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Question: Correcting a mapping issue

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map, street, fix, correction, label,

Kent Barns Author

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Apprentice Traveler
Replies: 1

16 February 2017, 16:27

I have been trying in vain for months to get a correction on TomTom to a map. Our development, which has a few streets, are labeled incorrectly and don't connect to the main road properly. I have used the Map Share feature to submit corrections, but no changes are made. I have even geolocated and submitted the town survey maps of the area.

Old Barn Road, Kent, CT 06757 USA
Fulling Lane, Kent, CT 06757 USA

Each road names are inverted. Both of these roads have a number of buildings on them which I would like to have added, but it is hard to even start when the roads in TomTom's system are reversed. Furthermore, Fulling Lane (currently labeled as Old Bar Road) should connect all the way to Main Street (Rt. 7). Please let me know if there is some other way to help get this updated! I would like people to be able to find the businesses in our shopping complex.

Thank you

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  • dhn

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    Elite Vanguard
    Replies: 24372

    16 February 2017, 16:55

    Have you reported the problem in tomtom.com/mapshare/tools? If so, can you post the reference number you generated here and a TomTom employee may be able to look at the situation.
  • Kent Barns Author

    You can see here how much reputation Kent Barns has received from other members.

    Apprentice Traveler
    Replies: 1

    16 February 2017, 17:00

    ID: e7a092f6-5b79-490f-9031-8063070ce04a
    ID: 48bb2422-57b4-4d95-996c-5a147c5ed676
    ID: 2d42541f-56bc-438b-b9a8-f8da29b41806

    These are the ID numbers. I am happy to upload survey maps with each building and the locations of each road if that helps!
  • MikkoKMikkoK Modbreak

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    Staff
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    17 February 2017, 14:06

    Hi Kent,

    Welcome to the Community!

    Thanks for your reports! :D Since you've reported these yesterday the map team hasn't picked the up yet. Let's give them a few days to pick these up and check later again, if needed.

    Btw, we released new maps yesterday. Have you checked if these are fixed on the latest map already?

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport

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