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Question: Windows 7 64 bit and Tom Tom Home 2.8


salthouse Author

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Apprentice Traveler
Replies: 0

2 April 2011, 16:06

 

When I went into Tom Tom Home 2.7 it said that I had an update.  Every time it goes to install the update, it still says that I have an update to install.  When I go into Control Panel, it says that I have 2.8 installed. 

 

Any ideas?

  • mvl
    mvl
    Revered Voyager
    Replies: 1863

    6 April 2011, 05:15

    Try installing (or reinstalling) MS dotnet 4.0 from the link below.  Then see if the problem resolves itself.

     

    http://www.microsoft.com/net/

    I am a moderator at tomtomforums.com, an independent community of Tomtom customers. I am a Tomtom customer, not an employee.
  • SamMaverick

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    Legendary Explorer
    Replies: 7

    8 May 2011, 08:16

    Here is the "work around" to upload the TomTom HOME software on the Windows based 64 bit operating systems.

    It is VERY IMPORTANT a person do the steps in the EXACT sequence shown here, otherwise the program will not work properly.

    1st = Make sure all TomTom applications / programs have been removed from the computer and that you Restart the computer after the programs have been removed.

    2nd = After the computer restarts, turn off ALL programs and applications.

    3rd = Download / SAVE (Do NOT RUN) the appropriate TomTom Home Application to your desktop.

    4th = Right click on the TomTom Home Application on your desktop and select "Run As Administrator." This will launch the program and start the install process.

    5th = When the box displays where your program will be saved on your computer, change the url address to:
    c:progra~2 omtomhome

    (Make sure you spell the URL exactly as it appears here)

    Then continue the application / installation process as you normally would.

  • hammor

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    Apprentice Traveler
    Replies: 1

    31 July 2011, 19:02

    Thanks a bunch for the information as to install by changing the address.  It worked perfect for me and so far so good.

    I am running windows 7 64 bit, and will try working with linux in a while.

  • SamMaverick

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    Legendary Explorer
    Replies: 7

    1 August 2011, 14:40

    I am glad the work around worked for you.

  • Bressler

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    Apprentice Traveler
    Replies: 1

    11 August 2011, 20:59

    Sorry to be late to this discussion, but I just loaded HOME onto my new win7 64 bit system. When it starts, it gives an error message which I think means it can not create a TomTom directory in MyDocs ( a permissions issue??) - even if I launch the application as administrator.  I can still control the Navigation device from the PC, but I can not update anything. I followed SamMaverick's instructions, the the resulting operation is always the same.

     

    I would like to avoid compatibility mode if possibe - anyone else found a work around?

     

     

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 13710
    Expert (Car navigation)

    Expert (Car navigation)

    11 August 2011, 21:52

    Try running Home in XP compatible mode.

  • waterlow101

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    Apprentice Traveler
    Replies: 2

    14 January 2012, 20:50

    Sorry but it didn't work when I tried it.

     

    My old PC running windows 7, 32 bit and the TomTom 820 connected perfectly. 

    The new computer running windows 7, 64 bit and the TomTom won't connect. I believe there is a bug in the driver.

     

    I have now wasted hours and hours of my time trying to resolve it. TomTom need to resolve the problem with the 64 bit system and until that happens TomTom need to admit that it is a known problem so at least 64 bit users don't wasteeven more time trying to resolve it each time.

     

    Unless TomTom have a way of giving me - and every 64 bit users - back the time we have already wasted on this please stop covering it up and admit there is a compatibility issue with the 64 bit system.

     

     

  • pdw1

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    Apprentice Traveler
    Replies: 1

    23 October 2012, 20:38

    That worked for me, many thanks Sam ! I have a separate folder for my downloads and I ran the application as administrator from there and it worked a treat ! Nice 1 !! I'm running Windows 7 Pro 64 bit, Version 6.1 (Build 7601, service pack 1) and I'm running TomTom Home version 2.9.2.2837, changing the URL seems to have done the trick !

  • waterlow101

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    Apprentice Traveler
    Replies: 2

    23 October 2012, 22:27

    Sam's work-around works! Tried it with Tom Tom Home 2 but it didn't work. Tried again but this time with Tom Tom 3, following the instructions EXACTLY and it works! Great. Thanks.

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