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GO 50 connect with MyDrive Connect


Downloaded the latest version of Europe as part of my Lifetime Maps deal.

I already had a MyDriveConnect account, having connected before.

Download seemed to work, then I got a message on my Go 50 "Please open or install MyDrive Comnnect on your Computer. For help, go to tomtom.com/getstarted" "MyDrive Connect transfers data between your device and your computer".

On MyDrive Connect - My account shows the correct device, but after searching it shows"not responding".

I have been through all the advice and FAQs, including uninstalling the TomTom device.

Now I appear to have no connection at all. I have reset my Go 50, but a driver was not installed when I next connected. My computer recognises when the the USB plug is removed - it makes the two tone noise. The PC also is powering the Go 50.

Having followed all the advice, I cannot get the GO 50 to communicate with my PC

I am using the USB to Go 50 cable as supplied.
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Best answer by dhn 12 September 2017, 16:33

Maybe this:

https://uk.support.tomtom.com/app/answers/detail/a_id/20314

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9 replies

Userlevel 7
Anything here?:
https://en.discussions.tomtom.com/mydrive-connect-apps-474/faq-mydrive-connect-troubleshooting-tips-990570

https://uk.support.tomtom.com/app/answers/detail/a_id/16339

http://us.support.tomtom.com/app/answers/detail/a_id/21428/locale/en_US

https://uk.support.tomtom.com/app/answers/detail/a_id/19190

Support:

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Thank you for your advice.

I uninstalled MyDrive Connect and followed the sequence identified in one of the links. As advised when everyting was re-installed and connected, Windows started searching for a driver - 6 hours later it is still searching Windows update for asuitable driver. I will let it continue, but as I am using Windows Vista is it likely it will not find what it is looking for?

Is there any other way to get hold of the appropriate driver - Bluetooth Device (Personal Area Network)

Thanks
Phil
Userlevel 7
Maybe this:

https://uk.support.tomtom.com/app/answers/detail/a_id/20314
Thanks - I managed to get the Driver loaded from the downloaded files.

As soon as I connected the GO 50 the screen showed the message about the device and computer being connected, however,
MyDrive Conect said it wasn't.

But I moved onto a screen with the heading Updating Device, with a graphic of a screen and a device, the screen shows a grey tick.

It has shown the message getting ready for quite a few minutes. Shall I just leave it running, and hope the update will run?

ok I can answer my own question - it has started updating - hopefully you have helped me to get this sorted. Thank you
Userlevel 7
Badge +6
Hi Philiip,

Did you get this sorted with dhn’s help?

When you're satisfied that your question has been answered, please mark your topic as solved [How to FAQ] so that others with a similar question may find the answer easier.

If you have any further questions, don't hesitate to post back here 😃

Cheers, Mikko
I would mark it as a solution, but that option doesn't appear in the list.
Userlevel 7
Badge +6
Hi Phil,

Your topic wasn't marked as question. Fixed it for you and you can now mark an answer 😃

Cheers, Mikko
Maybe this helps someone.

I had the same problem of Mydrive Connect not connecting to my TomTom Go 50 on both my PC with windows 7 SP1 and My Macbook Pro with High Siera v. 10.13.3.

I even bought a new cable, but that didn't help either.

Then I tried connecting it to my Surface Pro with windows 10 installed, and it worked flawless right away.

So I suspect something fishy going on with Windows 7 and Mac OS.

Btw, I have to say, TomTom support and access is the worst I've ever experienced of any product so far. No response on emails, can't buy original cables for my Go 50 on their website, a waiting list of 15 minutes or longer if you call...and so on.

Seems like they are begging to go out of business. Might as well buy a cheap Chinese clone next time.

Cheers, Ronald
Userlevel 7
Badge +3
Hi freshfish

Apologies for the delay.

I have asked someone in the customer service for a quick follow up on that case.

Thanks
Vikram

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