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Question: TomTom Home error updating maps

Tags:
cens identifier, update problem, map update,

LisaSwann2011 Author

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Apprentice Traveler
Replies: 0

28 May 2011, 01:50

 

On Trying to get the most updated maps I get the following message:
The TomTom server did not understand the request. Maybe your HOME version is outdated. Bu it's not & the details are as demonstrated below  - any ideas???
ERROR: 104/#https://community.tomtom.com/payment/initiatePayment: Error from server: An error occurred while communicating with the server. The following information is incorrect: 'CENS identifier'
An error occurred while communicating with the server. The following information is incorrect: 'CENS identifier'
Error code: 104
Additional information: info = [object] 
info.func = [string] payment/initiatePayment
info.args = [object] 
info.args.deviceSerial = [string] PV2429G00940
info.args.pragueSerial = [string] 
info.args.SDCardId = [string] 
info.args.deviceCapabilities = [string] ArrivalSounds CarSymbol Caymann Documents Durham HDTraffic HomeBackup InternalFlash MapOverlays Newyork Newyork1Dot6 NotAutomotiveEmbedded PlusBuddies PlusDownloadDynamic PlusDownloadGeneral PlusDownloadMap PlusDownloadPOI PlusDownloadRingTone PlusDownloadScheme PlusDownloadUpgrade PlusDownloadVoice PlusEphemeris PlusFixedSafetyCameras PlusFuelPrices PlusMessageNotification PlusMobileSafetyCameras PlusOnlineCamera PlusPushChannel PlusRoadConditions PlusTraffic PlusTripReporting PlusWeather Prague RDSTMC SDSlot StartupImage SuspendImage Traffic WarningSounds screensize=320x240
info.args.deviceParameters = [string] {"ApplicationVersion":"9669","ApplicationVersionVersionNumber":"8083"}
info.args.items = [string] 1300033,1300092
info.args.productlist = [string] 1300033,1300092
info.method = [string] POST
info.useCache = [string] false
info.dryRun = [string] false
info.xmluploadbody = [xml]
 
    http://id.tomtom.com/map/united_kingdom_and_republic_of_ireland/arm9-noasr-notts?version=860.3126" certificate="United_Kingdom_and_Republic_of_Ireland-264.meta.dct:BAAAAJB742K+2s7q0R3cxkBmkCbw4U/1vYA3Tp0Lt8CSL4ifhfHpe0rzaDzHFA8J8SzBo8vBmgIjqMCdS2CFPBFWS0lYq7EX4qgepI32IbCW1uoLYAcdWbFhSJlUu53S+Ad1CiaFRdPOFemj9PVF8lofPT19ZnoVGrggvoG20fN22lA1,"/>
 
Severity: 1105
Stack:
0. chrome://tthome/content/logic/comm.js:468
                                                xmluploadbody: this.xmluploadbody
1. chrome://tthome/content/logic/comm.js:430
            this._doneCallbacks();
2. chrome://tthome/content/logic/comm.js:277
            this.request.onload = function() { me._done(true); }
Time: Fri, 27 May 2011 23:37:31 GMT

