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Question: Cost of upgrade?


marko13 Author

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13 June 2011, 02:56

Went to Update map today on my GO730 oriented for just US.

TomTom tells me it going to be $65 for a new US map reload. My feeling is $65 is too **bleep** much money for something that should be LIFETIME support with unit. The original GPS was $200-300.

 Even if it would have been $20-$30 bucks, I would have not blinked an eye.

To elaborate a little more I have upgraded the maps in the past for (as I recall) $30 or so.

Not real HAPPY with tomtom right now!!

COST OF MAP UPGRADES "EXCESSIVE"!!!

31 comments

  • Ouille

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    13 June 2011, 12:28

    Hi Marko13, have the same problem and feel disapointed...

    as your's in US dollar, mine is in Euros... for same amount and even more!!!

    8.95 per 3 months for un update on my western Europe map is 35,80 a year for 4 updates... seems correct, but when you want to do so, it includes an upgrade of 31,80 Euros...

    Both makes 67,80 which can not be bought separatelly...

    There is a promotion at garmin for the same standart product for 185 Euros at Garmin, the nüvi 2340 LMT (Réference Produit: 010-00902-1G) which is lifetime maps and trafic update for free.

    I've seen for commerces in my area to get this upgrade and at Tomtom through dealers it's even worth, they told me about 80-85 Euros...

    They suggest directly the Garmin and it's easy to follow there idea as their stands makes +/- 75% garmin against 20-25% Tomtom...

    I've even hear a comment from a dealer as they are so expensive, they encourage people to dowload illigaly through the net... Hope they'll quikly understand their nonsese as before vacations, it might be too late to react.

  • Jim6058

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    Replies: 2

    13 June 2011, 16:37

    I posted this following your post:

     

    I am one unhappy mapper.


    The update for my six-month-old unit was wrongly applied. I though I had downloaded the latest map when I created my account in December 2010. Apparently it did not download and install correctly or I got the wrong version, because it was out of date when I next tried to update the maps. Now that I discover that, the map department refuses to give me the version I needed to update the map (for January) so that I could get the February and May versions at the proper cost.


    This is theft.  I may be at fault for not updating my unit on time, but to refuse to give me something that I paid for in December is criminal. I am angry at TomTom's policy (and not the Cust. Service Rep.) for ignoring my need and demanding their excessive update "fine."


    I will not pay this extortion. As I said, my unit is six months old and already outdated. They want too much money to keep up to date, but that is not a selling feature you hear before you buy. If TeleAtlas knows how much these people are charging for what they provide, they should be outraged.


    The rest of the internet blog world will hear of my complaint as well. When these maps spoil, the GPS goes in a drawer and I will buy a GARMIN before I use another TOMTOM product.


  • Jim6058

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    13 June 2011, 16:40

    Ouille:

     

    When I worked for TeleAtlas in 2001, their corporate offices were located in Belgium. Please walk over to their office and tell them they suck.

     

    Jim6058

  • leejsl2

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    15 June 2011, 03:42

    Hello all TomTom GPS owners,

     

    We all live in a business world that we are being ripped off by the corporations. They lure everyone of us to buy their product at the first time, then they want us to continue to buy their new products. Instead of honoring their loyal customers (us) by offering upgrades at a price low enough to encourage keeping older units, they jack up the price of upgrade to make us consider buying new unit instead. This way they can sell more newer products. THIS IS A REALLY RIP OFF! THIS IS A DISCRIMINATION TO EXISTING CUSTOMERS!

  • sjlarner

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    15 June 2011, 20:35

    I have the same problem!  I can buy a NEW GPS cheaper than I can upgrade the maps!  I won't buy another TomTom

  • Satellitecentra

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    15 June 2011, 21:40

    I have a Tom Tom ONE , and like others went to update the maps , they want over 71 bucks for maps an updates , or 49.99 for a single map update ,

    Guess what , THEY ARE NOT GETTING IT !

    I can buy a NEW UNIT cheaper than the map upgrades

    thanks soooooo much TomTom , and goodbye to another customer

    gotta love your Biusness plan , RIP CUSTOMERS OFF ,

    you guys will go far

  • YepGyped

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    16 June 2011, 01:03

    Like the rest of you, map upgrades cost too much.  Like I  responded in a Tom Tom survey.  use it for 2 years then trash it.  Found Garmin that has lifetime maps and traffic.  Going to buy this weekend.  Then it will be So Long Tom Tom!!!!!!!!!!!!

  • MichiganMan

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    16 June 2011, 19:04

    Tom Tom's map update costs are way out of line.  I'm not paying the money, not when I can get a brand new garmin with lifetime maps and lifetime traffice updates for $139 USD.  Garmin has a better reputation in the usa anyway for map accuracy so it's off to the garage sale with Mr. Tom Tom.  I only paid $95 USD on Black Friday 3 years ago (XL 330).

  • topo

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    28 June 2011, 23:41

    I'm still having trouble finding out what the cost of a one-time update of my US maps.

     

  • Nugeorge

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    1 July 2011, 06:41

    I completely agree with all these comments - I've had my TomTom for about 2-3 years and today was the first time I tried upgrading and found out I need to pay $100 to upgrade my Australian map...That's a ridiculous amount of money for a simple upgrade, I can purchase a new GPS for that amount.

