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Question: Activation Code


LLM
LLM Author

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Apprentice Traveler
Replies: 0

23 September 2012, 23:38

I just bough my TomTom VIA 1500 (Model 4EN52 Z1230) serial number BL3192G95058.

The first day I used it, I connected it to MyTomTom, and used my activation code to obtain "lifetime" map update.

The activation went OK and I downloaded the latest map.

After a few days, I received a message for update my maps, so I reconnect to MyTomTom, and surprisingly it says that maps can be downloaded for 90 days only.. So I checked my activation status and it seems that I have NOT activated the device. This is an issue, because I DID activate the lifetime map update, but then I threw away the activation code, since I thought I would not need it anymore.

What can I do to restore my lifetime map update??

I tried to find a phone number to call on the website but I was unsuccessful.

Please advise.

  • Zsolt

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    Replies: 23289
    Expert (Android App)

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    Expert (Car navigation)

    25 September 2012, 23:06

    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • Alanking

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    Apprentice Traveler
    Replies: 1

    29 January 2013, 10:03

    I bought a map update and have a receipt so its paid for. Cant acheive the download to my Via 180 [BH3201C06059] even though the connection is OK. Seems I may need an activation code which I now dont have. How do I get one/it.

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 13701
    Expert (Car navigation)

    Expert (Car navigation)

    29 January 2013, 12:41

    Call OZ support for help: : 1300 135 604


     

  • VeryOldDad

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    Apprentice Traveler
    Replies: 1

    27 April 2013, 20:36

    I have no idea what my activation code is and the website does not explain.  I have a password but that is all I have.  Help please.

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 13701
    Expert (Car navigation)

    Expert (Car navigation)

    27 April 2013, 20:52

    Call CS:


     


    USUnited States


    866 486 6866


    Monday-Friday:
    7:00am to 11:00pm EST
    Saturday:
    9:00am to 8:00pm EST


     


    Open today.

  • ibubangka

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    Apprentice Traveler
    Replies: 1

    4 July 2013, 04:18

    I have a VIA 160 Tom Tom and have lost the activation code.

    Where do I go to obtain the code?

  • Zsolt

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    Replies: 23289
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    4 July 2013, 07:10

    You need to call them. Numbers in my signature.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***

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