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Question: tomtom VIA 1500


marvinloveless Author

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13 June 2011, 17:16

Just wanted to warn everyone out there considering to purchase the VIA 1500. 

 

The Maps do not installing after downloading there is a problem with the software for this product. 

 

Additionally, Customer Support does not have an answer as to what to do.  After two full days of me trying to the trick and steps and any repeated steps instructed by the Customer support of tomtom, I was instruct to just live with it or return it the Navigation system to the store and get my Money Back.

 

I took option #2 and exchange this unfinished product with a Mature Great working Garmin Nuvi 1350, which offer the same benefits as the Via but $20 cheaper.

 

Goodbye tomtom, I will never purchase a product from tomtom again.  Absolutely ammature in the early release of this product and the very poor and un-professional customer support.  

 

For all those reading this post before purchasing your tomtom, I suggest you give the Garmin a try, you will not be disappointed.  everything worked as promise in the advertisement, the first time, supper simple and only took an hour to update the Maps.  

  • LarryS

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    16 August 2011, 21:49

    I had this problem also. I called customer service and after about 10 minutes they had my maps activated. It was a hassle but what in life isn"t

  • sgrad

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    17 August 2011, 00:58

    I agree whole heartedly. Same problem, with same results. They released this before support was available. Besides not updating maps, there is NO way to back & restore favorites, cannot add features advertised. If I wanted to Beta test a product I should have been compensated, and TOLD that was happening.

    Please inform others to either switch to some other brand, or delay purchase until the proper support software is available and functioning.

  • Barry_Flynn

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    10 December 2011, 15:35

    I have never been more disappointed in a product.  Received it as a gift and want to re-gift to an enemy.  I have reverted to my TomTom One XLS with outdated maps.  I lost all my custom voices.  I can't do itinerary planning.  I can't receive or submit map corrections which is great because the "IQ Routing" (A really bad joke) totally misses an interstate interchange on one of my common routes.  Great job TomTom!  I'll never buy another one, and I refuse to update the maps on the One XLS because you'll not get a dime of my money.

     

    Sincerely,

     

    Disgruntled Customer

  • outdoorsman

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    15 January 2012, 01:52

    I have vast (12 years) experience and knowledge with GPS units, and I have professional experience in Software support, and I do not recommend these Tomtoms for anyone that has no experience in either (if I had it to do all over, I would have stayed with a Garmin).  I purchased a tomtom via 1500 tm for my wife on December 24, 2011, because I thought that the "life time traffic" would be great for her commute through the Dallas, Texas traffice ( I still don't know how that works on a tomtom... easy to use on the my cheaper Christmas Garmin).  I have several GPS units (I fish with a Hummingbird 979cisi, and I have two Magellan Meridian Marine portal units), but I wanted my wife to have something so we can find where all the kids sports are be performed.  My wife purchased me a Garmin unit (Garmin Nuvi 1350) on Sale at Bass Pro Shops for $30 cheaper and gave it to me for Christmas (so we now have two Car units with Traffic).  I thought the tomtom was a more customer frieldly unit, nice packaging, but my wife refused to take her tomtom out of the box, so on January 13, I tried to use the unit to get to a wrestling match in Murphy, Texas East of Plano, Texas  (actual location 4 miles South of "South Fork Ranch" from the 1970's tv Show 'Dallas').  I entered the address, and I ended up 2 miles east (almost due east) of the school.  So I decided that maybe the maps needed to be updated. 

     

    I have Verizon DSL, not the quickest download, but I download 3 and 4 gig files daily as a support Rep. for one of the largest Software companies on the planet.. The Tomtom rep. stated that these maps are only 1Gig.  Today, starting at 9:00am, I created a TomTom account, plugged in the tomtom to a USB port, provided the promotional code SEV...D5, and it indicated it would be over 3 hours to complete the download.  3 hours later, the tomtom account on my computer indicated complete,  and the tomtom was powered off.  I turned on the tomtom, and it indicated it couldn't locate a satelite, so I turned it off and stepped outside.  I reattempted to power on the unit, and I receive the message "No Maps Found"... :(

     

    I call 1-866-486-6866, and speak to a representative, and he attempts to work with me to again download and install maps.  However, I am forced to install Google Chrome, and make it my default brower.  Then I have to "uninstall my TomTom", from my windows XP operating system, and then reinstall, so that when I visit www.tomtom.com/getstarted and download, it will come up with Google Chrome. We then go to "my tom tom" -> Check New Items, and it indicates that this device is connected and 'up to date'.  The engineer then states that they will send me a new tomtom, or if I don't want to wait, return it to the store for another one (I return it to the store, I'm not getting another Tomtom unit).  I stated that is unacceptable... He indicated that he could recommend that I hold the power button for 20 seconds, until the drum beat, and then re-download (took another 3 hours 20 minutes) and try again.  I am given the support ref# 120115-001531. 

