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Mac OS Sierra and MyDrive Connect

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compatibility, MyDrive Connect, MacOS Sierra,

Hans Lijnbach Author

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Master Traveler
Replies: 4

23 August 2016, 22:06

Is there already a solution for MyDrive Connect and MacOS Sierra? I am not capable to update my maps because the latest version of MyDrive Connect for Mac is not working with MacOS Sierra. (I am Beta tester).
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50 comments

  • berkanulu

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    9 November 2016, 21:56

    No use, I am afraid.
  • Georg L

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    Neophyte Traveler
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    10 November 2016, 09:04

    I have a Macbook Pro running MacOS Sierra (10.12.1). Haven't yet updated my device since I installed Sierra and now I had the same problem, ie MydriveConnect didn't recognise my GO5100 device. Tried most of the tips above without success.
    Then I did a complete uninstall of MydriveConnect using CleanMyMac. Also did the network connect thingy with the dedicated IP address (also mentioned previously in this thread).
    Then reinstalled MydriveConnect, restarted my Macbook, connected my GO5100 (MydriveConnect was autostarted) and behold!
    The device was recognised and could be updated :)
  • OO58RON

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    Outstanding Wayfarer
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    10 November 2016, 15:35

    Georg L. When you removed TpmTom from your MacBook, did you retain your free lifetime maps and camera when you reinstalled it?
  • Georg L

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    Replies: 3

    10 November 2016, 15:44

    Yes, as far as I can tell. MyDriveConnect lists Cameras and all Maps as lifetime.
  • MikkoK

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    10 November 2016, 17:05

    Hi all,

    We've just released an update to MyDrive Connect. Please, make sure you're running the latest version and post back here, preferably in detail, you findings.

    Thanks, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • BTgrim

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    Apprentice Traveler
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    12 November 2016, 13:39

    installed latest update still showing not connected.
  • johnnyjp

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    Apprentice Traveler
    Replies: 1

    13 November 2016, 19:55

    I am on OS X Sierra 10.12.1 and have installed MyDrive Connect 4.1.3.3036 and I cannot get the software to recognise my device. I MUST update the maps before the end of the week as I am going away on a journey across Europe and I need URGENT HELP.
  • dhn

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    Replies: 27047

    13 November 2016, 22:47

    Call support tomorrow, johnny

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • Semel

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    Replies: 1

    6 January 2017, 19:25

    I have just got a TomTom 40 and installed MyDrive on the new Mac computer which runs OS Sierra. However after "uninstalling" the out of date map pre-installed on the device and selecting the appropriate updated map to "install", I press continue and get a screen which appears to be completely frozen! I have reinstalled the software many time from your website, your welcoming email etc. but nothing changes. My old computer is OS is no longer on your list so the product is going to be useless unless you can help!
  • Ter

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    Neophyte Traveler
    Replies: 3

    27 February 2017, 18:12

    Same problem here, it will connect to TomTom device if you restart Mac. Or if you disable web shield in your antivirus/firewall, i.e. in Avast.
    Have been in contact many times with TomTom without they giving me any solutions. Fixed the problem myself. Pretty annoying as you also do not get any warning of updates without connecting to My Drive Connect.
  • Wiltshire Andy

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    8 April 2017, 17:08

    None of these fixes worked for me and my GO 5000 was about to head for the bin in sheer frustration. However, I found a fix that worked for me.

    1. Go to System Preferences>Network with TomTom MyDrive Connect Running
    2. Look for the TomTom Go entry which will be red. Highlight and delete. You will be asked if you want it to reappear at restart or something similar. Say no. A second copy of the TomTom GO entry appeared. Do the same with that and keep on doing it until there is no TomTom GO entry in the list.
    3. Close TomTom MyDrive Connect, then reopen it.
    4 Plug in your TomTom GO
    5. You will be asked if omTom MyDrive Connect can make changes. Allow this and you should see the network light go orange and the TomTom will connect with your Mac. Perversely, the network connection says: TomTom GO 5000 has a self-assigned IP address and will not be able to connect to the Internet. Of course, having said this, it now connects to the internet.

