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Welcome to the Map Quality board


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Hi all,
 
Welcome to this new section here on TomTom Discussions.
 
This board is a place for discussion of topics relating to the accuracy and quality of TomTom maps. This is the place to talk about the use of TomTom's first-hand reporting tool for map data feedback: Mapshare Reporter tool, and to ask questions about maps directly to TomTom.
 
Suggestions for the improvement of the Map Share Reporter tool and TomTom maps in general will be welcome.
 
All the best and happy posting 🙂
-Ditte

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17 replies

Userlevel 5
And a rather delayed welcome from me and I hope I'll be able do your questions justice.  I'll certainly enjoy interacting with you all
Map quality is the best.
Hi!
I have a TomTom GO 40 and a TomTom GO 400 and I mostly use the maps for Portugal, my homeland, and sometimes for Spain.
The maps are in general fine but from time to time some mistakes happen during travel or to find the destination in the end of the travel.
Also, sometimes it's rather difficult to find a route because the device doesn't recognize the inputed location and one has to first input the region and only then the final location gets known. But, it happens many times, that one doesn't know in which region is located the destination. That should be sorted out by the device but it isn't and the post codes could be a way to find and reach a destination but they're not. At least in Portugal's map.
Portuguese post codes are made of 7 numbers (4 numbers + 3 numbers = my address post code as an example: 4430-378). The first 4 numbers concern to the region and the last 3 numbers are related to the address. So, a full portuguese post code should provide an almost accurate location as GPS coordinates do but it doesn't because the recognized post codes in the portuguese map only have 4 numbers therefore pointing to the regions only which is basically not much useful when it comes to Portugal at least.
So, to achieve better maps quality a much higher cartography precision is required and a proper integration of full postal codes, for Portugal at least, is required to help in finding and reaching a destination.
And when just the final address is inputed all related routing options should be displayed to avoid driver to use other means, like Google maps for example, to find where the destination is located in order to get a travel route.
Basically, GPS devices need to be much more intuitive.
I hope that my criticisms and suggestions may be helpful towards an easier and better GPS system use.
I dare oppose this view. I encountered the same problem and the Sygic Maps and TomTom maps.
I tried TomTom maps on internet, it is still the same.
In Slovakia exist a lot of villages without street names. In such case I am not able find out correct address.
If you want to compare, then Google Maps regarding this, are working correctly.
I can (on the Google maps) enter, or Village name instead of the not existing street name, or simply enter house number only.
And in both cases, I will get precise destination location.

Regards, Rednut
Other small notice. Previously, I replied to Agusto32 (regarding Map quality is the best), and it is not visible in my replay on which comment I have reacted.
Hi Rednut.
Every country has its own specificities as you shown and we shouldn't have to be looking in Google maps or any other source to get a route even if we wish to go to a village where strets have no name, the GPS device should do it, that's why TomTom sells it and we buy it. And yet it still doesn't.
Both GPS devices and maps need to evolve a lot more.
Regarding the maps, just last week my GPS left me some 15km away from my destination, a large industrial park, and I got there thanks to the instructions from the people I was going to visit. And you know what? That industrial park is present in TomTom's map, it's just not identified as such. This is one problem I come across more often than I'd like when I look for industrial park areas in Portugal and, trust me, there are many, not just a few.
In the of the day TomTom's GPS's are fine and do their job and I really hope that TomTom works out the final limitations and bugs soon so that you and me can rely on our GPS devices only to go anywhere without map's mistakes or missing information.
How do I get Tom Tom to add the side or Sub streets and trust that there are addresses in them. My business is in an warehouse park where every building has an address and Suite numbers on them. The maps do not show the roads so customers cant get directions. yet there is a marker for a point of interest out in the middle of field on the tom tom map.
Google has the roads on there maps and the address gets me there. When i submit and address change Tom Tom rejects it. I need help getting it fixed there are a lot of apple phone users based on Tom Tom maps
Hi Apple Map User.
I suggest that you post the GPS coordinates of your business place in you website, if you have one, and on your business documents like business cards and you can also inform it to your customers, that way they will get there.
I find quite often business companies in my country that post their coordinates in their websites because they are located in remote places that usually don't exist in GPS maps and people get there easily after inserting the coordinates in their GPS devices.
I do that myself when I'm in a place without any references and there's someone that needs to join me.
It depends on the type of GPS device you have but I believe that all devices can provide you the coordinates of the place where you are and that obviously means your warehouse.
I hope this was useful to you.
Userlevel 5
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luisffoliveira wrote:

Hi Apple Map User.
I suggest that you post the GPS coordinates of your business place in you website, if you have one, and on your business documents like business cards and you can also inform it to your customers, that way they will get there.


