 09:17

    Did you turn on the TomTom and then connect to the PC? If so, also try to first connect the device to your PC and then switch on the TomTom. Another cause could be the cable itself, if you have another one you could try the other cable ( I think the fact that it still charges does not automatically mean that data transfer is also working properly). Are you able to access your TomTom via Windows Explorer? Is your Windows installation 64-bit?

  • leicester_boy Author

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    Legendary Explorer
    Replies: 8

    17 August 2012, 17:59

    hi ya,

     

    I have tried using a different cable on a different pc but the result is the same. Yes I am trying on Internet Explorer. Not sure about the bits, how do I check that?

     

    I think it doesnt work because I have Windows 7 and Tom Tom Home is compatible with Windows XP. The other computer that I was testing on had Windows XP but it had My Tom Tom installed on it.

     

    I guess the correct cmombination is: Windows XP with Tom Tom Home..I will give it a go on that other pc

     

    Thanks....

     

    I was reading some forums and came across this:

     

    http://discussions.tomtom.com/t5/GO-x00-x10-x20-x30-x40-x50-HOME/Tom-Tom-Home-No-device-connected/td-p/166561/highlight/false

     

    Read this:

     

    Just had a brain wave. Decided to run Home as administrator, this didn't make any difference, then tried compatibility mode choosing XP service pack 3. Immediately Home started it suggested I back up my device before making changes. I let it do this, and now I'm in the process of updating my maps, so it looks as though either running in compatibilty mode or running in compatibility and as administrator has solved the problem. I haven't tested just using compatibilty as I'm not certain how to undo the run as administrator, which appears to be a permanent change as the UAC widow pops up each time I start Home now.

     

     

  • Megalos

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    Elite Voyager
    Replies: 3690
    Expert (Car navigation)

    Expert (Car navigation)

    17 August 2012, 18:55

    Windows 7 shouldn't be a problem. I'm also running Windows 7 together with TomTom HOME and do not experience any problems. Are you able to access the TomTom via Windows Explorer (not Internet Explorer)? Did you try the suggestions from that other topic? It's worth a try of course :-). To check whether your Windows is 32 or 64 bit: Right click on 'Computer' and choose 'Properties'. Then it's written behind 'System type' (see the image below). 


     


    3264bit.png

  • leicester_boy Author

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    Legendary Explorer
    Replies: 8

    18 August 2012, 11:53

    hi ya,

     

    I went to Windows Explorer but cannot see Tom Tom Home application in there. I had to click on Desktop (under Windows Explorer) and then I could see the Tom Tom Home icon there. Not sure if this what you mean accessing through Windows Explorer?

     

    I dont know how to do the Windows XP compatibility mode through Windows 7? Any suggestions?

     

    I followed your instructions and confirm it is 64 bit.

     

    Thanks for all your help..

     

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 14205
    Expert (Car navigation)

    Expert (Car navigation)

    18 August 2012, 12:39

    Right click the desktop icon for Home. Properties. Compatibility and select XP.

  • Megalos

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    Elite Voyager
    Replies: 3690
    Expert (Car navigation)

    Expert (Car navigation)

    19 August 2012, 11:14


    leicester_boy wrote:

    Not sure if this what you mean accessing through Windows Explorer? 




    I meant whether you could access the TomTom drive (for example F:) via Windows Explorer. If you can, then the device is able to communicate with your PC and the problem lies probably with TomTom HOME.

  • leicester_boy Author

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    Legendary Explorer
    Replies: 8

    19 August 2012, 12:38

    No I could not access TomTom drive via Windows. It just doesnt show up on the pc. I have tried xp mode as well but to no avail?

  • leicester_boy Author

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    Legendary Explorer
    Replies: 8

    19 August 2012, 12:42

    Thanks for that..
  • Megalos

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    Elite Voyager
    Replies: 3690
    Expert (Car navigation)

    Expert (Car navigation)

    19 August 2012, 12:48

    Okay. Try connecting the device to your computer with the USB cable and reset the TomTom using this method: http://www.tomtom.com/6965. Then see if it connects to the computer. Disabling the firewall could also be an option, but I'm not sure if that will work. Does your TomTom itself still function correctly?

