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Question: You are FAR TOO EXPENSIVE WITH MAP PRICES..............


rtb4him Author

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Apprentice Traveler
Replies: 1

21 January 2012, 15:27

Why do you charge so much for map up-dates and new maps? I will rather go and buy a new GPS before I even think of paying the outrages prices for a map up-date or map.Try and please your customers for a chance instead of your bank account. Warning you may have occasional buyers of your maps but the majority of your customers are not happy and YOU WILL LOSE CUSTOMERS PERIOD. 

164 comments

  • Icky221

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    Apprentice Traveler
    Replies: 2

    21 January 2012, 15:37

    I agree with you whole heartedley, they seem to have us "over a barrel"
  • eagle3

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    Outstanding Wayfarer
    Replies: 17

    21 January 2012, 15:46

    I agree totally with you on this matter. I too will not buy a map at these prices. They are just ripping us off. Its about time we organised a ban by users on the purchase, by bonding together and everyone refusing to purchase. They would soon bring down the prices if there were no sales ! I'll start it off by refusing to purchase. WHO WILL FOLLOW ?
  • dwarren2

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    Apprentice Traveler
    Replies: 2

    21 January 2012, 15:54

    I came here to complain about the same thing.  For not much more than a 1 year sub, I can buy anew Tom Tom that has lifetime updates.  So why would I bother to update our current Tom Toms, we have 2.  And roads don't change that much.
  • Modbadger

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    Apprentice Traveler
    Replies: 1

    21 January 2012, 16:00

    Dear all - I totally agree about map prices - and the so called special offers on them. "Special" meaning "coffer lining for TomTom" It is, and has been for the two years I've been using my XL.  I have no interntion of buying an update until until the current prices are reduced by at least 50 per cent. I shall also carefully check the market for my next sat-nav, despite the fact that I like and have had only minor problems with my current TomTom machine. I therefor join the crusade!:smileyfrustrated:
  • eagle3

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    Outstanding Wayfarer
    Replies: 17

    21 January 2012, 16:09

    I'm no computer buff so if somebody knows how to start a PETITION amongs Tomtom users regarding the price of maps then I would give full support as would all the others complaining of the same thing. If enough people joined up and did not buy maps then the price would soon fall by 50%  Even if only half of us resisted an update purchase. WE HAVE THE  POWER, NOT THEM !   It will be interesting to any reply to my suggestion, so instead of complaining, lets do something about it !
  • hangarbout

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    Apprentice Traveler
    Replies: 2

    21 January 2012, 18:06

    Tom Tom have sent me regular emails inviting me to subscribe to a Map Update package "Now, in February, May, August and November" for £33.75. My Tom Tom is 3 years old, and I fancy an update and would be prepared to pay £10 - £15 for a ONE-OFF update. I really don't need an update every couple of months, as the roads don't change that often. There's no way I'm going to pay £33.75, so I'm sure Tom Tom would like to receive lots of £10's for ONE-OFFs rather than "Not many £33.75" packages. Think about Mr. Tom Tom!

  • hangarbout

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    Apprentice Traveler
    Replies: 2

    21 January 2012, 18:10

    Tom Tom have sent me regular emails inviting me to subscribe to a Map Update package "Now, in February, May, August and November" for £33.75. My Tom Tom is 3 years old, and I fancy an update and would be prepared to pay £10 - £15 for a ONE-OFF update. I really don't need an update every couple of months, as the roads don't change that often. There's no way I'm going to pay £33.75, so I'm sure Tom Tom would like to receive lots of £10's for ONE-OFFs rather than "Not many £33.75" packages. Think about it Mr. Tom Tom!
  • JanInPgh

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    Apprentice Traveler
    Replies: 1

    21 January 2012, 18:49

    An update cost 1/3 of what I paid for the Tom Tom, and you can now buy a Garmin with lifetime updates for LESS THAN THE COST OF TWO UPDATES!!  Tom Tom can read just like we can, so they apparently don't care that they are being dramatically outsold by their competition.  And this is THER forum, so if they aren't reading it, shame on them.

     

    That will eventually mean the demise of their company, as I won't try to change them - I'll just be purchasing a Garmin eventually.  It's unfortunate that those of us who did buy them are stuck with just trashing them and moving on.  But hey!  It's their loss in the long run. 