     

    I had plenty of time to run to Bass Pro Shops (they were having a 'Boat Show' with many vendors on site, and they had some nice Garmin and Magellan units (I am not fond of Magellan and will never purchase another product ) and spoke to their counter rep. Without telling him my story, I asked him about tomtom units. He indicated they sold them, but they were being returned with complaints that the units are 2 miles off with respect to final destinations.  

     

    I return after 3 horus and 30 minutes (so we are now over 6 hours of download time), and there is an indication that the download is complete, but the GPS still indicates No Maps Found. 

    I again call tomtom support, reach Benny, and give her the support ref#. Her response the Maps didn't install on the GPS (oh, really?) and I have to download them again. I have to hold down the power button, for 20 seconds (thud, da dump), and the tomtom account indicates that it will be another 30 minutes to download. (maybe this means upload to the tomtom?).

     

    It still shows not maps found!!!    What a piece of trash.  I have downloaded maps to both of my Magellan fields units (I don't recommended Magellan as their support may be worse than this - No fishing hots spots as promised), and updated the OS on my Hummingbird (maps and side scan feature), but I have never had the complications that I experienced with tomtom. 

    You should not download the old software (the maps) to update the unit, before knowing that the new software was uploaded to the unit and properly installed.  This unit is dead!!, and with the receipt, it is going back.

  • Rpck

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    23 February 2012, 03:12

    My old Garmon Nuvi needed a map update. Instead, I bought a a Via 1500 with lifetime maps. What a mistake! Two days and two calls to tech support later, the maps still won't load. My solution is to box up the unit and take it back to the store. Garmon, here I come.
  • millertyme52

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    2 April 2012, 06:47

    Just a reply on my tom tom via 1500Tm  What a piece of junk. I have returned one as I could not get it to down load and had HUGE problem down loading my Tom Tom application onb my Mac. It has gotten me lost on several occasions and when it does get me to a destination it always says reached destination on your left and it is on the right or vice versa. Also could not bring up points of interest on recent trip as we were looking for a gas station and could not bring it up. I will be returning my GPS for the second time and getting anything but a Tom Tom. I also do not understand why you have to have different account if you have more than one unit.  Garmin allows more than one device to same account. I wish it would have worked as I like the built in dash/window mount but that is all that is good about this unit,

    DO NOT PURCHASE THIS DEVICE 

  • petegotagarmin

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    4 April 2012, 14:44

    I've owned a tomtom go720 for several years and its been pretty good to me then one day out of the blue it got stuck in an emergency mode and kept trying to direct me to the local police department , nomatter what I did powering it off and on it stayed in emergency mode, well recently I purchased a tomtom via 1500 from the local walmart for two days straight I could not get a signal no matter where I went still no signal, I downloaded the mytomtom program and followed the prompts and the mytomtom would not recognize my device, finally took it back for a refund and went to the local bestbuy and got a garmin nuvi 50lm and it has been working great for me, it gets a signal super fast and seems pretty user friendly. the tomtom however would not get any signal could never hook up to mytomtom home page, and had a feature that seemed terrible to me, the suction cup is actually apart of the GPS unit, instead of being detachable, what a stupid design flaw so every time you try to detach it you would have to mess with the suction cup ,forget sliding the GPS in your pocket because it has a giant suction cup attached to it which allows it to get dirty or damaged, REALLY BAD DESIGN ,TERRIBLE SIGNAL , TERRIBLE SUPPORT WOULD NOT RECOMMEND.

