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Question: Cannot download a Premium Voice

Tags:
download, mydrive connect, Brian Blessed,

B0wtiesAreC00l Author

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Apprentice Traveler
Replies: 2

15 February 2017, 19:59

I I purchased a premium voice (Brian Blessed) last July, but have never been able to download it. It shows in my account online, but not in MyDrive Connect, and therefore, I cannot add it to my device.

Please help, or at least give me a refund..
  • B0wtiesAreC00l Author

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    Apprentice Traveler
    Replies: 2

    15 February 2017, 20:00

    For the record, I have, and have only ever had the one TomTom device.
  • NikhileshNikhilesh

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    Moderator
    Replies: 147

    16 February 2017, 15:55

    Hello B0wtiesAreC00l,

    Welcome to the Community :)

    I have sent you an e-mail with troubleshooting steps.

    Hope it helps!

    Should you have further questions on this please revert back on the same incident so I can help you better.

    If you're satisfied that your question has been answered, please mark this topic as solved.

    Regards,
    Nikhilesh
  • B0wtiesAreC00l Author

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    Apprentice Traveler
    Replies: 2

    16 February 2017, 19:58

    I appreciate you getting in touch, but I have long since followed these instructions to no avail.

    I have even tried doing a reset of my device (holding the power button for 20 seconds as detailed in another post elsewhere on this board), and this also has not worked. All other content I have purchased is visible though MyDrive Connect, downloadable, and useable and I checked before purchase that the voice was compatible with my TomTom. It just doesn't seem to exist, other than when I go online and access my account.
  • NikhileshNikhilesh

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    Moderator
    Replies: 147

    17 February 2017, 15:18

    Hello B0wtiesAreC00l,

    I have sent you an e-mail requesting for some information required for investigation purpose.

    Thank you.

    Regards,
    Nikhilesh
  • Sheilz56

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    Apprentice Traveler
    Replies: 1

    18 February 2017, 01:15

    I have a similar issue .. I purchased Stephen Fry and it isn't showing up in my app either. I think I much prefer my old go 930
  • Kevin Knight

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    Apprentice Traveler
    Replies: 1

    20 February 2017, 00:35

    I have the same issue .. I purchased John Cleese this evening, and despite following the download and installation instructions, it isn't showing up in MyDriveConnect.
  • NikhileshNikhilesh

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    Moderator
    Replies: 147

    20 February 2017, 17:38

    Hello Sheilz56,

    I can see you have already contacted Customer Support.

    I think that they will sort this out for you.

    Should you have further questions on this please revert back on the same incident so they can help you better.

    If you're satisfied that your question has been answered, please mark this topic as solved.

    Regards,
    Nikhilesh
  • NikhileshNikhilesh

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    Moderator
    Replies: 147

    20 February 2017, 17:39

    Hello Kevin Knight,

    I have activated the John Cleese voice on your account.

    I have also sent you an confirmation e-mail.

    Should you have further questions about this, please revert back on the same incident so I can help you better.

    If you're satisfied that your question has been answered, please mark this topic as solved.

    Regards,
    Nikhilesh
  • gingerdan

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    Apprentice Traveler
    Replies: 1

    20 February 2017, 23:28

    I have the same issue .. I purchased 3 voices this evening, and despite following the download and installation instructions, it isn't showing up in MyDriveConnect
  • NikhileshNikhilesh Modbreak

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    Moderator
    Replies: 147

    21 February 2017, 15:12

    Hello gingerdan,

    I have manually activated the purchased voices on your device and a confirmation e-mail has been sent.

    Should you have further questions about this, please revert back on the same incident so I can help you better.

    If you're satisfied that your question has been answered, please mark this topic as solved.

    Regards,
    Nikhilesh
  • daytimeusa

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    Apprentice Traveler
    Replies: 1

    24 February 2017, 21:26

    Hi ya, I am having the same problems as the other people here. I bought the Daria premium voice last Saturday 18 Feb 2017 but It will not appear on mydrive connect. I have tried everything in the help section to no avail. Please help I am using a Tom Tom Go40
  • dhn

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    Elite Vanguard
    Replies: 24346

    24 February 2017, 23:31

    Make the call to support on Monday:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

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