ERROR: 104/#https://community.tomtom.com/payment/initiatePayment: Error from server: An error occurred while communicating with the server. The following information is incorrect: 'CENS identifier'An error occurred while communicating with the server. The following information is incorrect: 'CENS identifier'Error code: 104URL: https://community.tomtom.com/payment/initiatePaymentAdditional information: info = [object] info.func = [string] payment/initiatePaymentinfo.args = [object] info.args.deviceSerial = [string] PV2429G00940info.args.pragueSerial = [string] info.args.SDCardId = [string] info.args.deviceCapabilities = [string] ArrivalSounds CarSymbol Caymann Documents Durham HDTraffic HomeBackup InternalFlash MapOverlays Newyork Newyork1Dot6 NotAutomotiveEmbedded PlusBuddies PlusDownloadDynamic PlusDownloadGeneral PlusDownloadMap PlusDownloadPOI PlusDownloadRingTone PlusDownloadScheme PlusDownloadUpgrade PlusDownloadVoice PlusEphemeris PlusFixedSafetyCameras PlusFuelPrices PlusMessageNotification PlusMobileSafetyCameras PlusOnlineCamera PlusPushChannel PlusRoadConditions PlusTraffic PlusTripReporting PlusWeather Prague RDSTMC SDSlot StartupImage SuspendImage Traffic WarningSounds screensize=320x240info.args.deviceParameters = [string] {"ApplicationVersion":"9669","ApplicationVersionVersionNumber":"8083"}info.args.items = [string] 1300033,1300092info.args.productlist = [string] 1300033,1300092
info.method = [string] POSTinfo.useCache = [string] falseinfo.dryRun = [string] falseinfo.xmluploadbody = [xml]       http://id.tomtom.com/map/united_kingdom_and_republic_of_ireland/arm9-noasr-notts?version=860.3126" certificate="United_Kingdom_and_Republic_of_Ireland-264.meta.dct:BAAAAJB742K+2s7q0R3cxkBmkCbw4U/1vYA3Tp0Lt8CSL4ifhfHpe0rzaDzHFA8J8SzBo8vBmgIjqMCdS2CFPBFWS0lYq7EX4qgepI32IbCW1uoLYAcdWbFhSJlUu53S+Ad1CiaFRdPOFemj9PVF8lofPT19ZnoVGrggvoG20fN22lA1,"/> 
Severity: 1105Stack:0. chrome://tthome/content/logic/comm.js:468                                                xmluploadbody: this.xmluploadbody1. chrome://tthome/content/logic/comm.js:430            this._doneCallbacks();2. chrome://tthome/content/logic/comm.js:277            this.request.onload = function() { me._done(true); }
Time: Fri, 27 May 2011 23:37:31 GMT

 

52 comments

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 13713
    Expert (Car navigation)

    Expert (Car navigation)

    28 May 2011, 02:00

    The TT payment server (located in the Netherlands) may be rejecting your CC for a foreign purchase.

  • sidle

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    Apprentice Traveler
    Replies: 1

    30 May 2011, 03:30

    I can not get purchase updates on the maps. I get this error message. Any suggestions?

     

     

     

    ERROR: 104/#https://community.tomtom.com/payment/initiatePayment: Error from server: An error occurred while communicating with the server. The following information is incorrect: 'CENS identifier'
    An error occurred while communicating with the server. The following information is incorrect: 'CENS identifier'
    Error code: 104
    URL: https://community.tomtom.com/payment/initiatePayment
    Additional information: info = [object]
    info.func = [string] payment/initiatePayment
    info.args = [object]
    info.args.deviceSerial = [string] GJ3370B13194
    info.args.pragueSerial = [string]
    info.args.SDCardId = [string]
    info.args.deviceCapabilities = [string] CarSymbol Caymann CaymannAlwaysOn Durham HomeBackup InternalFlash Leeway LinkVolumeToSpeed MapShare MultipleMaps Newyork NotAutomotiveEmbedded PermanentMapCfg PlusEphemeris PlusOrRDSTMCTraffic RDSTMC RouteInfoBackToSummary SDK SettingsOverride SimpleMapBrowserButtonBar StartupImage SuspendImage TTS TTSCompressed TTSLoquendo700 Traffic USBAccessories VoiceBrowser ZeroVolumeSupported screensize=480x272
    info.args.deviceParameters = [string] {"ApplicationVersion":"605385.2","ApplicationVersionVersionNumber":"9151","VehicleBrand":"","VehicleModel":""}
    info.args.items = [string] 1300059,1402024
    info.args.productlist = [string] 1300059,1402024

    info.method = [string] POST
    info.useCache = [string] false
    info.dryRun = [string] false
    info.xmluploadbody = [xml]
     
        http://str1.id.tomtom.com/map/North_America_2GB?version=850.2781" certificate="North_America_2GB-161.meta.dct:AgAAAHf0Jsoiyg3HlFLvvGXIPznuVtYWx/T9WaqPBXRR46kE3v9FrIH8IPIEPhXeYP1cm0DwpIVAg2z/ZdsJ5uW9+8ZPznQTY0SQ2idDGLrqQE0WfBUJDJlMXXNcWIqbhUHfGX7U4x5Yn4mFipwVCPbLOS6OxeHyegXy2q2u5352bw3X,"/>
     



    Severity: 1105
    Stack:
    0. chrome://tthome/content/logic/comm.js:468
                                                    xmluploadbody: this.xmluploadbody
    1. chrome://tthome/content/logic/comm.js:430
                this._doneCallbacks();
    2. chrome://tthome/content/logic/comm.js:277
                this.request.onload = function() { me._done(true); }

    Time: Mon, 30 May 2011 01:29:08 GMT

  • hormiguero

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    Apprentice Traveler
    Replies: 1

    30 May 2011, 17:57

    I've been getting the same error for two months now!  I have called "customer service" and they said that the servers were down...  I tried to get new maps when the "6 maps for the price of four" update sale was online, but it wouldn't go thru...  The error comes before I even get to the cc input part of the checkout comes-up...  When I try thru tomtom online website, it continues to treat me like I was in the UK and I have to switch to US - still won't go thru!!  I'm ready to throw it in the trash and buy another brand!!

