Question

Europe Map 1 year update - order still in progress - Urgent requirement


  • New Traveler
  • 0 replies
I've just purchased Europe Map 1 year update, I was expecting to be able to download this after payment.

The status changed from Pending to InProgress.

When will I be able to download my map or do I have to ask for a refund as I am travelling soon.

I see many posts on this issue, come on Tom Tom its common sense you need immediate download when your about to travel

2 replies

Userlevel 4
Badge +1
@Smarts

Make sure you have to latest software on you computer and your device and then do a soft reset, you will loose nothing, it is like rebooting your computer and reloads all the new files from an update.

A soft reset :- with your device charged for at least 2Hrs "OR" have the device plugged into a power supply; press and hold your on/off button until you hear a drum-roll sound (or the TomTom hands symbol appears) then release the on/off button. Make sure you are outside and have a clear view of the sky (satellites)

If still not available then it is call to Customer Services on Monday

CS United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Userlevel 4
Badge +6
Hi Smarts,

Welcome to the Community!

Did you get this sorted with Niall’s help?

When you're satisfied that your question has been answered, please mark your topic as solved [How to FAQ] so that others with a similar question may find the answer easier.

If you have any further questions, don't hesitate to post back here 😃

Cheers, Mikko

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