News

MyDrive Connect update 6.11.2018

MyDrive Connect update 6.11.2018
Userlevel 7
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On 6 November we released an update to the MyDrive Connect desktop app and support app.

  • Windows 7 or higher: 4.2.3.3625
  • macOS 10.10 or higher : 4.2.3.3628
What's new:
MyDrive Connect support app: From SETTINGS > GENERAL > it is now possible to enable log files. This can be useful in case we need the log files in order to investigate further issues occurring in the MyDrive Connect support app.


The logs are then saved in one of the following locations for two weeks:
  • Windows: C:\Users\username\AppData\Local\TomTom\HOME3\
  • MacOS: Users\Username\Library\Application Support\TomTom\HOME3\
MyDrive Connect desktop app:
Cookies consent banner: to comply with GDPR, we are now asking to accept the cookies in MyDrive Connect. If you decline cookie consent, we show a last reminder. If you close the banner (click on X on top right corner), the program will not store the session cookies and you are asked to login next time he use MyDrive Connect.


On the top right corner, the flag image has been changed in the cogwheel settings icon.


We improved the message shown in MyDrive Connect when a WiFi device is connected.


8 replies

what's the point of updating if your navigation for two months does not show Live TRAFFIC and CAMERS throughout Europe. Programmers what programs do you update!
Since installing this update my device will connect to the computer and download the updates to the computer fine. However it then hangs on the Updating Device screen with the waiting for device message.

