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Question: Via 1505M Successful Map Update?

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update, map, 1505m,

mamitchell Author

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Apprentice Traveler
Replies: 0

27 June 2011, 20:22

 I have tried many combinations of Windows versions, IE versions, resets, reinstalls, etc  and have not been able to install the 870.XXX newer map on my USA VIA 1505M.  CS seems to avoiding the issue with generic recommendations.  Even when I simply asked "has this worked for anyone" I got the redirect to instructions on how to connect the gps to the computer......

 

I was wondering if anyone has had success in installing an update map 870.XXX or otherwise to the Via 1505M ?

 

 

  • tom4cats

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    Neophyte Traveler
    Replies: 3

    27 June 2011, 23:10

    No, I have tried Windows XP SP3, Vista Home Basic, Firefox, Internet Explorer, Google Chrome. I have downloaded the current maps 5 times and get the same "something has gone wrong with your device". When I talked with customer support last week I was told it was being researched as a known problem and may take weeks for their programmers to fix the glitch. However, you should be able to use your TomTom as it problably has the Spring version of Maps. I was asked to be patient and TomTom would make sure ALL Functionality promised would be available sometime in the future.
  • LeedsDevil

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    Master Explorer
    Replies: 6

    29 June 2011, 02:42

    http://discussions.tomtom.com/t5/Map-installation/1505M-VIA-Map-install-problem/m-p/44051/highlight/true#M2413 Check out the link above for a thread with many other 1505M users experiencing the same problem.
  • Breadman6_

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    Apprentice Traveler
    Replies: 1

    29 June 2011, 15:00

    I am having the same problem with my 2535 Live. I tried it with my Mac and my neighbors PC. Unable to update. 

    Customer service told me that they are having problems with both Windows & Mac.

     

    This 2535 Live is a replacement that TomTom sent back to me. My other 2535 had no problems updating.

  • AmLost

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    Apprentice Traveler
    Replies: 1

    9 March 2012, 03:38

    VIA 1505. Does it automatically update maps when you connect your GPS to your computer and turn it on.  I spent over 2 hours this morning with Tomtom support and he said there was a problem with my internet explorer.  Doesn't make sense.  I'm thinking of returning the gadget.

  • Chris_L

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    Neophyte Traveler
    Replies: 3

    9 March 2012, 22:48

    Best Solution for all my tom tom devices is use Google Chrome , then emptied cache , soft reset

    make sure you have all latest Service Packs and Hotfixes offered by Microsoft installed on your computer

    When MyTomTom is open you will see the icon in the taskbar. If you click on it the MyTomTom SA window will show

    Make sure you do connect Hardwire and not wireless

    Changed USB Port to a Back USB Port

    Steps

    1: Settings

    2: cache

    3:empty cache , save settings

    4: Settings

    5: connections , change web connector port to 4003

    Test availability , change the port 4004,4005, etc until you get a green check

    6: soft reset , Press and hold the power button wait for drums

    7: using google chrome , www.tomtom.com

    8: Top right corner click on my tomtom manage contact

    if you already have my tom tom installed follow these steps

    click on my maps then install now

    Map version out now is v8.85

    Thank you

  • Hoppy

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    Apprentice Traveler
    Replies: 2

    25 March 2012, 00:23

    I am sorry but I will not use Google chrome nor will I go in and change or open or close ports. I bought this GPS from a professional company and I have yet been able to download or upload and I even bought a voice to go on unit. I have no friggin idea where it went but I know Tom Tom has my 13 bucks!!! This is ridiculous!!!

  • DaveK

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    Apprentice Traveler
    Replies: 1

    25 March 2012, 05:57

    This is all nuts.  When I bought the VIA 1505 TM, it clearly said it had lifetime maps and traffic.  It also said that whenever you connect to your computer, it will update your maps.  Mine is not doing this.  It tells me a newer version map is available, but then tries to sell me a map purchase.  Does anyone have any idea when this might be fixed?

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 14208
    Expert (Car navigation)

    Expert (Car navigation)

    25 March 2012, 13:17

    You need to register the activation code for the Lifetime Maps for that model. Supposedly, you can provide the code online but in actuality that never (or rarely) works. Call CS tomorrow at 866-486-6866 with the code on a card in the package marked DO NOT DISCARD

  • micheal3200

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    Apprentice Traveler
    Replies: 1

    29 June 2012, 22:51

    its amazing how one simple overlooked code can create so many hours of searching.  Once I put the code in under the account I created for the device it said I had an update which was indeed the free map update I was entiltled to for the via 1505m.

     

    Thank you for the good advise.  I guess if we actually read what came in the package we all might not be wondering where to get the free map updates! :)

     

     

  • McCann

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    Apprentice Traveler
    Replies: 1

    1 July 2012, 20:09

    TomTom Via 1530 / 1535

     

    I had to do one more thing with this list:

     

    unchecked "Cache large content items on my computer" in the settings.

     

    if I cached the download, it would freeze at 99% download and the TomTom would flash checking for updates then crash with a "something went wrong with your GPS" "call TomTom customer service" (tried 3 times)

    I was on the phone with TomTom for 2 hours and they were no help so I was not going there again........

     

    it took almost 2 hours to download and install at the same time, but it worked this time! :-)

     

    Unfortunately, even though I now have the newest map installed, MyTomTom still thinks it needs to update the map with the same map vertion again..........

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