  • rolasu

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    Apprentice Traveler
    Replies: 1

    1 June 2011, 01:36

    I have a Tom Tom One 3rd edition, just recently updated the TomTom Home software, and get the same error message when trying to buy map updates.  I never get any further than trying to proceed to purchase when I get the error message.

  • BGraystone

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    Legendary Explorer
    Replies: 6

    1 June 2011, 08:26

    Hey,

     

    I have got exactly the same problem.  I am still waiting for a reply from Tom Tom.  Don't they want our money?

     

    Looking through the forums the theory is that our e-mail accounts are screwed up somehow at the Tom Tom end.  Some suggest that you create a new e-mail account and try updating again.  I have not tried this because any account information would not be transferred so the balance of any guarantee etc wont carry over.

     

    Most frustrating!

     

    Anybody got a solution?

     

    BG

  • Giopad65

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    Apprentice Traveler
    Replies: 1

    2 June 2011, 15:25

    Same problem here.

    I hadn't been updating my One XL for some time now, and when I tried today I got the "CENS identifier" error.

    I updated TomTom Home to the most recent release for my machine (iMac with OS X 10.6.7), but nothing.

    I doppred an email to TomTom explaining the problem and pasting the error detail. Let's see.

    If I don't get a reply in a reasonabile time I'll seriously consider switching to a different GPS brand

     

    Let's see if some of you guys get some news about this annoying problem...

     

    Ciao to all,

    Giopad65

  • Mozza

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    Outstanding Explorer
    Replies: 16

    5 June 2011, 22:40

    Same issue here on a carminat card.

     

    The non reply to emails is really disappointing, and I'm afraid they'll mess their business up with bad customer service eventually.

     

    Anyone heard anything yet?  It's nothing to do with CC details, I don't even get that far.

  • Mozza

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    Outstanding Explorer
    Replies: 16

    5 June 2011, 22:50

    I've just seen this on the issues page - notice when it was last updated...i must admit, I'm, starting to expect this level of customer care from them...

     

    Current issues

    ERROR 104 in HOME

    24 May 2011

    Some customers are experiencing 'Error 104' when trying to purchase Map Update Service in HOME.

    The error message reads:
    104/#https://community.tomtom.com/payment/initiatePayment: Error from server: An error occurred while communicating with the server. The following information is incorrect: 'CENS identifier'

    We are currently investigating these occurrences.



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  • morrissey007

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    Neophyte Traveler
    Replies: 3

    6 June 2011, 21:21

    I'm getting the same errors. Doesn't TomTom WANT OUR MONEY???

  • Mozza

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    Outstanding Explorer
    Replies: 16

    10 June 2011, 00:23

    Just had a call from TOMTOM re this issue.

    Although the lady was friendly and helpful, I had to tell her that the know about this issue already.

    I have pasted the response in below - pretty useless, since there has been no update on the fault for 3 weeks.

    Aparently, if you have TomTom hardware, they're able to make the purchase for you on their system.

    If, like me, you use an Integrated Tomtom Like the Renault Carminat, they can't.

     

    Dear Mr XXXXXX,

    The reference number for your query is 110531-002967. This is Andrea from TomTom support and we are always happy to help.

    I would like to advise that we cannot offer a solution to purchase the Map Update Service subscription for your device.

    Our technicians are working to offer a solution for this as soon as possible.


    If you have any more questions, please let me know and I will be more than happy to help you further.


    With Kind Regards
    XXXX
    The TomTom Customer Care Team

  • PJinMichigan

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    Apprentice Traveler
    Replies: 1

    18 June 2011, 20:11

    Well, it seems like it's 3 weeks since the last post here. I, too, am getting this CENS identifier error message when trying desperately to give Tom Tom some money for map updates. I guess they really don't want our money, otherwise they would have fixed this by now. If anyone has any ideas, please post them. Otherwise I guess I'll just go with an older map for now. Or.... my Android phone has up-to-the-minute navigation on it. I could buy a holder for it and use it instead. Hmmm....

