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Question: Europe Map 1 year update - order still in progress - Urgent requirement

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Europe Map 1 year update,

Smarts Author

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11 August 2017, 22:22

I've just purchased Europe Map 1 year update, I was expecting to be able to download this after payment.

The status changed from Pending to InProgress.

When will I be able to download my map or do I have to ask for a refund as I am travelling soon.

I see many posts on this issue, come on Tom Tom its common sense you need immediate download when your about to travel
  • Niall

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    12 August 2017, 09:32

    @Smarts

    Make sure you have to latest software on you computer and your device and then do a soft reset, you will loose nothing, it is like rebooting your computer and reloads all the new files from an update.

    A soft reset :- with your device charged for at least 2Hrs "OR" have the device plugged into a power supply; press and hold your on/off button until you hear a drum-roll sound (or the TomTom hands symbol appears) then release the on/off button. Make sure you are outside and have a clear view of the sky (satellites)

    If still not available then it is call to Customer Services on Monday

    CS United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
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  • MikkoKMikkoK Modbreak

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    15 August 2017, 10:45

    Hi Smarts,

    Welcome to the Community!

    Did you get this sorted with Niall’s help?

    When you're satisfied that your question has been answered, please mark your topic as solved [How to FAQ] so that others with a similar question may find the answer easier.

    If you have any further questions, don't hesitate to post back here :D

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport

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