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Question: Maps v8.75 available

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1005 europe with map,

DitteDitte Author

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Community Manager
Replies: 1844
Expert (Car navigation)

Expert (Car navigation)

17 August 2011, 14:41

Hi all,


 


We've released map version 8.75 for purchase and download yesterday.


 


For useful information on downloading and installing maps, have a look at the following FAQs: http://www.tomtom.com/9003 (for TomTom HOME) and http://www.tomtom.com/13855 (for MyTomTom).


 


Thanks,


Ditte :)


 


 


 


 

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42 comments

  • Stefan

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    Elite Voyager
    Replies: 4856
    Expert (iPhone App)

    Expert (iPhone App)

    Expert (Car navigation)

    Expert (Car navigation)

    17 August 2011, 16:23

    Downloaded and installed succesfully at the moment the map became available.

     

    Thank you TomTom Team :smileyhappy:

  • lake_phoenix

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    Legendary Explorer
    Replies: 7

    17 August 2011, 22:08

    Could anyone explain how coverage of Latvia 63% became 53% in new map release v875?

  • 350doc

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    Renowned Trailblazer
    Replies: 62

    17 August 2011, 23:11

    I have a Go Live 1005 Europe with map update service and I can't see the download yet.

  • tom4cats

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    Neophyte Traveler
    Replies: 3

    17 August 2011, 23:32

    Downloaded and installed this morning. Thanks for finally fixing this problem. Now please fix the rest of the functionality promised that should have been available when the Via series was introduced.
  • jonstrong

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    Supreme Navigator
    Replies: 474

    18 August 2011, 05:39

    Downloaded and installed as soon as it was available for my 8535 M Live. I left the TomTom disconnected while doing the download to my laptop - and then connected the device once the the download was complete. Approx 40 mins (as I recall?) for the download, and another 35 mins for the install. All worked perfectly first time - thanks.

  • NC
    NC

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    Revered Voyager
    Replies: 1210
    Expert (iPhone App)

    Expert (iPhone App)

    Expert (Car navigation)

    Expert (Car navigation)

    18 August 2011, 15:57

    Got it on my GO930 with no issue.

    When installing v.875 to my 2505TM, got an error and "No Map Found".  Eventually got it fixed and installed after 4 hours of trying.

  • billbonham

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    Master Traveler
    Replies: 4

    18 August 2011, 19:48

    I downloaded the latest map and it still doesn't show the place where I have worked for the past 6 years

    I even brought this up with the company as why am I paying for the latest map updates when they are the same

    I was assured the last time that the address and the route to get there would be updated in the next update.

    That was last May...

    The address I have worked for the past 6 years is

    3810 Garner Road, Riverside, CA 92501

  • NC
    NC

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    Revered Voyager
    Replies: 1210
    Expert (iPhone App)

    Expert (iPhone App)

    Expert (Car navigation)

    Expert (Car navigation)

    18 August 2011, 21:17

    billbonham,


    I just used the address you provided with Tele Atlas Map Insight.


    They don't even have that road on their database yet.


    If Tele Atlas does not have it, no way TomTom will have it in the future update.


     


    The right thing to do is to report the road on Tele Atlas website.


     


     


    Dittes edit: removed link to Map Insight, as TomToms MapShare reporter tool is now the best place to correct errors.

  • billbonham

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    Master Traveler
    Replies: 4

    18 August 2011, 21:50

    that address has been on Yahoo maps and Google maps for years and they are free services

  • beto_nl

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    Outstanding Explorer
    Replies: 18

    20 August 2011, 23:58

    So for those like me, that purchased a new device and following instructions and installing the not so functional My TomTom application and getting automatically the outdated v8.70 just 3 or 2 DAYS before this release, now have to purchase a new version in order to stay up-to-date?

     

    Do you think it's fair?

  • bobsh

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    Apprentice Traveler
    Replies: 1

    21 August 2011, 16:05

    I think you have 90 days guarantee for the latest map update. So it shouldn't be a problem to get this latest map I guess?

  • beto_nl

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    Outstanding Explorer
    Replies: 18

    21 August 2011, 17:57


    bobsh wrote:

    I think you have 90 days guarantee for the latest map update. So it shouldn't be a problem to get this latest map I guess?


    As I wrote before, I followed the instructions and connected the device with PC and installed the My tomtom application (later on the same day that I got my new tomtom device (on the evening 12/13th august).