Now what?😡
I've the same problem too!!!!!!
update does not work

rider 450


2019-01-09 21:55:02.762|20|Debug|ParseUpdate|element name is jobs
2019-01-09 21:55:02.763|20|Debug|StatusThread::onStatus|kMpndProgress, done
2019-01-09 21:55:02.763|10|Information|WebKitConnection::Send|The Id is 493, message type is JOBP, message is
2019-01-09 21:55:02.763|10|Information|WebKitConnection::Send|The Id is 493, message type is JOBS, message is
2019-01-09 21:55:02.763|20|Debug|Nav34WebServerConnector::StopRequest|Request stopped
2019-01-09 21:55:02.763|20|Debug|Nav34WebServerConnector::SendDeviceRequest|iRequest 0 iRequests.size 0
2019-01-09 21:55:02.765|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: Mvp4gModule || event: jobProgressUpdated || param(s): JOBP(KD1167K00330; SUCCESS;0; 0) Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:02.765|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: Mvp4gModule || event: jobStatusUpdated || param(s): [] Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:02.765|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom.greenland.root.core.client.presenter.mydevices.AssociationProgressPresenter@557 handles jobStatusUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:02.766|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: MyContentMvp4gModule || event: jobProgressUpdated || param(s): JOBP(KD1167K00330; SUCCESS;0; 0) Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:02.766|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom.greenland.mycontent.core.client.presenter.JobProgressPresenter@387 handles jobProgressUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:02.766|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: MyContentMvp4gModule || event: jobStatusUpdated || param(s): [] Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:02.767|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom.greenland.mycontent.core.client.presenter.JobProgressPresenter@387 handles jobStatusUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:03.750|20|Debug|Nav34WebServerConnector::onRequestProgress|memory is 0x05ae0f88 connected to SA 1
2019-01-09 21:55:03.750|20|Debug|Nav34WebServerConnector::IsRequestPending|the requests 0
2019-01-09 21:55:03.750|20|Debug|Nav34WebServerConnector::AppendRequest|Sending /mpnd/progressupdate?api=2.0, memory 0x05ae0f88
2019-01-09 21:55:03.750|20|Debug|Nav34WebServerConnector::SendDeviceRequest|iRequest 0 iRequests.size 1
2019-01-09 21:55:03.750|20|Debug|Nav34WebServerConnector::SendDeviceRequest|Send device request
2019-01-09 21:55:03.750|20|Debug|DeviceRequest::SendRequest|URL: http://169.254.255.1:80/mpnd/progressupdate?api=2.0
2019-01-09 21:55:03.750|20|Debug|DeviceRequest::SendRequest|request url is http://169.254.255.1:80/mpnd/progressupdate?api=2.0
2019-01-09 21:55:03.750|20|Debug|DeviceRequest::SendRequest|port for the url is 80
2019-01-09 21:55:03.750|20|Debug|DeviceRequest::SendRequest|After done 'get' method.
2019-01-09 21:55:03.762|20|Debug|RegisteredTimer::CleanupTimer|Cleanup registered timer, parent is
2019-01-09 21:55:03.762|20|Debug|RTimerGarbageCollector::AddTimer|Adding timer to garbage collector
2019-01-09 21:55:03.762|20|Debug|DeviceRequest::onMetaDataChanged|server status code 200
2019-01-09 21:55:03.763|20|Debug|Nav34WebServerConnector::LogRequest|Cached, request /mpnd/progressupdate?api=2.0, status code: 200
2019-01-09 21:55:03.763|20|Debug|ProgressDataParser|session id is 3
2019-01-09 21:55:03.763|20|Debug|ParseUpdate|
2019-01-09 21:55:03.763|20|Debug|ParseUpdate|element name is progressupdate
2019-01-09 21:55:03.763|20|Debug|ParseUpdate|cancelled downloads from Device
2019-01-09 21:55:03.763|20|Debug|ParseUpdate|cancelled downloads status value 0
2019-01-09 21:55:03.763|20|Debug|ParseUpdate|element name is jobs
2019-01-09 21:55:03.764|20|Debug|StatusThread::onStatus|kMpndProgress, done
2019-01-09 21:55:03.764|10|Information|WebKitConnection::Send|The Id is 493, message type is JOBP, message is
2019-01-09 21:55:03.764|10|Information|WebKitConnection::Send|The Id is 493, message type is JOBS, message is
2019-01-09 21:55:03.764|20|Debug|Nav34WebServerConnector::StopRequest|Request stopped
2019-01-09 21:55:03.764|20|Debug|Nav34WebServerConnector::SendDeviceRequest|iRequest 0 iRequests.size 0
2019-01-09 21:55:03.765|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: Mvp4gModule || event: jobProgressUpdated || param(s): JOBP(KD1167K00330; SUCCESS;0; 0) Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:03.766|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: Mvp4gModule || event: jobStatusUpdated || param(s): [] Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:03.766|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom.greenland.root.core.client.presenter.mydevices.AssociationProgressPresenter@557 handles jobStatusUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:03.768|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: MyContentMvp4gModule || event: jobProgressUpdated || param(s): JOBP(KD1167K00330; SUCCESS;0; 0) Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:03.768|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom.greenland.mycontent.core.client.presenter.JobProgressPresenter@387 handles jobProgressUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:03.769|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: MyContentMvp4gModule || event: jobStatusUpdated || param(s): [] Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:03.769|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom.greenland.mycontent.core.client.presenter.JobProgressPresenter@387 handles jobStatusUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:04.751|20|Debug|Nav34WebServerConnector::onRequestProgress|memory is 0x05ae0f88 connected to SA 1
2019-01-09 21:55:04.751|20|Debug|Nav34WebServerConnector::IsRequestPending|the requests 0
