Sticky

Map Share Reporter suggestions for improvement



Show first post
This topic has been closed for comments

449 replies

Lucky if it takes only 6 to 9 months. My report has been open since October 2013. And I agree about your comment on tomtom support or lack thereof.
Userlevel 7
Badge

nfriedli wrote:

Improvements:

1. tomtom should act on the reports

2. the status seems to remain at pending for ever


For Australia, the status of the submitted reports do net get updated. So currently, they will stay on pending forever. However, the corrections do get implemented into new maps, it's only the status of the Map Share Reporter report that is not updated.
Userlevel 7
Badge

gytamas wrote:

Hi,

The map error reporting function of my go 500 is totally useless. Please explain me this: why are we getting daily mapshare updates if an accepted correction is only implemented 6-9 month later? It only makes sense to plug in and update the thing on a daily basis if the latest changes are coming, not the ones from last year.

Another thing I can't understand: in my earlier TomTom devices I could correct a map error and the map was changed right away in my device. Why can't it be like that now? Why do I have to wait almost a year for my own correction to kick in and use a faulty map on an expensive device? In my case it is unbelievably upsetting, because there is a map error right at the end of my street, so I have to change the route every single time manually, when I leave home. TomTom support doesn't give a crap about this, of course :( 

Cheers,

T


Let me try to explain 🙂.

The daily map updates are corrections like road names, turn restrictions, one-way roads corrections, certain road closures and speed limits. Once those type of Map Share Reporter (MSR) reports get accepted, these corrections will be released as the Map Share patches (the daily map updates) in a matter of a few days. At least, this is the idea. In practice, I experience that only a few of those reports actually make it into the daily map updates. 

When reporting missing roads using the online MSR tool, they cannot be distributed via the daily map updates; they are implemented into new map releases that are released 4 times a year. It's those type of reports that usually take 6 to 12 months before they are released in a new map that can be downloaded by the users.

So the daily corrections are different type of corrections than the ones that get implemented only after 6 to 12 months.
Megalos, thanks for the reply,

Why would the status of Australian reports not be updated? Is there a reason for this?

And no, not all corrections get into new maps.

I have made a correction in October 2013 and it is stiil not in the new maps. Nothing extraordinary, a simple house numbering issue. No change in house number, has been the same for over 20 years, the tomtom maps are simply wrong and I don't seem to be able to get this corrected, despite numerous reports via mapshare, the device and support.
Userlevel 7
Badge
I don't know the exact reason why the status is not updated for Australian reports, but perhaps is has something to do with the fact that, for Australia, TomTom works together with Whereis to create the maps. The reporting system might be a bit different than for the other countries.

As I explained in https://discussions.tomtom.com/t5/Map-quality/Map-error-correction-unacceptable-delays/m-p/958797#M8709" target="_blank, address corrections may take much longer than the 6 to 12 months unfortunately. 
Dear Megalos,

Thank you, but in my case the error is a simple turn direction problem. Tomtom always wants me to turn left while it is forbidden. So please let me know, how can it be, that I have reported it, it got accepted, I have received hundreds of daily updates and the piece of crap still wants me to turn left every single time! 🙂

