New maps v985 available for download


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Hey everyone!

Can someone give me the file size of the Europe map version 9.85?

Thank you!
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It's roughly 5 to 6 GB in size (there are multiple versions of the map).
Userlevel 7
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I suppose for the XL it would be somewhere around the 4-4.5 GB mark.
Why does it take several hours to install the maps on my 5000 device after download?
Old-geek wrote:

Why does it take several hours to install the maps on my 5000 device after download?

after 2.5 hrs it is still showing 22% finished and varying from >5 hrs to 1 hrs 10 minutes left until completion of install!!=???
Userlevel 7
You can try changing the default port in Settings for MyDriveConnect to 5000 and save settings. Also, might you have an anti virus or firewall impeding proper transmission?
so when are we likely to have the updated map for the camper,i've had an email to say it's available but when i connect to my drive there is no map available?
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@Twyn

On Monday contact Customer Service and lambaste them for the delay. To find the number see my list here https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105
is the australia map ready? I have a VIA 62 and the australia is not avaliable unless I buy it? I can however update the New Zealand and south east asia maps for free??
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Call support to find out;

Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST
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Ceccon wrote:

Mikko

I was waiting some map corrections. Once 9.85 arrived that was solved. However, when I use the the web tool to plan my trip those changes are not there yet. Thus when using my device it shows the best path on the contrary using the web tool it shows oudated routes once some streets are not present yet


Thanks for the clarification!

Maps on devices and various online platforms are not updated simultaneously so there might sometimes be discrepancies.

Cheers, Mikko
our Tom Tom rider 400 is doing the same after the map update, have tried every thing you have and is still now working.
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Hi Jimbo,

Welcome to the Community!

Unfortunately, there's a technical issue with the latest Australia map for Rider 400/40 causing this. I've flagged your case to our technicians.

Cheers, Mikko
All fixed new update installed.
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Hi Jimbo,

Happy to hear! Thanks for confirming 😃

Cheers, Mikko
I received an email today telling me there is a new map available for my camper and caravan unit. When I signed in to Mydrive it said I was up to date. I checked here and found that the new map (9.65) was released 19 days ago and that my map was to be released at a later date. I assume the fact TT know which system I have so have informed me by email because the map is available for my unit. When I check there's no update.
So is the map ready or not?
Userlevel 7
Ask support to investigate:

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
I have tried to go through the support function and when I choose C & C as Sat Nav type it just hangs and won't go any further. Pretty typical of my experiences with this product.
OOOOPS! missed the phone number. Thanks
So I'm told that the email which states quite clearly that I have a brand new map to be downloaded to my Go Camping unit is only a promotional email which everyone received. Now TT know what I have so why they would send me an email to update my map when they don't have it is just winding customers up.
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Hi all,

We've just released the maps I listed above as "to be released later". I updated the announcement with more information.

Cheers, Mikko
I have had exactly the same problems as you. Bought mine around Christmas for the wsbk normally a 4000k round trip (glad I had my paper maps)
Have done all updates tried resets but only get 5-mins before it goes blank sometimes says "added new place"
Would love to have the Oceania maps assigned as it seems to be the best fix
My old rider v2 never gave me a single issue until I accidentally fried it
Cheers Nev
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Badge +6
Hi Nev,

Welcome to the Community!

I'm sorry to hear you're also suffering from this issue with your Rider 400 and the latest Australia map. I've assigned the Oceania map to your account and you can now download it with MyDrive Connect.

Cheers, Mikko
Thanks Mikko
and thank you for your quick reply I'll have a crack at it and let you know how it goes.

Cheers Nev
It has been well over a month now and I don't see anything new in the Map Share Reporter or MyDrive (or Apple Maps). When are these maps usually updated? Very eager to make sure that my corrections were made.

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