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No GPS signal

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no gps, suggestion, no signal, no gps fix, tomtom start 20,

DitteDitte Author

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Community Manager
Replies: 1857
Expert (Car navigation)

Expert (Car navigation)

2 April 2012, 10:32

Hi all,


 


Since Saturday 31st March some devices have been having issues getting a GPS signal.  


 


We have identified the root cause of the issue which has caused some of our GPS models to not get a GPS position.  The issue is caused by a leap year bug in our GPS firmware.  


 


Please see this FAQ on how to get the GPS signal restored.


 


Update 5th April: 


The installation process has been simplified. MyTomTom will now automatically start the update when you connect your device to your computer. 


 


Update 6th April 19:50 CET: 


A new update has been released (v11.037) which further simplifies the process. 


 


Additional tips:



  • Check that the latest 11.037 application version has been installed to your device.

  • If version 11.037 isn't on your device, try clearing the cache in MyTomTom and redownload.

  • To clear the cache click on the TomTom icon in the lower-right corner of your computer screen to open the MyTomTom support application. Then click Settings, select the Cache tab, click Empty the cache and finally click Save settings.

  • If you have been unable to get the software update using Internet Explorer, you might want to try another browser, such as Firefox or Chrome. You can also try using Internet Explorer in compatibility mode.

  • If you have version 11.037 of the application installed, and still have no GPS signal, manually reset the device until you hear the drum sound and check the connection outdoors.


 


Please accept our sincere apologies for the inconvenience caused.


 


Thank you for your attention. :)


 


-Ditte

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1977 comments

  • NoGPS

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    Outstanding Explorer
    Replies: 14

    13 April 2012, 14:47

    Thanks. I have tried that but will try once again.
  • DitteDitte Author

    You can see here how much reputation Ditte has received from other members.

    Community Manager
    Replies: 1857
    Expert (Car navigation)

    Expert (Car navigation)

    13 April 2012, 15:32

    Hi all,


     


    Seeing this thread is closing in on 2000 posts we have closed it.


     


    Please continue the discussion here.


     


    If you have any unanswered questions, please refer to them in the new thread.


     


    If you haven't already:


    Please see this FAQ on how to get the GPS signal restored.


     


    All the best and safe travels,


    -Ditte

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