     

    I got a message about an update and offcourse I went for it...After a download of around 5 (!) , hours my sistem got updated with the OUTDATED version 8,70 launched in May !  http://discussions.tomtom.com/t5/News-and-announcements/New-maps-8-70-available/td-p/29129

     

    After contacting Tomtom support ( a couple of times) I got the answer that I got my ONE TIME update right according to the guarantee on 12th august this year ( He was writting like it was a long time ago) , just a couple of days before the v8.75 was announced over here.

    He claims that on 12th august the v8.70  was the latest version for my device; in other words I wasted my time (with that long download AND wasted my guarantee) BUT:

    When I visited the Tomtom shop page with my device connected with my PC, right on the next day ( 13/14th august or maybe the 15th ),I got the message that my map was OUTDATED and the v8.75 was available for PURCHASE.

     

    The person from Tomtom support claimed that everything went according to the rules and if I still disagree I can contact Tomtom support directly by phone ....and that's what I am going to do tomorrow (Monday).

     

    In the meantime, do you see the OP or an Admin reacting to my posts?

     

    Anyway he wrote me that during the 90 days guarantee you can update only once.

    Tomtom doesnt care that I was only 3 or 4 days too early with an update, just because I was following install instructions on a brand new device type that should have the v8.70 already installed anyway....

     

    Just great

  • Robcorky

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    Renowned Trailblazer
    Replies: 97

    21 August 2011, 18:02

    No, it's not fair, and I was almost in the same position with a one week old 825 that came with January's v865 map. I unclicked the option to download v870 and emailed Support. After a bit of arguing they "put it up to Management" late Friday and on Saturday (yesterday) my Get New Items offer had changed to v875 - result!

     

    So just hang on in there and insist that you would not have downloaded a 3 month old map to update a 6 month old one to satisfy the Latest Map Update guarantee.

  • beto_nl

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    Outstanding Explorer
    Replies: 18

    21 August 2011, 18:13


    Robcorky wrote:

    No, it's not fair, and I was almost in the same position with a one week old 825 that came with January's v865 map. I unclicked the option to download v870 and emailed Support. After a bit of arguing they "put it up to Management" late Friday and on Saturday (yesterday) my Get New Items offer had changed to v875 - result!

     

    So just hang on in there and insist that you would not have downloaded a 3 month old map to update a 6 month old one to satisfy the Latest Map Update guarantee.


    Thank you ( a kudo from me) :smileyhappy:

     

    I started writing my last post before you posted yours which is shorter and more "straight to the point"

     

    It's a shame that after purchasing such an expensive gps device, customers have to struggle and "hang on in there" to get some decent service....

     

    Thanks again for your reaction

     

    Grtz

  • Mapleoak

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    Outstanding Explorer
    Replies: 23

    24 August 2011, 10:53

    Sounds to me the advice to give new purchasers is to wait just under 3 months and then update.  That way they will get the latest map within the one time update.

     

    Offering 3 months free update is a selling ploy as I cannot think of anyone (unless they are used to TTs ways) actually waiting 3 months before updating.   They could make it 3 years and get the same result - everyone will update as soon as they get their device.  Better to make it free updates during the first 3 months.

     

    To me it sounds like a con (a legal one of course).

  • mw456

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    Master Traveler
    Replies: 4

    24 August 2011, 14:36

    Not true in my experience. The latest map gets attached to your account at the time of purchase.

    I bought a 1000 with V850 map and on connecting it offered me V870. I didnt update as I knew another update was due August. It will still only offer me V870 even though V875 is now available.

  • Mapleoak

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    Outstanding Explorer
    Replies: 23

    24 August 2011, 15:16


    mw456 wrote:

    Not true in my experience. The latest map gets attached to your account at the time of purchase.

    I bought a 1000 with V850 map and on connecting it offered me VIVA. I didn't update as I knew another update was due August. It will still only offer me VIVA even though V875 is now available.



    Even more proof that the 3 months promise is useless.  So now a new user must not register their device but can they use it?  Will it still work fully if not registered to a user?  I expect so as it should work straight from the box.  They could wait 6 months and then register their device and get the latest maps - or will they. :smileymad:

  • beto_nl

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    Outstanding Explorer
    Replies: 18

    24 August 2011, 16:32

    On my last message to Tomtom customer care,  I try to explain that I would not have downloaded a 3 month old map to update a 6 month old one to satisfy the Latest Map Update guarantee just 3 days before v8.75 was available (Tomtom shop).

