I have recently bought a TomTom Go 520/Wi-Fi and as suggested I've downloaded MyDrive Connect on to my computer.
When I log in all I get is a screen with no discernible icons/buttons or menus to activate the downloading of maps, updates.
I have working icons in the top right hand corner and a large banner in the centre with the wording "Update your go520/go 520 professional 520 the easy way" I can click "How to get updates on your device" on the aforementioned banner but that sends me to a series oh help pages. There's nothing there that I can see that's helpful. I'm supposed to get a task bar in the top LH corner, but alas, nothing.
I've downloaded and reinstalled MD Connect on 3 occasions but still no joy. I even downloaded TT Home to see if that was any help (I know it's not intended to work together, but sometimes you get more than a little desperate).
I'm using Windows 7 32 bit so I don't think there's an issue there. Windows Device Manager knows the TT is there, and it tells me it's working.
It took me a week simply to get it to load the first map and that was by plugging the Go520 directly into the back of my router.
So, what is wrong? Is it what I'm doing, or, are there other issues.
Finally, I'm really not enamoured with TomTom at present, and I'm being really, really nice when I say that.
Hopefully one of you kind souls will put me out of my misery (In the nicest possible way!!) and give me some pointers.
Quincy AKA Grumpy old sod! (My sons description I might add)
Best answer by Lost Soul
I tried to set up a Go 6200 today and experienced the same issues as yourself re MyDrive Connect. That the instructions given on screen could not be easily followed. I had first wanted to 'add the Device' to my TomTom Account as is the norm, but I do not believe it is possible for my latest device; the 6200?
I disabled both Bluetooth and Wif-Fi and then reconnected the Go 6200 to my Computer using the USB cable.
The same screen popped up "Update your 'Go 6200' the easy way" .............How to get updates on your device.
I then went back onto the 6200 :
Tapping the main menu option.
Tap Settings, then tap Updates and New Items.
You should be able to see available updates or a message that tells you that your device is up to date.
I was then able to update the 6200 with the latest software / maps and proved to myself as I had disabled Wifi that my internet connection was being used by the 6200 device connected by USB cable through MyDriveConnect. I would think that even if I had Wifi connected to my device; it would still use my Internet connection through MyDriveConnect as long as it was connected by USB cable.
I came to the conclusion that instead of checking for and installing updates in MyDrive Connect (as I have done on earlier versions), all the checking / control for this generation of device is now made through the "actual device" itself. (TomTom I guess would prefer that we use the Wifi option as it says so in the pop up screen banner when connecting )
If you wanted to add a map:
Tapping the main menu option.
Tap Settings, then tap Maps.
You should be able to see available Maps.
I hope that helps and makes sense