T
Userlevel 7
Badge
If it's a turn restriction and the report got accepted, please send the report ID to Mady. He can then follow up on this. For me it's also a question why some reports make it into a Map Share patch, and for other reports it does not.
Thank you very much for your kind help. I would gladly do that, but who is Mady?
Userlevel 7
Badge
Mady is a TomTom employee, and is the main person here in the Map Quality section who can follow up on these MSR reports. Choose the 'Send this user a private message' button on his profile page to send the report ID: http://discussions.tomtom.com/t5/user/viewprofilepage/user-id/382157
Userlevel 1
Yes, it really is strange.  TomTom seems to have the best system for users to report errors -- and the worst system for doing anything with those reports.
Userlevel 3
Badge
I posted a new roundabout to MSR today, and I note a new refinement to MSR. MSR how has a filter to allow/force the user to view his/her posts during a specific time period. This can be helpful, but the maximum backdate is 12 months ago. Twelve months is inadequate considering the number of complaints in this thread about corrections that have not been made after 1½ or 2 years. If one is following up on an old post, how is one supposed to get the ID number. Do we each have to now keep our own spreadsheet of posts separate from the server?
Userlevel 7
Badge
I agree, 12 months is a little on the short side. At least 2 years would be more useful in my opinion.
Considering the number of customers using the system wouldn't it make sense, in the short term at least, to employ maybe 1 person per country to just monitor road closures (easy in the uk because they are published on sites like roadworks.org) and re-openings and keep the system up to date. It's not a small thing, being diverted to a road that you KNOW is closed and reported weeks ago (via the device's Report Map Error). If we has roadworks.org data manually input in the uk it would make the system very well worth having and would surely appeal to more people.
Am I right in thinking if you subscribe/ contribute to mapshare, maps will update when you connect to my drive, so in theory you have no need to update maps every 3 months or so
Userlevel 7
Badge
No, that's not correct. Map Share updates do not include new roads and roundabouts etc. Only corrections for one-way streets, street names, turn restrictions etc. So in order to have an updated road layout, we would still need the quarterly map updates.
Userlevel 1
Megalos wrote:

I agree, 12 months is a little on the short side. At least 2 years would be more useful in my opinion.



I agree with that. 🙂
How do I get Tom Tom to add the side or Sub streets and trust that there are addresses in them. My business is in an warehouse park where every building has an address and Suite numbers on them. The maps do not show the roads so customers cant get directions. yet there is a marker for a point of interest out in the middle of field on the tom tom map.
Google has the roads on there maps and the address gets me there. When i submit and address change Tom Tom rejects it. I need help getting it fixed there are a lot of apple phone users based on Tom Tom maps
Userlevel 3
Syncopator wrote:

More than a year ago I advised the system that the house numbering where I live doesn't end at 14, but at 22.   This error has still not been corrected.  I submitted the error again.  While doing so I saw that the previous submission had been recorded. What is the point of this system if corrections are ignored?    



Same here....we are told to add/improve maps via mapshare reporter...I keep getting "not accept" for cameras/address that are not there or missing...why do we bother...
Userlevel 6
Badge +5
Hi all,

Just a quick message to say we have now introduced geo-tagging to our Map Share Reporter tool. Please see here for further details.

Cheers,
Chris
Userlevel 4
Before used Tomtom Go550LIve device. I can make a lot changes (speed limits, roundabouts, turns ant etc.) and transfer these changes in new maps. No need wait long time until Tomtom apply these changes on new maps.
At this moment use Go510. Map corrections now very limited and I can't see my own map changes.
Need add more map correction tools (all like Mapshare website) and user always MUST see own corrections.
Why I must wait long time until Tomtom update (sometimes not update) maps?
Userlevel 4
When make map change report need function to update or delete report.
I am using a GO 60S. The map accuracy needs big improvement. I am living in NJ, USA. For example, a few problems listing below:
1. there is a Randolph township in NJ. But if I search street name in Randolph, the results will always refer to the neighboring township, Dover township.
2. There is no Parsippany High School in the map.
3. If I search 330 S Salem St., Dover, NJ, the map just ridicularly points to the wrong place beside Route 10.

I hope TOMTOM can correct the error, and update the map.
Userlevel 7
Badge
Hi, the best thing to do is to report these issues using the online Map Share Reporter tool. Let me know if you need any help with this.
Userlevel 7
Badge
I checked the wrong address location. Strangely, the Map Share Reporter website (http://tomtom.com/mapshare/tools) locates the correct location, while the Route Planner (http://routes.tomtom.com/) and MyDrive website (mydrive.tomtom.com) locate the wrong location. I have no idea why there are differences between them, as the Route Planner and Map Share Reporter maps should be the same as far as I know. Hopefully someone from TomTom could comment here.

Cookies

At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. If you're OK with this, you can continue using our sites. Allow Learn more or manage preferences

Allow Cookie settings