  • Mozza

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    Outstanding Explorer
    Replies: 16

    19 June 2011, 21:20

    Just got this, see below.  This is the worst customer service I've come across for some time.

     

    Hi Mozza,

     

    There is a temporary issue that we are working on fixing. If you try again after Wednesday (21 June) it should work normally for you!

     

    Apologies for the inconvenience.

     

    Lorna

    

  • Cook1e

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    Neophyte Traveler
    Replies: 3

    21 June 2011, 04:22

    Same here. They said they'd phone me, but never have. If I ever get to speak with them, I'll let you know.

     

    Dear Ian,

    Thank you for your reply.

    Unfortunately we do not have a solution for this issue other than us placing the order on your behalf, therefore a telephone conversation is required.

    I will only be in the office until 17:15 on Monday, if it is not possible to speak to you sooner than 18:00 then I would be glad to ask a colleague to call. Alternatively as requested, you can call us on 0845 161 0009
    Monday - Friday: 9:00 a.m. to 6:30 p.m. UTC.

    Please do not hesitate to contact me should you require any further assistance.

    With Kind Regards

    Sophia

    The TomTom Customer Care Team

  • Mozza

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    Outstanding Explorer
    Replies: 16

    21 June 2011, 15:06

    Cook1e -

     

    So...let's get this straight.  Lorna from TOMTOM, who posted on my complaint, thinks it'll work miraculously tomorrow.

    Sophia, who's replied to you, still thinks it can't be fixed (I spoke with her actually, and, in an amazing piece of customer service, told me that it probably wasn't worth worrying about!!)

     

    To be fair, they will probably call you when they say..they did with me, even if it was to spend 10 of me telling them it was a known fault, and get patronised back.

  • P_R
    P_R

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    Apprentice Traveler
    Replies: 1

    21 June 2011, 17:30

    Hi,

     

    Recently purchased the VIA 180 and as soon as I tried to upload a map (we are travelling to Europe) it could not locate the device.  Apparently it does not exist on *their* web site.  What a rubbish product.  Aside from that the web site was slow, it could not identify what I had (even thought it was new!) and gave me no help at all to fix the problem.  It even caused my XP to have a BSOD (blue screen of death).

     

    So after some hours of trying (two nights in a row and two different people in case Iw as blind), I  will be returning this (to DSE) and buying a competitors device.  It is rubbish if you want to us it outside of the purchased location.  My advise is PURCHASE A COMPETITORS BRAND.

     

    Goodbye TomTom.  Last time you will see our money.

     

    P.

  • Cook1e

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    Neophyte Traveler
    Replies: 3

    21 June 2011, 19:55

    No, actually Sophia's never managed to call me - last time she missed she claimed "her reminder did't work" (whatever that is), and she's not called me yet tonight, having gone home at 6:30 (and I rushed back for 6pm). I'll try & call her tomorrow...

     

    Will let you know what solution is (if any)!

  • Mozza

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    Outstanding Explorer
    Replies: 16

    22 June 2011, 00:08

    I think she'll just put the purchase through for you whilst you're on the phone.

     

    I can't do that, as I use a Built in TOMTOM, and according to our friend, you can't do that with them!

  • mk2escort

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    Apprentice Traveler
    Replies: 2

    22 June 2011, 00:11

    i'm having the same problem it's really starting to wind me up now

  • hansg

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    Apprentice Traveler
    Replies: 1

    22 June 2011, 12:57

    Hi to all.

     

    I've the same error here, and is not the first problem with TomTom regarding the map updating (I've experienced something similar last year due to Internet Connection. They said that the office connection are not good!).

     

    I want to share my experience with you... but is not finished yet!

     

    In this case I have, since the beginning of June, the problem called "ERROR: 104" and also "CENS identifier". Using TOM TOM HOME connected to my TomTom XL IQ I'm unable to update the map and/or update the Map Service.

     

    Finally after a couple of weeks they told me to give them more details (and I did) and finally they give me the Italian phone number for assistance.

     

    After a long call they explained me that the problem is related to the map (?!?!).

    I can't update my map and buy a new map service update because I don't have the latest map. The solution is to buy the latest version of my map (with a discount of 50%) with the Map Service for the following 12 months. They said that they will print a voucher and they will call me back in a couple of hour. The purchase can be made only by phone! After buying the latest version of my map I should be able to update it for the following 12 months... so at the end of the game instead of the map udate service.... I will have to buy a new map... like the one I have!

