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Solved: XXL Free Map Updates


NileQueen1 Author

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Neophyte Traveler
Replies: 3

14 July 2012, 06:56

I purchased 2 - XXL 550 units  due to the fact that the Lifetime map updates were free and

both my Dad and I needed a new GPS.

Now I have to update these maps and finding a way to do so is so confusing. 

Can someone give me a link for XXL 550 users to quickly update our GPS units?

Thank you!
Marked as answer: dhn on 14 July 2012, 09:09

1. You need to install Home 2 found here: tomtom.com/home

2. Connect the 550 to the computer and make an Explorer, not Home, backup of the unit's contents. If not sure how, see here: [url=http://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer-how-restore.html" target=_blank>

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  • dhn Answer

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    Elite Vanguard
    Replies: 22577

    14 July 2012, 09:09

    1. You need to install Home 2 found here: tomtom.com/home

    2. Connect the 550 to the computer and make an Explorer, not Home, backup of the unit's contents. If not sure how, see here: [url=http://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer-how-restore.html" target=_blank>
  • basabeu

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    Apprentice Traveler
    Replies: 1

    14 July 2012, 16:02

    Sorry, I have a similar problem. I am from Spain I have bought a "1 year subscription and I have not received the regstration code. What can I do?
  • Zsolt

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    14 July 2012, 19:31

    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/ Have a look at some TT official support videos here: tomtom.com/videosupport
  • NileQueen1 Author

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    Neophyte Traveler
    Replies: 3

    14 July 2012, 19:35

    Thank you! I called the Help Desk this morning and they walked me through it. It took a couple hours for the device to actually process everything, but I needed to update both my units. Thank you for the response, dhn!
  • NileQueen1 Author

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    Neophyte Traveler
    Replies: 3

    14 July 2012, 20:06

    Yes I purchased two (2) - XXL550 M GPS Units:D
  • BMasters

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    Apprentice Traveler
    Replies: 1

    24 December 2012, 23:22

    When I registered for FREE LIFETIME MAPS, while it accepted all parameters it finished with the error 'an error occured'

    Can somone please suggest a fix
  • AndiAndi

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    24 December 2012, 23:25

    Hi BMasters,

    Welcome to the forum!

    Please contact customer support.They can asign your subscription to your account easily:

    0800 450 973
    Monday - Friday: 09:00 - 17:30 NZT

    Greetings

    Andreas
  • jano74

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    8 January 2015, 14:51

    BMasters.  I had a similar issue with the error messages popping up.  I turned off my antivirus's firewall, and it worked fine.