  • redbone

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    21 May 2012, 06:18

    I cannot understand what all the whining is about. Nor can I understand how a person with "12 years experience and knowledge with GPS units, and professional experience in Software support" is not able to navigate (he he, get it?) navigate a simple GPS setup. I do not sit at my screen waiting for the miracle to happen, I start the download and walk away. To complain about this is like Liz Taylor screaming at a microwave to HURRY UP!!! Now this 12 years experience and knowledge with GPS units, and professional experience in Software support person has me a bit on the ROTF LMAO. Let's make this simple for Non IT/GPS savvy people. When a new product comes out, thousands of people across the USA are setting up their device. The server that TomTom set up for this, is not that complicated or extremely large BUT! it does have to handle all this traffic. If Tom Tom designed a server to make this process faster during the initial distribution, naturally we would have to absorb some of the cost. Well.....I for one thought the cost was reasonable and the lengthy download ? well It just made the anticipation of using my  Via 1500 more exciting. I have been using this unit flawlessly since Dec 2012, till this past week when I could not get a GPS signal. It took all of 5 minutes to update the glitch and I am up and running again. Look, it is a good unit and this is my 5th GPS and my 1st TomTom. This  Via 1500 is by far the best of any. problems with equipment and software happen and are easy fixes for any company, well not APPLE, they are a mess in that department. My advice to people about this thread regarding the  Via 1500? don't trust anyone who opens the message with grandeur of experience, they more often than not, have no credentials at all. Especially when they claim to 'download 3 and 4 gig files daily as a support Rep. for one of the largest Software companies on the planet.' (I do more than that at home on a weekend). Better yet, why is a support rep doing down loads? LMAO Why is person who has ' professional experience in Software support' still using Windows XP in 2012? Surely a person with this much experience can afford Windows 7 Professional. I bought 6 copies of  Win 7 Pro for my 4 boys , my laptop and desktop PC in early 2011 when I was in my 4th SISCO class. Anyway, it is a good GPS. One final note, the user 'Outdoorsman' claims to have tried his TomTom Via 1500 on the Jan 13th which sent him somewhere other than were he wanted to go. How can that happen when you cannot use this unit "OUT OF THE BOX" but must register first with an account containing information in the box. Outdoorsman registered on the 15th of January, 2 days after the trip. could he have used his customer support rep magic want? who knows. 

  • JimmyITCS

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    Replies: 4

    13 July 2012, 03:36

    I too own a VIA 1500. Works great. My only complaint is the inability to get more POIs or update my speed cameras. A bug for sure, but web site side, not device side.
  • Harrisbradford

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    12 October 2012, 03:01

    Simply put I am extremely frustrated with this device and with the support. Redbone may not have had any issues other than putting down other posters but it sounds like since this is his first Tomtom he had no experience to back it up. I on the other hand was content on using my Tomtom XL until today (after 5 years of great service mind you) when it would not power up via the car charger.

     

    I took this as a sign and went and bought a new Tomtom VIA 1500 (after reading some reviews on Amazon).

     

    Now since I had backed up my old Tomtom like clock-work I thought it would be easy to import my old settings into this new device however my Tomtom Home software did not recognize it. I took this as a sign so I checked the booklet that came with it and installed a piece of software called MyTomtom. It found my account and allowed me to download a map update once I changed the device my account was "locked" to (I did not realize I could not own more than one Tomtom device).

     

    After 2 hours of downloading and installing the updates I looked for a way to import my favorites and found that they needed to be in a OV2 file extension. I checked my backup and found no files with that extension so I decided to call Tomtom and find out how to do it properly.

     

    When I called I was told that since I do not have direct access to the drive of the device I cannot import my favorites to this new device and my only option is to "manually"  add my favorites (kind of hard since most of them were current destination locations, you know what I mean). I was angry to say the least because frankly no section of the website stated that this was a issue and without waiting to speak to support would I have known.

     

    I was a loyal customer that loved my GPS and felt that it was one of the best investments I had ever made, now I feel betrayed that being proactive (doing backups as suggested by my first walkthrough) was not even necessary. Give me a Tomtom with the exact same options as my old one and frankly I will stay with it but this new GPS seems like a cost-saving, half-finished, toy.

  • dhn
    dhn

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    12 October 2012, 12:31

    Here is how to convert the favourites to a custom ov2 file. See below:


     


    http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=71517&highlight=

  • RevRusty

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    1 November 2012, 00:20

    As a newcomer trying to solve the same problem, I can't help but put in my opinion here. I also have a lot of software experience. It's been a year since this unit came out, and mine won't update, so the problem still exists. Just because you didn't have a problem does not mean that anyone else who reports a problem must be wrong. Probably 90% of the units do work right and you got one of them. Many of us did not. Also, suggesting that somehow you know what the software reps total situation is, is absurd. Windows XP in 2012? I work for a fortune 500 company that won't update yet because it has certain contracts that require security certification that hasn't been done on Windows 7 yet. Why is a support rep doing downloads? Like you know the support rep's job that well? 