     

    I don't think that this is a good service at all.

    In two years I've tried two times to update my device and my maps and for two times I had experinced problems and I had to pay!

     

    Luckily smartphones are improving day by day with built-in navigation system.

     

    See you soon for updates.

     

  • morrissey007

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    Neophyte Traveler
    Replies: 3

    22 June 2011, 13:09

     I  have always been a massive critic of TomTom and their appalling service, and have already flamed them in this thread, but I thought it only fair to give an update of how I resolved this with them. I rang their UK customer service, had a very nice lady answer who said she was fully aware of the problem and immediately offered me 90% discount off the update (and I DO think its right you have to get the latest before you can buy the update service) and then took a credit card number to pay for the quarterly update service. Whilst she waited on the phone I connected to my mac, logged in and the updated map immediately showed up and then the quarterly updates showed in my account.

     

    I've thrown many brickbats  TomToms way but this time they sorted the problem instantly!

     

  • Mozza

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    Outstanding Explorer
    Replies: 16

    22 June 2011, 17:25

    As suggested by TOMTOM, I've tried again, and it's still not working.

     

    They really don't know what they're doing.

    The longer this goes on, the more it costs me, as I need to update newer maps.

     

    From my other thread -

     

    Hello,

     

    I am trying, and getting the same issue, there is still a fault - please advise me what I should do.

     

    Also - today is WEDNESDAY THE 22ND, NOT THE 21ST.

    

  • Schmac

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    Master Explorer
    Replies: 5

    26 June 2011, 00:29

    Hi all,

     

    I also encountered this problem when trying to update my maps for my TomTom XL Live.  You may want to try the following "fix" below... This worked for me!  I am running TomTom Home version 2.8.2.2264 and was attempting to update my UK & Ireland maps (map update + 4 quarterly updates (it was a special offer which cost approx. £29)).

     

    *** Although this worked fine for me, I can NOT guarantee that this will work for all maps/models! However, as long as you ensure that you do a "backup" of your device (and maybe also physically copy the maps on your device to your PC (via the "Manage my XL/GO" section in TomTom Home), you should be able to restore you current maps if this process fails for you! ***

     

    *** UPDATE - Please ensure that you add any "Special Offers" to your shopping basket in TomTom Home before continuing with this process, as otherwise, once you remove the old map(s) from your device, the "special offers" may disappear! Do not close the TomTom Home application until you have completed this process, as otherwise the items in your shopping basket may be removed! Thanks to Nikol for reporting this! ***

     

     

    1) Use the backup/restore feature in TomTom Home to backup your device to your PC.

    2) Click on the "Manage my XL" option (I expect for other models it will say something like "Manage my GO" etc.).

    3) On the "Items on device" tab, select the "Maps" option (tick the box) and click the "Remove items from Device" button (you may want to click the "Copy items to Computer" button first, just to make extra sure that you have a "backup" copy of your map(s)).

    4) Go back into the "Manage my XL/GO" (etc.) section and check that the "Maps" section (under the "Items on device" tab) has been removed (i.e.., you can't see a "Maps" section (if you click on the "Items on computer" tab, there should be a "Maps" section with your map(s) listed)).

    5) Now go back to the "main" screen in the TomTom Home application.

    6) Click the "map update" special offer box (which appears in the top right-hand corner of the screen (with a red "dot"), or click on your "shopping basket" if your "map updates" are still in the "shopping basket". Or just go to the "Add Maps" section if you haven't got (or don't want to use) the "special offer" selection.

    7) Now when you go to "Checkout" and tick the "Accept terms etc." box, you should be able to proceed to the "payment" page... The rest of the process should continue without any further problems (it did for me anyway!).

     

    If you feel happy to try this then good luck!  I hope it works as seamlessly for you as it did for me!

     

    Why TomTom don't program their software to remove "old" maps from the device before attempting to install new ones I don't know, as it looks to me that this is the root cause of this error!

     

    Regards,

     

    Schmac.

     

  • Schmac

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    Master Explorer
    Replies: 5

    26 June 2011, 02:14

    *** UPDATE - How to recover "Favourites" and "Recent destination" history ***

     

    After successfully updating the maps on my TomTom XL Live, when I went to "Navigate to...", all of my "Favourites" and "Recent destinations" had been deleted!... Here is how to get them back...