    Very poor network handling by the TomTom software
  • Mills

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    Master Explorer
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    8 April 2017, 19:17

    Wiltshire Andy wrote:

    None of these fixes worked for me and my GO 5000 was about to head for the bin in sheer frustration. However, I found a fix that worked for me.

    1. Go to System Preferences>Network with TomTom MyDrive Connect Running
    2. Look for the TomTom Go entry which will be red. Highlight and delete. You will be asked if you want it to reappear at restart or something similar. Say no. A second copy of the TomTom GO entry appeared. Do the same with that and keep on doing it until there is no TomTom GO entry in the list.
    3. Close TomTom MyDrive Connect, then reopen it.
    4 Plug in your TomTom GO
    5. You will be asked if omTom MyDrive Connect can make changes. Allow this and you should see the network light go orange and the TomTom will connect with your Mac. Perversely, the network connection says: TomTom GO 5000 has a self-assigned IP address and will not be able to connect to the Internet. Of course, having said this, it now connects to the internet.

    Very poor network handling by the TomTom software




    NICE ONE WILTSHIRE ANDY!!
    This worked for me too for my non-connecting GO 50. Thumbs up dude!!
    Agreed...very shoddy network handling by TomTom....I expect better from them.

    On another note, now that i am able to update, it seems that i am now being offered "paid" map-updating for a product that had "free map updates for life" on the box when i bought it. Shoddy keeping of their promise also then?
    It's bad enough that they've just informed those who paid good money for the iPhone app that they will no longer get updates for it as of September '17 and will have to start paying subscriptions in 3 years time.

    Feeling somewhat ripped-off.
  • big

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    Revered Voyager
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    9 April 2017, 18:47

    Mills wrote:

    On another note, now that i am able to update, it seems that i am now being offered "paid" map-updating for a product that had "free map updates for life" on the box when i bought it. Shoddy keeping of their promise also then?

    Usually when that happens you need to give TomTom a call and they will sort it out. Sometimes devices are registered incorrectly on their servers.
  • MikkoK

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    10 April 2017, 15:17

    Hi Mills,

    The Lifetime services look ok for your device. However, there seems to be also some quite old maps assigned to it and you might see offers to update them. Your device came with Lifetime updates for the UK and Ireland map.

    Regarding the network connection, Andy mentioned, your device connects to your computer as a network device and your computer assumes to be able to connect to internet through it. This is of course not the intention but we're only using a network protocol to transfer data from your computer to the device.

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • Ter

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    Neophyte Traveler
    Replies: 3

    11 April 2017, 21:47

    In the meanwhile I found a way around it. Keep your TomTom plugged in, restart your Mac and reopen TomTom MyDrive Connect and your TomTom device is connected and will update.
  • guggu

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    Outstanding Explorer
    Replies: 15

    15 July 2017, 15:14

    I have the same problem with my Rider 400 not connecting on MacOS Sierra when my MacBook Pro is connected to the network via WLAN.

    I have found a workaround:

    1) turn WLAN off
    2) connect the MacBook to the network with an ethernet cable
    3) plug the Rider into the USB port
    4) finish the dialog on the rider asking if you want to import routes
    5) run MyDrive connect (do not leave it running before executing step 1)

    -> connection works and device can be updated.

    Christoph S

    P.S. I have another laptop, MacBook (not Pro), running the same MacOS version 10.12.5 (16F73), on which the connection to the Rider works fine, even if it connect to the internet via WLAN. Makes me shiver!
    3. Close TomTom MyDrive Connect, then reopen it.
    4 Plug in your TomTom GO
    5. You will be asked if omTom MyDrive Connect can make changes. Allow this and you should see the network light go orange and the TomTom will connect with your Mac. Perversely, the network connection says: TomTom GO 5000 has a self-assigned IP address and will not be able to connect to the Internet. Of course, having said this, it now connects to the internet.