     

    Anyone remember White Castle hamburgers?  They didn't change to meet their customers needs when McDonald's showed up and did such a good job of meeting the customers needs, so where is White Castle now?  in the same place that Tom Tom will eventually be.

     

    Jan in Pittsburgh, PA

  • ad_m

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    Neophyte Traveler
    Replies: 2

    21 January 2012, 19:19

     


    hangarbout wrote:

    Tom Tom have sent me regular emails inviting me to subscribe to a Map Update package "Now, in February, May, August and November" for £33.75. My Tom Tom is 3 years old, and I fancy an update and would be prepared to pay £10 - £15 for a ONE-OFF update. I really don't need an update every couple of months, as the roads don't change that often. There's no way I'm going to pay £33.75, so I'm sure Tom Tom would like to receive lots of £10's for ONE-OFFs rather than "Not many £33.75" packages. Think about Mr. Tom Tom!

     

     

     

    TomTom seem to pricing themselves out of the market place.

     

    I too would be willing to buy a one off map update at a reasonable price (and without the hassle of using the clunky TT software on my computer). This current offer seems a bit better than previous offers but as I haven't attempted to go through their buying process after my last experience I cannot comment on the headline price. TT previously offered an upgrade but when attempting to purchase I found out that the upgrade was only valid for a later version of the map that had to be installed on the device and to get to that stage TT suggested I purchase the previous upgrades at a price higher than buying a new TT unit!

     

    These days I prefer the cheaper option of using the free navigation on my smart phone. While the interface may not be as good as TT's it does the job. I also use a dedicated App for UK speed cameras that works with my phone.

     

  • rvrvue

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    Apprentice Traveler
    Replies: 1

    21 January 2012, 22:53

    I just cannot afford to update so will go with what I already have which is old. My road is not even on the map but it is an old established road since the 1700s. However, a new road located closeby is on the map system, go figure...... not happy with system.
  • inmado

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    Apprentice Traveler
    Replies: 1

    21 January 2012, 23:33

    Totally aggreed. The offer I found on the tomtom web page is 60 Euro for four quarterly updates of a map that is up-to-date, now. Are you kidding, Mr. Tomtom?!? A reasonable price would be 15 Euros to get an up-to-date-map. Regardless, how old my current one is. I don't want to be forced into a fixed update plan, but want to decide on my own when I need an update.

     

    Well, due to that pricing, I never bought an update for my Tomtom. And I will never do. Actually, I found, that there is navigation software based on open-street-map. And the cards are available for free!

     

    But of course it's up to Tomtom to decide if they want revenue with reasonable prices, or no revenue at all.

     

     

  • rtb4him Author

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    Replies: 1

    21 January 2012, 23:35

    Yes do not support greed, 

  • junky

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    Apprentice Traveler
    Replies: 1

    22 January 2012, 00:17

    It is just as cheap to buy a new unit as to purchase map updates, think I'll buy a Garmin next time. 

  • Traveling_Man

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    Apprentice Traveler
    Replies: 1

    22 January 2012, 00:20

    Since I can buy a new GPS for less than the price of 2 years of map updates, I will not be updating my TomTom maps.  If TomTom would sell us their maps for $10 a year, I would purchase them.  Otherwise I'll just use my phone.  It has proven to be fairly accurate and doesn't cost me anything additional to keep the maps updated.

  • eagle3

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    Outstanding Wayfarer
    Replies: 17

    22 January 2012, 01:57

    I couldn't agree more. I just refuse to buy a new map at a price which is near the cost of a new unit by another company, so that's what I'll be doing. ! The sooner they go under the better and it won't be long if you rtead all the comments on map purchasing.
  • DitteDitte

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    Community Manager
    Replies: 1855
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    23 January 2012, 14:49

    Hi all,

    Thank you very much for sharing your feedback about TomTom's map prices here. I've forwarded it to the relevant department, however this is not a guarantee that the prices will be lowered.

    Thanks again :)
    -Ditte
    Did someone answer your question? Click Mark as Solution and give a thank you Kudos.
  • Skeggy

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    Apprentice Traveler
    Replies: 1

    23 January 2012, 18:37

    This is outrageous. And update doesn't work on my TomTom GO630. So, I paid for full map and get message - doesn't fit. So, I must split - and again: Western Europe map doesn't fit. What now? Spend an afternoon - what a waste of time. I am disappointed. I have in my other car a Medion (Aldi!) which works perfect......not this nonsense and robbery about maps.

