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Solved: GO 50 connect with MyDrive COnnect

Tags:
go 50, not responding,

philipclarke Author

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Neophyte Traveler
Replies: 3

11 September 2017, 22:10

Downloaded the latest version of Europe as part of my Lifetime Maps deal.

I already had a MyDriveConnect account, having connected before.

Download seemed to work, then I got a message on my Go 50 "Please open or install MyDrive Comnnect on your Computer. For help, go to tomtom.com/getstarted" "MyDrive Connect transfers data between your device and your computer".

On MyDrive Connect - My account shows the correct device, but after searching it shows"not responding".

I have been through all the advice and FAQs, including uninstalling the TomTom device.

Now I appear to have no connection at all. I have reset my Go 50, but a driver was not installed when I next connected. My computer recognises when the the USB plug is removed - it makes the two tone noise. The PC also is powering the Go 50.

Having followed all the advice, I cannot get the GO 50 to communicate with my PC

I am using the USB to Go 50 cable as supplied.
Marked as answer: dhn on 12 September 2017, 16:33

Maybe this:

https://uk.support.tomtom.com/app/answers/detail/a_id/20314

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  • dhn

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    Paragon Vanguard
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    11 September 2017, 22:42

  • philipclarke Author

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    Neophyte Traveler
    Replies: 3

    12 September 2017, 15:20

    Thank you for your advice.

    I uninstalled MyDrive Connect and followed the sequence identified in one of the links. As advised when everyting was re-installed and connected, Windows started searching for a driver - 6 hours later it is still searching Windows update for asuitable driver. I will let it continue, but as I am using Windows Vista is it likely it will not find what it is looking for?

    Is there any other way to get hold of the appropriate driver - Bluetooth Device (Personal Area Network)

    Thanks
    Phil
  • dhn Answer

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    Paragon Vanguard
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    12 September 2017, 16:33

  • philipclarke Author

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    Neophyte Traveler
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    12 September 2017, 20:18

    Thanks - I managed to get the Driver loaded from the downloaded files.

    As soon as I connected the GO 50 the screen showed the message about the device and computer being connected, however,
    MyDrive Conect said it wasn't.

    But I moved onto a screen with the heading Updating Device, with a graphic of a screen and a device, the screen shows a grey tick.

    It has shown the message getting ready for quite a few minutes. Shall I just leave it running, and hope the update will run?

    ok I can answer my own question - it has started updating - hopefully you have helped me to get this sorted. Thank you
  • MikkoKMikkoK

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    13 September 2017, 10:14

    Hi Philiip,

    Did you get this sorted with dhn’s help?

    When you're satisfied that your question has been answered, please mark your topic as solved [How to FAQ] so that others with a similar question may find the answer easier.

    If you have any further questions, don't hesitate to post back here :D

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • philipclarke Author

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    13 September 2017, 11:34

    I would mark it as a solution, but that option doesn't appear in the list.
  • MikkoKMikkoK Modbreak

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    13 September 2017, 15:59

    Hi Phil,

    Your topic wasn't marked as question. Fixed it for you and you can now mark an answer :D

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport

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