Trying to update but nothing happens

Try to update my tomtom go5000. The device is connected to the computer. I can download the updates but when I klick on update nothing mor happens. On my computorscreen I get following notice. Waiting for the device.

I have tried with softreset, factoryreset, changing usb-ports and I start tomtom driveconnect as administrator.

This things happends always when I update but after a few times unplugging the cabel and reconnecting the cabel the devis usually updates but not now...

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