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Question: TomTom 'MyDrive' - Postcode changes to search results

Tags:
search, MyDrive website, gives me a list of 10-15 places,

Dave8472 Author

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Neophyte Traveler
Replies: 3

12 August 2017, 13:30

Hi, can someone tell me why and what has changed, you put a postcode in and it now gives me a list of 10-15 places I don't want to go locally ? The postcode isn't even in the list of places shown !!! I have to go to Google Maps, get the exact GPS position and then copy that in, very frustrating when planning a trip for the next day. Many of my destinations are in rural area's and I don't need directions to loads of business... just the postcode I have entered...

PS it used to work just fine. All OK on the actual device by the way, just Mydrive
Dave
  • YamFazMan

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    Exalted Vanguard
    Replies: 9033
    Expert (Car navigation)

    Expert (Car navigation)

    Expert (RIDER)

    Expert (RIDER)

    12 August 2017, 19:33

    Hi
    Yes I agree the MyDrive Web (v2) route planner is now virtually useless when trying to plan a route
    Why on earth they gave POIs the priority during a search when most people would want an address

    Also, out of the 36 houses in my road, only 16 return an address, the others including mine, don't exist according to the latest MyDrive (Web) Route planner???

    Why would I be looking for POIs when I'm searching for an address???

    I did a search the other day using a coordinate and all I got was a list of houses with a 4 digit house number + the addresses... The house number matching the first 4 digits of the coordinate ???

    The previous update improved the routing, now we have a step backwards with the search engine

    ATB YFM
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  • Daniel Fornies SoriaDaniel Fornies Soria

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    TomTom Employee
    Replies: 25

    14 August 2017, 12:15

    Hi there!
    Could you give us some examples so we can investigate further?
    Thanks!
    Daniel - MyDrive Web
  • YamFazMan

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    Exalted Vanguard
    Replies: 9033
    Expert (Car navigation)

    Expert (Car navigation)

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    Expert (RIDER)

    14 August 2017, 14:48

    Hi Daniel
    You have Private Mail

    ATB YFM
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  • Dave8472 Author

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    Neophyte Traveler
    Replies: 3

    16 August 2017, 22:25

    Daniel Fornies Soria wrote:

    Hi there!
    Could you give us some examples so we can investigate further?
    Thanks!



    Hi, ME13 9QS was the last post code I had trouble with, working fine in Google Maps, and used to work in My Drive, also CT4 6NG. Most of my post codes I go to are rural address

    Thanks Dave
  • stevescanaries

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    Apprentice Traveler
    Replies: 1

    29 August 2017, 09:19

    Hi this problem is still happening, is there a update planned? as "mydrive" has become useless now.
  • Mikeyc38

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    Outstanding Wayfarer
    Replies: 41

    4 September 2017, 01:04

    I too would like to record a postcode problem with YO17 9LB. I was unable to locate the Burythorpe House Hotel in Burythorpe. Found it ok with Google Maps.
  • TeeJayBee

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    Master Traveler
    Replies: 4

    16 September 2017, 18:47

    Same problem, rural postcodes are not recognised in MyDrive, which just returns a list of nearby POIs - examples:
    postcode TQ13 0AD - Ugbrooke House & Gardens in Devon
    postcode LA6 3DP - Greenwood Leghe caravan park in Yorkshire - both unrecognised in MyDrive route planner, but not an issue in Google Maps.
  • MyNameAllreadyExists Modbreak

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    Outstanding Explorer
    Replies: 32

    17 September 2017, 14:06

    I have given up even attempting to use the planner, it is absolutely useless, at least it is for me!

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