  • leicester_boy Author

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    Legendary Explorer
    Replies: 8

    26 August 2012, 22:37

    hi ya,

     

    yes the tom tom works perfectly it self without any problems. How do I disable the firewall? I have tried re-setting it but this has not helped either. It seems I am aproaching dead end?

  • Megalos

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    Elite Voyager
    Replies: 3690
    Expert (Car navigation)

    Expert (Car navigation)

    27 August 2012, 08:49

    Okay. Here you can find how to turn off the firewall: http://www.sevenforums.com/tutorials/522-windows-firewall-turn-off.html. Do you have any third-party firewalls or antivirus software installed? Try disabling them as well. By the way, is your brother's computer also Windows 7 64-bit?

  • leicester_boy Author

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    Legendary Explorer
    Replies: 8

    27 August 2012, 09:10

    I looked at the firerwall settings and realised it is turned off. I have AVG anti virus software and I dont have any third part firewalls. No my brother computer is Windows XP. cheers

  • Megalos

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    Elite Voyager
    Replies: 3690
    Expert (Car navigation)

    Expert (Car navigation)

    27 August 2012, 10:33

    Okay, so both problems on Windows 7 64-bit and Windows XP, that's interesting. Is AVG Antivirus also installed on your brother's Windows XP computer? Did you try disabling the AVG Antivirus? Maybe AVG Antivirus is interfering with the connection. If that doesn't work either, I'm afraid I'm out of ideas right now. Maybe someone else here still has some clever ideas.

  • Downunder2

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    Neophyte Traveler
    Replies: 3

    27 September 2012, 01:43

    Try turning your navigater on and plugging into computer in windows 7 it should say found new device and install it then open mytomtomhome2 which is the model you want  and see if it recognises navigater if it does not then while it still turned on unplug the usb cable on computer end not navigater end and then replug into computer and watch your navigater  on the screen and it should say connect to computer/ yes no / click on navigater screen yes and it should recognise it.

  • goelvrd

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    Apprentice Traveler
    Replies: 1

    22 November 2012, 20:50

    I am facing the same problem except that my Tom Tom One 3rd edition was previously connecting to my PC and is not able to do so lately. The PC runs on Windows Vista.

     

    I have tried resetting the device but to no avail. The message asking to connect to the computer does not appear on the screen. I have even tried connecting using a diffferent USB port but it still does not work.

     

    I would greatly appreciate any suggestions.

  • Zsolt

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    Replies: 24230
    Expert (Android App)

    Expert (Android App)

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    Expert (iPhone App)

    Expert (RIDER)

    Expert (RIDER)

    Expert (Car navigation)

    Expert (Car navigation)

    22 November 2012, 22:02

    Try a different USB lead. The shorter the better.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • Jmaupin

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    Apprentice Traveler
    Replies: 1

    30 October 2013, 18:00

    I have had my TomTom for several years and have never had a problem connecting and up dating. Now suddenly I can not connect to either of my computers.
  • dhn
    dhn

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    Exalted Vanguard
    Replies: 14205
    Expert (Car navigation)

    Expert (Car navigation)

    30 October 2013, 18:44

    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds unless your model has a dedicated reset hole.


     


    Then try connecting to the pc and run either Home or MyDrive, depending upon your model. 

  • manmohanpanda

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    Apprentice Traveler
    Replies: 2

    8 December 2013, 10:44

    Tomtom MyDrive is a pain in the a** always when it comes to updates. It is always a hit and miss and one have to waste at least 1-2 days to get a map update. Whoever have decided to come up with the new software has made the worst decision. After several tries it recognises the device.

     

    I had to disconnect the device from computer > Switch ON of its own > reset by holding few seconds till drum beats & it starts > then connected it to my computer using usb cable.

     

    Though I tried the same earlier, somehow it worked once and I feel very luck and it has saved me my Sunday. To be honest not impressed at all with the way it is designed when now a days such devices should be a smooth plug-n-play. Just because it gives a big pain everytime I am going to trash Tomtom if it happens again.

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