  • ricksiebs

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    8 July 2011, 22:18

    right on  i called atty gen they said they can't do anything no laws were broken but i say they broke a morale law

  • Hoss

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    Replies: 5

    9 July 2011, 00:00

    I was somewhat shocked to find that having owned my almost £200 sat nav for about 7-8 months I am required to pay a ridiculous cost for a new version and updates into next year when tomtom are having difficulty accepting that an important new stretch of motorway near my home actually exists. What's going on tomtom?

  • topo

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    9 July 2011, 00:05

    The cost of upgrading maps is too high, and it actually HURTS the companies that do this. They won't sell enough "subscriptions" to justify them.  Here's why.  I paid $2000 when I bought my new care some 5 years ago.  They try to charge upwards of $150 to get a new disc for them.  Not only would I not pay this, but I'll not buy another unit like this for the car!

  • Gridtt

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    10 July 2011, 04:01

    Some months after buying a map there is to upgrade for about 50 Euros ....

     

    Impossible to modify the map by myself: for about 9 months TT indicate: actualy desactivated!

  • rockslaxman

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    10 July 2011, 07:22

    I have just gone through the same thing.  I purchased an upgrade for Canada and the USA, part way through the download it stopped and informed me to log out and retry, this I did to no avail.  I emailed customer support and got a lengthy email on how to correct the problem.  This did not work so I kept the ticket open, now after 5 such emails and one call to their customer support centre (which by the way was totally useless - they read a script and if you vary from your problem they get all confused)  I have now requested a refund back to my visa but have not received any real satisfaction yet.  All I received were condescending comments and emails making me look stupid.  I have been using this Tom Tom for about a year and am not satisfied with it at all.  Garmin does look like an option at this point

  • deanoky

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    11 July 2011, 03:56

    I agree with everyone else.  I refuse to be raped by Tomtom for the cost of updates.  I see now that tomtom is offering free updates with their new models.  Makes it ridicuous for them to still be charging updates to those of us who paid much more for our old units.  My tomtom is going in the trash, and I will be buying a new Garvin.  Congratulatins tomtom, you will never have me for a customer again.

  • pcg
    pcg

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    15 July 2011, 00:13

    Bonjour! I wanted to upgrade the maps for Canada and US, the fee was $71.60. When I clicked which method of payment I wanted to use, the amount jumped to $81.60! I'm seriously thinking of buying a Garmin® nüvi® 1350LMT. The Lifetime Map Updates are included! It is available at Costco for $169.99, good price! Merci.

  • rockslaxman

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    15 July 2011, 00:32

    Yes they contacted me again to put me to a senior level tech to which I said @#$%#@##

    Actually purchased a Garmin and am very happy with it.

    So long Tom Tom

  • skrup

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    25 July 2011, 16:15

    Yeah i am scared too, 80 to update my old map (2 year old device 250), and not even a way to only buy a single update with european maps. If garmin really offer liftime free update for the maps then it is clear next device i buy will be garmin.

  • dontbuytomtom

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    25 July 2011, 21:15

    I bought a TomTom in Pepboys about a year ago which cost less than $100. Within the first few months I realized that the maps on the tomtom were not updated even then. Now instead of fixing the not-updated product, they are trying to charge me even more, and at almost the price I paid for the original unit. How can I be sure that a new updated map with actually be updated when they sell you a non-updated map from the beginning. We will teach them by choosing a company that respects their customers. My only solace is that other people are deal with this too, its not just me, so thanks. We hope to see TomTom running out of business like other companies like circuit city and the like who don't respect their clients.

  • YepGyped

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    25 July 2011, 21:41

    I am very suprised that a rep of TomTom hasn't put in a reply in defense of their stance or at least a comment from the company on this thread concerning maps.

     

    I guess they don't reaqlly care.

  • deanoky

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    25 July 2011, 21:49

    You got it Yepgyped, they don't care.  Hopefully all those people who are thinking about buying a TomTom will find their way here before they make their purchase.

  • awful

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    7 August 2012, 23:52

    Yep, i am a truck driver , driving is my buisiness, and im not prepared to pay the staggering amount of money for map updates that most of the general public have helped to develop from the mapshare community. i can buy a new gps for the money , and its a total ripoff that is underhandedly not broadcast at the time of purchase. trading standards nee to get a grip of multi million pound corporates who get away with this. DO YOURSELF A FAVOUR.... get a mobile phone with sat nav, then you also have mobile internet to get your buisiness postcodes for the google navigation system...which by the way .. gives you the ENTIRE EARTHS ROADS FOR FREE!... and the moons too :)

  • moley

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    8 August 2012, 00:37

      Am I right in thinking that £20,000. for the van. Extra  £???  for built in nav , after 90 days paid £54 ish for LIVE. Today the system  told me the map was 25 months Old, Now they want  £52 for a new map...........Tom Tom are taking the #### my van is only 5 months old.....Tom Tom can get stuffed.......back to Google nav and android phone...  

  • greggo57

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    31 August 2013, 04:37

    Agree 100% Just looking to upgrade map and find the cost is near same as purchase price. I have seen other GPS devices on special sometimes for half the price of a map update.
    This will be my first and LAST Tom Tom because I don't like being raped! I'll just by another BRAND with latest maps.
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