     

    Please note that you will only be able to do this if you did a "backup" as mentioned above!

    

    I have had to do this in 2 parts, due to restrictions on the number of characters I can post per reply!

     

    Part 1 - Take a copy of the mapsettings.cfg from your TomTom device...


    1) Connect your TomTom to your PC and turn it on. Click "Yes" when it asks if you want to "connect to computer".

    2) Open Windows Explorer (you can do this by holding down the "windows" button on your keyboard and pressing the letter "E" on the keyboard).

    3) Navigate to the following folder in your TomTom device:

     

         Please note that the "drive" letter (shown below as E:) may be different on your system.

         Also, I only have the "United Kingdom & Republic of Ireland" maps installed, so your "map" folder may be named differently, (please note that you do NOT want to select the folder named Maps!... A bit confusing I know!)...

     

         E:United_Kingdom_and_Republic_of_Ireland

     

    4) You should now see a list of files (lots of .DAT files and a few others)... Right-click on the file named mapsettings.cfg and paste it on your desktop (if all goes well you can delete this file later!).

     

    Part 2 is in the next post!...

  • Schmac

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    Master Explorer
    Replies: 5

    26 June 2011, 02:32

    Part 2 - Copy mapsettings.cfg from "backup" folder to TomTom device...

    (continued from previous post)

     

    5) Now open TomTom Home and click Tools --> HOME Preferences.

    3) In the TomTom Home Preferences window, click the Folders tab.

    4) Hi-light the folder location in the box labelled "Backups" and then right-click it and select Copy (or hold down the CTRL key and press the letter "C").

     

    The folder location should look something like:

    (for Windows XP) - C:Documents and Settingswindows logon nameDocumentsTomTomHomeBackup

    (for Windows 7) - C:Usersyour surnameDocumentsTomTomHomeBackup

     

    5) Go back to Windows Explorer (or open it again if you closed it earlier!).

    6) Right-click in the "location" box near the top of the Windows Explorer" window (it looks a bit like the address bar in "Internet Explorer" ) and select Paste... Hit the "Enter" key on you keyboard.  You should now be in the "Backups" directory for your TomTom.

    7) I have a TomTom XL, so the "model" folder in my "Backups" directory is named XL... double-click it.

    8) I have only done one backup, so in this folder I only have one sub-folder called Backup01.  If you have performed more than one backup, double-click the most recent backup folder.

    9) Now double-click the InternalMemory folder.

    10) Now locate and double-click the "map" folder (i.e.mine is called United_Kingdom_and_Republic_of_Ireland).

    11)  Once you are in the "map" folder (i.e. United_Kingdom_and_Republic_of_Ireland), locate the mapsettings.cfg file, select it (click it ONCE) and then right-click it and select Copy

    12) Now, using Windows Explorer, navigate back to the "map" folder (i.e. United_Kingdom_and_Republic_of_Ireland) on your TomTom device:

     

         Please note that the "drive" letter (shown below as E:) may be different on your system.

         Also, I only have the "United Kingdom & Republic of Ireland" maps installed, so your "map" folder may be named differently, (please note that you do NOT want to select the folder named Maps!... A bit confusing I know!)...

     

         E:United_Kingdom_and_Republic_of_Ireland

    

    13) Now right-click anywhere in the right-hand pane (the one which lists all the files in the "map" folder) and select Paste

    14) You will be asked if you are sure that you want to replace the existing mapsettings.cfg file... Select "Yes".

    15) Go back to the TomTom Home application and select the "disconnect" option.

    16) Once it is safe to do so, disconnect your TomTom device from your PC.

    17) Using your TomTom device, select the Navigate to... option and then see if all your "Favourites" and "Recent destinations" have been restored... Hopefully they will have been!

    18) If all is ok, you can delete the mapsettings.cfg file which you placed on your Windows "Desktop" earlier on.

    19) If you experience problems, copy the mapsettings.cfg file on your desktop back into the "map" folder on your TomTom device.

     

    Hope this helps!

     

    Regards,

     

    Schmac.

  • Nikol

    You can see here how much reputation Nikol has received from other members.

    Apprentice Traveler
    Replies: 1

    26 June 2011, 03:15

    Schmac's solution has worked for my TomTom Go 720.

     

    However, the map update special offer was only available while the maps remained installed on the device.  As such, I recommend that you add the map update special offer to your shopping basket before removing any existing maps from your device. 

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