MyDrive Connect issues ("Waiting for device" message; not updating)

Userlevel 1
  • Outstanding Wayfarer
  • 21 replies
Hi everybody!

A couple of days ago I tried to update my GO5100, as I regularly do from time to time but for some reason, despite the device stating that it is connected to the computer, MyDrive Connect software gets stuck on "waiting for device" on "updating the device" screen.

I have being trying to update since then but the software keeps saying the same message.
Yes, I have done a unplug/plug cable, a turn off/on device and a soft reset also;
No, I haven't done a hard reset (neither I want to risk it at this point).
Minimal TCP traffic (mostly pings to keep alive, I guess), 1-3% CPU load and

2 replies

Userlevel 7
Badge +3
Please see here:

Userlevel 1
Hi there VikramK.

Thank you for the heads up.




    At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. If you're OK with this, you can continue using our sites. Allow Learn more or manage preferences

    Allow Cookie settings