2019-01-09 21:55:04.751|20|Debug|Nav34WebServerConnector::AppendRequest|Sending /mpnd/progressupdate?api=2.0, memory 0x05ae0f88
2019-01-09 21:55:04.751|20|Debug|Nav34WebServerConnector::SendDeviceRequest|iRequest 0 iRequests.size 1
2019-01-09 21:55:04.751|20|Debug|Nav34WebServerConnector::SendDeviceRequest|Send device request
2019-01-09 21:55:04.751|20|Debug|DeviceRequest::SendRequest|URL: http://169.254.255.1:80/mpnd/progressupdate?api=2.0
2019-01-09 21:55:04.751|20|Debug|DeviceRequest::SendRequest|request url is http://169.254.255.1:80/mpnd/progressupdate?api=2.0
2019-01-09 21:55:04.751|20|Debug|DeviceRequest::SendRequest|port for the url is 80
2019-01-09 21:55:04.751|20|Debug|DeviceRequest::SendRequest|After done 'get' method.
2019-01-09 21:55:04.776|20|Debug|RegisteredTimer::CleanupTimer|Cleanup registered timer, parent is
2019-01-09 21:55:04.776|20|Debug|RTimerGarbageCollector::AddTimer|Adding timer to garbage collector
2019-01-09 21:55:04.776|20|Debug|DeviceRequest::onMetaDataChanged|server status code 200
2019-01-09 21:55:04.777|20|Debug|Nav34WebServerConnector::LogRequest|Cached, request /mpnd/progressupdate?api=2.0, status code: 200
2019-01-09 21:55:04.777|20|Debug|ProgressDataParser|session id is 3
2019-01-09 21:55:04.777|20|Debug|ParseUpdate|
2019-01-09 21:55:04.777|20|Debug|ParseUpdate|element name is progressupdate
2019-01-09 21:55:04.777|20|Debug|ParseUpdate|cancelled downloads from Device
2019-01-09 21:55:04.777|20|Debug|ParseUpdate|cancelled downloads status value 0
2019-01-09 21:55:04.777|20|Debug|ParseUpdate|element name is jobs
2019-01-09 21:55:04.778|20|Debug|StatusThread::onStatus|kMpndProgress, done
2019-01-09 21:55:04.778|10|Information|WebKitConnection::Send|The Id is 493, message type is JOBP, message is
2019-01-09 21:55:04.778|10|Information|WebKitConnection::Send|The Id is 493, message type is JOBS, message is
2019-01-09 21:55:04.778|20|Debug|Nav34WebServerConnector::StopRequest|Request stopped
2019-01-09 21:55:04.778|20|Debug|Nav34WebServerConnector::SendDeviceRequest|iRequest 0 iRequests.size 0
2019-01-09 21:55:04.779|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: Mvp4gModule || event: jobProgressUpdated || param(s): JOBP(KD1167K00330; SUCCESS;0; 0) Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:04.780|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: Mvp4gModule || event: jobStatusUpdated || param(s): [] Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:04.780|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom.greenland.root.core.client.presenter.mydevices.AssociationProgressPresenter@557 handles jobStatusUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:04.782|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: MyContentMvp4gModule || event: jobProgressUpdated || param(s): JOBP(KD1167K00330; SUCCESS;0; 0) Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:04.782|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom.greenland.mycontent.core.client.presenter.JobProgressPresenter@387 handles jobProgressUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:04.782|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: Module: MyContentMvp4gModule || event: jobStatusUpdated || param(s): [] Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:04.782|10|Information|MyDriveWebEnginePage::javaScriptConsoleMessage|console: com.tomtom.greenland.mycontent.core.client.presenter.JobProgressPresenter@387 handles jobStatusUpdated Line number: 4491 Source ID: https://www.tomtom.com/global/static/gwt/app/mydrive/F7308ED832FA6922763323A4BA83426D.cache.html
2019-01-09 21:55:05.751|20|Debug|Nav34WebServerConnector::onRequestProgress|memory is 0x05ae0f88 connected to SA 1
2019-01-09 21:55:05.751|20|Debug|Nav34WebServerConnector::IsRequestPending|the requests 0
2019-01-09 21:55:05.751|20|Debug|Nav34WebServerConnector::AppendRequest|Sending /mpnd/progressupdate?api=2.0, memory 0x05ae0f88
2019-01-09 21:55:05.751|20|Debug|Nav34WebServerConnector::SendDeviceRequest|iRequest 0 iRequests.size 1
2019-01-09 21:55:05.751|20|Debug|Nav34WebServerConnector::SendDeviceRequest|Send device request
2019-01-09 21:55:05.751|20|Debug|DeviceRequest::SendRequest|URL: http://169.254.255.1:80/mpnd/progressupdate?api=2.0
2019-01-09 21:55:05.751|20|Debug|DeviceRequest::SendRequest|request url is http://169.254.255.1:80/mpnd/progressupdate?api=2.0
2019-01-09 21:55:05.751|20|Debug|DeviceRequest::SendRequest|port for the url is 80
2019-01-09 21:55:05.751|20|Debug|DeviceRequest::SendRequest|After done 'get' method.
2019-01-09 21:55:05.764|20|Debug|RegisteredTimer::CleanupTimer|Cleanup registered timer, parent is
2019-01-09 21:55:05.764|20|Debug|RTimerGarbageCollector::AddTimer|Adding timer to garbage collector
2019-01-09 21:55:05.764|20|Debug|DeviceRequest::onMetaDataChanged|server status code 200
2019-01-09 21:55:05.765|20|Debug|Nav34WebServerConnector::LogRequest|Cached, request /mpnd/progressupdate?api=2.0, status code: 200
2019-01-09 21:55:05.765|20|Debug|ProgressDataParser|session id is 3
2019-01-09 21:55:05.765|20|Debug|ParseUpdate|
2019-01-09 21:55:05.765|20|Debug|ParseUpdate|element name is progressupdate
2019-01-09 21:55:05.765|20|Debug|ParseUpdate|cancelled downloads from Device
2019-01-09 21:55:05.765|20|Debug|ParseUpdate|cancelled downloads status value 0
2019-01-09 21:55:05.765|20|Debug|ParseUpdate|element name is jobs
2019-01-09 21:55:05.766|20|Debug|StatusThread::onStatus|kMpndProgress, done
2019-01-09 21:55:05.766|10|Information|WebKitConnection::Send|The Id is 493, message type is JOBP, message is
program does not work.
if install previous version - it want to upgrade
I've got the same problem.
Userlevel 7
Support:
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update problem - waiting for the device is worth a day!

Reply

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