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GO 50 connect with MyDrive COnnect


Downloaded the latest version of Europe as part of my Lifetime Maps deal.

I already had a MyDriveConnect account, having connected before.

Download seemed to work, then I got a message on my Go 50 "Please open or install MyDrive Comnnect on your Computer. For help, go to tomtom.com/getstarted" "MyDrive Connect transfers data between your device and your computer".

On MyDrive Connect - My account shows the correct device, but after searching it shows"not responding".

I have been through all the advice and FAQs, including uninstalling the TomTom device.

Now I appear to have no connection at all. I have reset my Go 50, but a driver was not installed when I next connected. My computer recognises when the the USB plug is removed - it makes the two tone noise. The PC also is powering the Go 50.

Having followed all the advice, I cannot get the GO 50 to communicate with my PC

I am using the USB to Go 50 cable as supplied.
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Best answer by dhn 12 September 2017, 16:33

Maybe this:

https://uk.support.tomtom.com/app/answers/detail/a_id/20314

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7 replies

Userlevel 4
Anything here?:
https://en.discussions.tomtom.com/mydrive-connect-apps-474/faq-mydrive-connect-troubleshooting-tips-990570

https://uk.support.tomtom.com/app/answers/detail/a_id/16339

http://us.support.tomtom.com/app/answers/detail/a_id/21428/locale/en_US

https://uk.support.tomtom.com/app/answers/detail/a_id/19190

Support:

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Thank you for your advice.

I uninstalled MyDrive Connect and followed the sequence identified in one of the links. As advised when everyting was re-installed and connected, Windows started searching for a driver - 6 hours later it is still searching Windows update for asuitable driver. I will let it continue, but as I am using Windows Vista is it likely it will not find what it is looking for?

Is there any other way to get hold of the appropriate driver - Bluetooth Device (Personal Area Network)

Thanks
Phil
Userlevel 4
Maybe this:

https://uk.support.tomtom.com/app/answers/detail/a_id/20314
Thanks - I managed to get the Driver loaded from the downloaded files.

As soon as I connected the GO 50 the screen showed the message about the device and computer being connected, however,
MyDrive Conect said it wasn't.

But I moved onto a screen with the heading Updating Device, with a graphic of a screen and a device, the screen shows a grey tick.

It has shown the message getting ready for quite a few minutes. Shall I just leave it running, and hope the update will run?

ok I can answer my own question - it has started updating - hopefully you have helped me to get this sorted. Thank you
Userlevel 4
Badge +6
Hi Philiip,

Did you get this sorted with dhn’s help?

When you're satisfied that your question has been answered, please mark your topic as solved [How to FAQ] so that others with a similar question may find the answer easier.

If you have any further questions, don't hesitate to post back here 😃

Cheers, Mikko
I would mark it as a solution, but that option doesn't appear in the list.
Userlevel 4
Badge +6
Hi Phil,

Your topic wasn't marked as question. Fixed it for you and you can now mark an answer 😃

Cheers, Mikko

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