Solved

Able to buy a map but when id like to install it, get this message: your device is no longer supported


  • Apprentice Traveler
  • 1 reply
At the end of November i ordered a new map for my LIVE XL IQ routes device.
I received an email with the confirmation of my order.
And so i paid for the new map and wanted to install in on my tomtom.
When i connected my device with my laptop and opened tomtom home, i got a notification that it wasnt possible to either buy new maps or install update for my device.
I tried to contact tt in all possible ways (3 different phone numbers) but no luck so far.
Since i already paid for my product which is no use for my device, i want my money back asap.
This is my order number: 407903797
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Best answer by justmebrowsing 12 December 2018, 21:47

Jeez! So they're STILL scamming you by allowing you to buy & pay for a map for an End-of-Life device and ONLY AFTER TRYING TO DOWNLOAD IT are you THEN told you can't have it and you then have to jump through hoops to get a refund which can take a month to do!

Surely they should have sorted this very old problem out by now but obviously not despite being assured this had been resolved which it patently hasn't!

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3 replies

Userlevel 7
Did you try this number?:
🇳🇱 Nederland (Holland)
020 850 1022
Maandag t/m vrijdag : 09:00 tot 17:30

Do NOT provide a model when prompted in order for a live agent to respond.
Thank you very much!
This is a different number than the previous 3.
Im gonna try it tomorrow during those hours!
Thanks for the advise as well:)
Userlevel 5
Jeez! So they're STILL scamming you by allowing you to buy & pay for a map for an End-of-Life device and ONLY AFTER TRYING TO DOWNLOAD IT are you THEN told you can't have it and you then have to jump through hoops to get a refund which can take a month to do!

Surely they should have sorted this very old problem out by now but obviously not despite being assured this had been resolved which it patently hasn't!

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