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MapTools Map Change Reporter


I have been trying to report an error with my postcode. (UK)

I cannot get the map reporter to work. Click on Report a Map Change link in the reporter map window does nothing.

I can double click on the map and find my road but there's magnifying glass like it mentions in the directions for using that I read.

I am going to www.tomtom.com/mapshare/tools
which opens the map report window with the map. The page is all white with the map in the middle. I don't even know if it is displaying properly.

I've been using Firefox and MS Edge. Works in neither.

I thought I'd use "Contact" to ask why I can't get it to work, but that asks for a product and I haven't got a product.

How can I report the mistake? All my parcels disappear because they are dumped in a nearby road due to the postcode taking people to the wrong place. It's driving me nuts!
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Best answer by LAURE123 6 January 2019, 11:45

Hi all,

@pamelap

Your display problem may be caused by a function, an add-on of a software in your web browsers.
I have this problem with the "Navigation in Private" protection option of my Kaspersky security software. I have to disable it for the web page www.tomtom.com/mapshare/tools

With 'Navigation in Private' enabled:


After with 'Navigation in Private' disabled for web page:


This FAQ and video can help you with the use.
https://uk.support.tomtom.com/app/answers/detail/a_id/14911

Regards.

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Userlevel 7
Call support Monday. Not responding when prompted for a device SHOULD bring a live agent on line:

🇬🇧 United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Userlevel 7
Badge +2
Hi
@pamelap

pamelap wrote:

I am going to www.tomtom.com/mapshare/toolswhich opens the map report window with the map. The page is all white with the map in the middle. I don't even know if it is displaying properly.


Just a thought are you using a 4k screen display

ATB YFM
Userlevel 7
Badge +1
Hi all,

@pamelap

Your display problem may be caused by a function, an add-on of a software in your web browsers.
I have this problem with the "Navigation in Private" protection option of my Kaspersky security software. I have to disable it for the web page www.tomtom.com/mapshare/tools

With 'Navigation in Private' enabled:


After with 'Navigation in Private' disabled for web page:


This FAQ and video can help you with the use.
https://uk.support.tomtom.com/app/answers/detail/a_id/14911

Regards.
@LAUREI123

Thanks. It was "the "Navigation in Private" protection option of my Kaspersky security software" as you said.

No idea how one is supposed to work that out!
Userlevel 7
Badge +1
@pamelap

Sorry, 'Navigation in Private' isn't the right naming in english.

If I understand correctly you use Kaspersky like me.
I disable this 'Private Browsing' option on a single web page as follows:


Kaspersky FAQ for more information:
https://support.kaspersky.com/14418#block3

Regards.

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