    Very poor network handling by the TomTom software[/quote]
    guggu
  • luigi_bvg

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    Master Explorer
    Replies: 6

    16 July 2017, 21:16

    Guys I am still having issues here.
    Latest version of MacOS Sierra and TomTom MyDrive Connect, I followed all possible hints form this forum, but I still cannot get it to connect.
    Details:

    - I see TomTom Go6100 under My network cards in Network Preferences in MacOS. I also see it with an orange icon, Self Assigned IP.
    - MyDrive Connect software keeps saying "Connecting" with the spinning wheel, but nothing.

    Tried uninstalling TomTom SW, reinstalling it, removing Tomtom Go from the network preferences, still nothing.
    Please help!!
  • OO58RON

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    Outstanding Wayfarer
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    17 July 2017, 16:38

    I find that closing my iMac down and the re starting it and doing the same with my TomTom does seem to reduce the time of the spinning wheel and the connecting to your device message. I don't know why this is the case but I do it routinely now.
  • Rugbyreddragon

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    Neophyte Traveler
    Replies: 3

    17 July 2017, 23:43

    I have just got a new MacBook to replace my old one with Sierra 10.12.5 loaded. I have downloaded MyDrive Connect and loaded updated maps onto the device Tomtom 1005 Camper successfully. However, I can't seem to find the link to access the loading of 3rd Party POIs. On the MyDrive version on my old MacBook there was a heading to click on to access "Manage 3rd Party Content".

    Any help much appreciated.
  • big

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    Revered Voyager
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    18 July 2017, 22:41

    @luigi_bvg Do you have any anti-virus software running? I know Sophos Home for Mac, for example, keeps the TomTom from connecting.

    The Self-assigned IP is fine -- the software actually assigns a 169.254.xxx.xxx address (the self-assigned range) and can communicate using that.

    One more thing: when you are in Network Preferences, go to the new connection. If it says "Not configured", click on the connection, press 'Apply' and now it will be "configured".
  • Rugbyreddragon

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    Neophyte Traveler
    Replies: 3

    19 July 2017, 14:39

    Hi all resolved. I needed to right click on the MyDrive icon to access link to load 3rd party content. Now resolved.

    Thanks.

    Peter
  • guggu

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    28 July 2017, 12:32

    did you try my workaround whereby I switch off the WLAN? (see my comment with detailed instruction, which you must exactly follow). It works very reliably for me.

    Christoph
    guggu
  • Mark Cosmos

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    Apprentice Traveler
    Replies: 2

    31 August 2017, 08:07

    I also can't connect to Sierra on my new Macbook Pro. My iPhone 7+ won't connect via bluetooth to my Tomtom go 510.
  • guggu

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    Outstanding Explorer
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    1 September 2017, 11:10

    Hello Mark,

    in my case, it turned out that the network settings on the MacBook (Sierra) were not correct. I figured this out by installing Sierra from scratch on separate disk partition, then installed MyDrive Connect. And, voilà, my TomTom connected.

    I could not figure out which of the network settings were wrong.

    Here is what did the trick for me on my full Sierra installation (with the defective settings). The principle is to define new network settings. You run no risk of "destroying" what's already there. Here is what I did:

    - run "System Preferences"
    - select "Network"
    - you will see a screen with all existing network connections on the left pane. TomTom (Rider) is very likely in there, and the ThunderBolt, WLAN etc.
    - at the top of the window you find a pulldown list labelled "Location", probably with an entry "Automatic"
    - click the pulldown arrow, then "edit location"
    - a new window pops up, with a "+" sign for adding new locations at the bottom left. Click on it
    - give the location any name.
    - Sierra will now automatically define everything needed.
    - make sure the new location is selected, before you go on.
    - when you connect your TomTom and run Mydrive Connect, the program will add and entry for your TomTom in the network setting. This may take a while, and you may be asked to enter an administrator password, since MyDrive wants to make a change to the operating system

    Chances are, that your TomTom now connects. It did reliably in my case.

    Note that you can always revert to the old network setting by making the appropriate location active.

    Christoph
    guggu
  • guggu Modbreak

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    Outstanding Explorer
    Replies: 15

    1 September 2017, 11:20

    it's not TomTom's fault. My network settings got screwed up. See my post on how I solved it.
    guggu
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