     

    Eventhough I dont get any reaction (anymore) from Tomtom customer care, I wont jump to conclusions just yet.It looks like a selling ploy, let me first call Tomtom Customer care  directly...

     

     

  • AngelaTerm

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    Apprentice Traveler
    Replies: 1

    24 August 2011, 21:57

    Thanks! I'll be downloading this later today :smileyhappy:

  • beto_nl

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    Outstanding Explorer
    Replies: 18

    25 August 2011, 23:08


    mw456 wrote:

    Not true in my experience. The latest map gets attached to your account at the time of purchase.

    I bought a 1000 with V850 map and on connecting it offered me V870. I didnt update as I knew another update was due August. It will still only offer me V870 even though V875 is now available.



    Uninstall the my tomtom application, open your browser and remove all related cookies.

    Install the latest my tomtom app, create a new account and try to update again

     

    If you try this, report later how it went , would you?

  • mw456

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    Master Traveler
    Replies: 4

    26 August 2011, 00:39

    I did all you listed apart from recreating my account. I logged in but it still only gave me V870. Sorry but unfortunately and annoyingly I have updated to V870 now as I have dealt with TomTom support before and didn't hold much hope in getting them to allow me to update to V875. Annoyed with myself I didn't persue it further. I can live with the V870 map but won't be subscribing to the map update service as originally planned after this. I never learn, I keep buying TomTom. :smileyindifferent:

     

  • Mapleoak

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    Outstanding Explorer
    Replies: 23

    26 August 2011, 10:19


    mw456 wrote:

    I did all you listed apart from recreating my account. I logged in but it still only gave me V870. Sorry but unfortunately and annoyingly I have updated to V870 now as I have dealt with TomTom support before and didn't hold much hope in getting them to allow me to update to V875. Annoyed with myself I didn't persue it further. I can live with the V870 map but won't be subscribing to the map update service as originally planned after this. I never learn, I keep buying TomTom. :smileyindifferent:

     


    I suspect creating a new account might make it work but there again I expect the serial number is logged as "in use" and had it's "free" update so I think TT stuff us up all ways.

  • beto_nl

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    Outstanding Explorer
    Replies: 18

    27 August 2011, 14:49


    Mapleoak wrote:

    mw456 wrote:

    Not true in my experience. The latest map gets attached to your account at the time of purchase.

    I bought a 1000 with V850 map and on connecting it offered me VIVA. I didn't update as I knew another update was due August. It will still only offer me VIVA even though V875 is now available.



    Even more proof that the 3 months promise is useless.  So now a new user must not register their device but can they use it?  Will it still work fully if not registered to a user?  I expect so as it should work straight from the box.  They could wait 6 months and then register their device and get the latest maps - or will they. :smileymad:


    Yes , I think that if you wait before installing the MyTomtom app and creating a account, you can run you tomtom with the map pre-installed.

    Then wait for a new release and try to get that one...

     

    The thing is I still have to read about the 2 different Update guarantees: the 30 day one and the 90 days one...

    I probably wasted both of them when I run the app and unawarely accepted the update, just 2 days prior to the v8.75 realease.

     

    Tomtom customer care could make an exception on my case, since I never meant to waste my guarantee, because of 2 days difference, as a prove of good service.....but no way....and I did write and phone them...

     

    Well here in Holland, a customer in many situations, always have the right to till 14 days after purchase,  return a product, if he is not satisfied with it..

     

    That was an option for me

  • Madeira

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    Apprentice Traveler
    Replies: 2

    27 August 2011, 15:18

    Does anybody know if Madeira is included in the map for Western Europe?

     

    Portugal is listed as a covered country, but Madeira is an mid-Atlantic island that is an autonomous region of Portugal.

     

    I cannot find the answer to this anywhere on the website...

     

  • beto_nl

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    Outstanding Explorer
    Replies: 18

    27 August 2011, 15:27


    Madeira wrote:

    Does anybody know if Madeira is included in the map for Western Europe?

     

    Portugal is listed as a covered country, but Madeira is an mid-Atlantic island that is an autonomous region of Portugal.

     

    I cannot find the answer to this anywhere on the website...

     


    Give me a complete adres in madeira and i will try...

    Is Madeira a city, state or province? Or is madeira a part of another province like Porto for instance...

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