Or even the Mapcode? This is what they were designed for. 🙂
Userlevel 3
I've found numerous problems with the maps. I'm using a start60 (latest version) and found numerous problems with the maps, roads showing the wrong speed limits when these speed limits have been in place for over 4 years. One way streets that are in fact two way again this been the case for numerous years. The best one I found was a local car park where the Tomtom wants you to go down a bus only route where in fact the entrance to this car park is on a different road and as been for at least 30 years. Some of them I've used the Map report change page and know it takes time for then to filter through. But surely the quality of these maps shouldn't have problems that are years out of date when shown as the latest. To me it would seem that the maps are not checked properly to make sure they are correct, I can understand them being at least 1 year out of date but 3 or more is not acceptable.
Userlevel 6
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jbb wrote:

I've found numerous problems with the maps. I'm using a start60 (latest version) and found numerous problems with the maps, roads showing the wrong speed limits when these speed limits have been in place for over 4 years. One way streets that are in fact two way again this been the case for numerous years. The best one I found was a local car park where the Tomtom wants you to go down a bus only route where in fact the entrance to this car park is on a different road and as been for at least 30 years. Some of them I've used the Map report change page and know it takes time for then to filter through. But surely the quality of these maps shouldn't have problems that are years out of date when shown as the latest. To me it would seem that the maps are not checked properly to make sure they are correct, I can understand them being at least 1 year out of date but 3 or more is not acceptable.



Hi,

Do you happen to have some example routes I could check please? Also any Map Share Report IDs would be helpful too?

Cheers,
Chris
Userlevel 3
Chris,

51d43877-16c6-1033-a330-3a5a14587d6b for the 1 way street that is in fact 2 way. 3717459e-16c5-1033-a330-3a5a14587d6b for the Car park. As for the speed limits I will have to check again for the correct locations. These have been accepted by map share and understand that they do take some time to filter through.
Userlevel 6
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jbb wrote:

Chris,

51d43877-16c6-1033-a330-3a5a14587d6b for the 1 way street that is in fact 2 way. 3717459e-16c5-1033-a330-3a5a14587d6b for the Car park. As for the speed limits I will have to check again for the correct locations. These have been accepted by map share and understand that they do take some time to filter through.



Hi,

The car park has definitely been updated based on the report you made. As for the one way street, I'm slightly confused because in the report you made in March, you commented that 'Marcus hill from the junction with Seymour Avenue to the junction with East Street is one way only', as if to say it should be one way. I see we have the road as being one way, all other mapping sites I've tried show it as being one way as well. When was it changed to a two way street?

Cheers,
Chris
Userlevel 3
Chris,

Woops sorry wrong ID should be c75bf8f9-1df7-1033-a330-3a5a14587d6b. All the map share correction I've submitted have been excepted. I presume that it takes a while for them to go through the system before appearing on the device, I've just checked my device and St Georges road is still shown as one way and the Manor car park is still shown on Manor Road and not St Michaels Road. What I was trying to point out was that even thou I've reported these it's the amount of time the maps are actually out of date by. I also have a built in sat nav in my car which is out of date by two years but both the things listed above are correct on it, so one device is out of date but correct and one is up to date but incorrect.
Userlevel 6
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Hi,

Thanks for that. After looking at the report, I see that the imagery you mentioned was verified and the blocked passage restrictions were lifted. Based on what I can see, this should hopefully be updated in the next map update.

It is rather strange that there are inconsistencies between the map on the old device and the map on the new device. It's possible that a change was made (e.g. the two way street was changed to one way for whatever reason) since the last time the old device was updated but hasn't been changed back since.

You can always update us on the forum if you are unsure of any changes though. I'll also report your feedback to the mapping team.

Cheers,
Chris
Userlevel 3
Thanks Chris,
I would like to point out that the old device is correct (two way traffic) it's the new device that is wrong (one way traffic). Just downloaded the latest map and it's still the same. As for the first part of you reply, I see that the imagery you mentioned was verified and the blocked passage restrictions were lifted. This road still as the restrictions in place (bus and taxi only) It's the actual car park icon that's in the wrong place. I would love to see a car enter this car park where it's marked as it would have to go up a 20ft wall.
Userlevel 7
Badge +6
Hi jbb,

I'm afraid Chris has misread the info about your report. This fix will become available in the November map release.

My apologies for the confusion and inconvenience!

Cheers, Mikko

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