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Solved: MyDrive doesn't update my Go 5000/5100

Tags:
pnd, go 5100,

morbidel Author

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Legendary Explorer
Replies: 9

10 October 2017, 15:59

I have a GO 5100 and had the bad inspiration to update it today. I've upgraded to the latest MyDrive 4.1.6.3253 and there were some updates to do to the map + software. For one reason or another, the map update is continuously failing and app seems stuck on the screen with "Waiting for your device".
I reinstalled MyDrive, logged out/in, changed the cable, nothing is changing.
I can see in the HOME3\cache folder that the map is downloaded (I tried multiple versions of Europe with/without buildings, both are there) but seems like it's not uploaded to the device.
What can be done? As the PND is completely useless right now.

later edit: would be nice to have the possibility to download an older MyDrive, which didn't have this problem.
Marked as answer: morbidel on 14 October 2017, 19:38

Hi guys,

Issue got fixed after calling TomTom support. They provided me a list of potential issues, and the culprit were some ports which were used by another app. Be sure you have ports 80, 443, 3128, 3129 and 4000 free.

Cheers

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  • VikramKVikramK

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    10 October 2017, 17:27

    Hi morbidel

    Could you disconnect the device, do a soft reset and then connect the device again.

    If that does not help then please report this to the customer service as they will be in a better position to investigate this further.

    Regards
    Vikram
    Has my post answered your query, then please mark it as answered so others can benefit.
  • morbidel Author

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    Legendary Explorer
    Replies: 9

    11 October 2017, 10:38

    Hi,

    I tried that already as I knew about the soft reset (I worked at TomTom PND few years ago), but it doesn't help.
    Before spending time on the phone about this, can I find an older MyDrive version available somewhere?
    Thanks,
    Stefan
  • BusterK

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    Apprentice Traveler
    Replies: 1

    12 October 2017, 17:17

    I have the same problem with updating my Start 20. I get the "Waiting for your device" notification. I kept resetting and nothing changed. So I then just left the device for a couple of hours, and again, nothing changed. I have also just downloaded the latest version of MyDrive Connect. This has to be a major flaw in the TomTom software, as there are literally dozens of complaints about the same situation. Come on TomTom, you`ve got our money, so how about fixing this ongoing flaw. I never had any problems with my two previous TomTom devices.
  • dhn

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    Paragon Vanguard
    Replies: 26871

    12 October 2017, 20:00

    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds. Then see if you are successful.

    Support:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • morbidel Author

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    Legendary Explorer
    Replies: 9

    13 October 2017, 09:01

    Hi,
    I tried that, it was already suggested by VikramK. It didn't help. Do you know where I can find some older MyDrive versions that I can try?
    Cheers,
    Stefan
  • dhn

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    Paragon Vanguard
    Replies: 26871

    13 October 2017, 12:02

    Call support:
    Suisse (Switzerland)
    0844000091
    du lundi au vendredi de 09h00 à 17h30
  • morbidel Modbreak Answer

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    Legendary Explorer
    Replies: 9

    14 October 2017, 19:38

    Hi guys,

    Issue got fixed after calling TomTom support. They provided me a list of potential issues, and the culprit were some ports which were used by another app. Be sure you have ports 80, 443, 3128, 3129 and 4000 free.

    Cheers

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