     

    Never ever again.

  • Norskbruker

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    Apprentice Traveler
    Replies: 1

    24 January 2012, 15:41

    With all the apps on mobile phones these days should TomTom try to keep their customers (happy) and not force them to buy way cheaper apps to work maybe better on their mobile phone and loose them forever, we bought an expensive gadget that should be updated cheap as a service, because of the price i would never recommand TomTom to anyone, rather try an app on my phone.

     

    I live in Fredrikstad Norway and there is maybe one road that changes in 4 years, so 1 update, when I want it for about 15,- would be fair, don't push people to have 4 updates in a year that they don't need.

  • GerryK

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    Master Explorer
    Replies: 4

    24 January 2012, 16:40

    Dear Community,

     

    I have now red the first 20 entries on this subject and I have a very simple view:

    a) TomTom is still gaining marketshare

    b) Their products seem to be very stable and reliable (I bought my first TomTom in December 5th 2006)

    c) I already tried another product 4 years ago and had to drop it away after 14 month. The lifecycle of TomTom was always around 3-4 years.

     

    Market economy is regulating everything mid-term and if TomTom would have weak quality in what they deliver with the wrong pricepoint they would not exist anymore ;-)...

     

    I agree with everyone that TomTom maps are not cheap but I still think I got good quality / stability at reasonable price...

     

    Best regards,

    Gerry

  • fof
    fof

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    Prominent Wayfarer
    Replies: 93

    25 January 2012, 15:48

    I, too, agree that the prices are very high. However, this applies mainly to the update plan, while the original purchase of a new map is quite reasonable. Rather than ranting against the prices, I have two simple suggestions for TomTom:

     

    1. Make it possible to download SINGLE updates for a reasonable price. In many places, streets are not changed on a quarterly basis, and even more often, the regular "updates" do not provide better coverage of the region we're most interested in. So, I'd prefer to check - e.g. using the TomTom route planner website - whether it makes sense for me to buy an update, and then pay specifically for that one update. Indicatively, a reasonable update price could be 10 Euro, or 20 Euro if the installed map is older then three years.

     

    2. Create a reward system for MapShare contributions. You know very well how big a proportion of your map updates are because we, the customers, provide you with the information. Give us a reward system - say, 1 point for every accepted improvement of the map, which can then be redeemed for map updates, say 1 update for 20 points or the like.

     

  • keiooz

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    Outstanding Explorer
    Replies: 24

    26 January 2012, 14:34

    We should all suggest to lower the map rates. They might listen and be able to alter some of it.

  • withers

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    Apprentice Traveler
    Replies: 1

    29 January 2012, 10:29

    I have been given an Tom Tom 110 as a birthday present and am extreemly pleased to receive it. HOWEVER it appears that the cost of updating the unit has many users up in arms. How do Tom Tom prices comapre with say Garvin?

  • fof
    fof

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    Prominent Wayfarer
    Replies: 93

    29 January 2012, 10:51

    "How do Tom Tom prices comapre with say Garvin?"

     

    Gamin usually come with lifetime free map updates - Tomtoms come with no updates, and the regular cost for only 2 years of updates is higher than the price of a new device. Unfortunately that's how they compare...

    I agree with the others here that the updates are way too expensive. At least people who contribute map improvements should get significant discounts!

  • Zsolt

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    Replies: 24228
    Expert (Android App)

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    29 January 2012, 11:25

    Some Garmin comes with lifetime update, some not. But even the ones without can be upgraded for £70 or so... For the price of a one off Tomtom full Europe map you can get lifetime update for a Garmin... Their new units come with even free lifetime TRAFFIC updates...
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • waughd

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    Prominent Wayfarer
    Replies: 39

    29 January 2012, 11:28

    Additionally, the fact that people are reluctant to pay the price for these expensive updates has now resulted in a government summit to address the problems caused when lorry and car drivers are misdirected by out-of-date directions from their sat-navs .   http://www.bbc.co.uk/news/uk-16434183

     

    There are an increasing number of problems occuring due to people following their out of date satnav directions.

     

    I believe the issue could be resolved by making the updates far cheaper than they are now.

     

    It all depends on whether TT put safety ahead of profit.

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