Solved

Recently Bought Map


i bought a new map at the weekend along with speed cameras . Order went through processing then it completed on Sunday>I then connected myPro Truck 5150 sat nav to My Drive Connect only to find no new Map Download or New Speed Cameras updates.In my account it says i have no device currently allocated to it although my orders section clearly shows i bought my device and ive bought the new map and speed cameras .the map on my device is version 9.41. I'm a neanderthal so any help on this would be greatly appreciated.
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Best answer by VikramK 30 October 2018, 11:09

Thanks for sending the serial number @Frank The Tank .

Your device was not linked to your account which was used to place the order. I did that for you, so now the services you ordered will be available for your device.

Please check for updates in MyDrive Connect.

Regards
Vikram 🙂

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3 replies

Userlevel 7
Badge +3
Hi Frank

The account you are using for the community does not have a device linked.

If you can click on this link to sent me the serial number through a private message then I can have a look for further assistance.

Regards
Vikram
Userlevel 7
Badge +3
Thanks for sending the serial number @Frank The Tank .

Your device was not linked to your account which was used to place the order. I did that for you, so now the services you ordered will be available for your device.

Please check for updates in MyDrive Connect.

Regards
Vikram 🙂
VikramK you sir are a superstar, thank you very much?

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