     

    The fact is, a lot of people have trouble with the unit AND CUSTOMER SUPPORT CAN'T SEEM TO HELP! That is enough to convince me at least that the problem is not with the users, but with the company.

  • RevRusty

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    3 November 2012, 03:22

    And now the problem has been solved. TomTom provided me with a patch which I loaded and all worked perfectly after that, so their customer support seems to have worked. Most likely, early on in the product life of the via 1530/1535 they did not have a good handle on how to solve the problem and now they do. This is actually quite ordinary for any embedded and relatively complex software. Kudos to them for solving it.

  • b316

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    9 June 2013, 12:55

    i just went through similar issues with my gps "conveniently" not updating maps after a year - which happens to be the warrantly period. Spent 4 sessions of 1-2 hours on phone with tech support and couldnt fix it. Then gave me some cheap offer of 20% off a new unit.  Again what a convenient offer that the thing won't work after warrant is up. and 20% off their already overpriced units online is a joke when retailers already cheaper.  This is my 3rd and last tomtom. such garbage.

  • Zsolt

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    9 June 2013, 20:35

    Try some of these:

    - Try to disable your antivirus and firewall
    - Use Firefox (or Opera, or Google Chrome)
    - Make sure that your computer is not going into stand-by or similar.
    - Clear the cache before each update attempt. Also could do a soft reset before and after the update.
    - Make sure you have the latest Adobe Flash Player and Java installed.
    - Make sure you have all the latest updates and hotfixes/patches to your OS.
    - In case the device looks like hung during the update or the counter stopped, just leave it. It will be fine in a few minutes.
    - Check your network connections, make sure that the TT's network adapter is enabled
    - Try to uninstall and re-install the MyTomTom application
    - Try to use a USB port on the mainboard, rather than a USB hub (desktop PC)
    - Try to change the port to 5000 in MyTomTom's settings

    - In case it is not working with Firefox, try other browsers (Opera, Google Chrome)
    - Don't use any Flash Blocker (check Flash Blocker plug-in in browser)

    - Any further issue: Try it on another PC, try it with different USB lead...the shorter the better (below steps are Windows specific)
    - Whilst the device connected, remove the drivers from the Device Manager (Windows/Control Panel), DELETE the drivers
    - Remove the MyTomTom application and run CCLEANER (will remove your history, cookies, etc by default)

    - At the moment USB 3 looks like doesn't like TT devices
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/#
  • b316

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    10 June 2013, 00:09

    Went thru all of that over the 4 hours spent online with tech support. 3rd straight crap unit from tomtom and all I get is a 20% discount. What the heck is that...another $150 out of my pocket.
  • Core

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    16 June 2013, 08:34

    My tomtom VIA 1500 has been a nightmare since I purchased it new; it has unlimited maps.  I have had problems updating it since I got it, and it has lost my favorites 3 times, and completely ceased to function in the middle of a trip.  I ended up in a bad area with my wife and kids when we went on a road trip because the device was out of date because it WOULD NOT UPDATE..  Now I'm sitting here with Windows 8 and the **bleep** thing wont update, and customer support has been giving me the excuse after excuse.. They were supposed to send me information via e-mail, and nothing..  I would be happy if they would exchange it for a 5inch model that works; assuming anything they make works?  I would seriously advise TomTom to throw in the towel if they plan to continue selling junk, because I will never buy another TomTom product again. 

  • Zsolt

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    16 June 2013, 09:45

    Have you tried some of the tips I've posted above?
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/#
  • b316

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    16 June 2013, 13:37

    thanks for the tips but yes tech support walked me thru all those already

  • b316

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    16 June 2013, 13:48

    ditto that Core. The units are faulty...much like the company's tech support.  How can they not understand their own product! You're lucky bec i've gone through 3 units and all with own problems. Save yourself the aggravation and buy a competitor's products bec all tomtom will do is make you spend another$150 for a unit that will die after a year.  

     

    But they will feel proud and good about themselves bec they offer you 20% off another (crap) unit! Nice guys!

    whatever makes you feel good. a real company would REPLACE the unit at FULL cost

  • StevenS

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    20 April 2014, 21:38

    Very poor ability to access updates.  No ability to access the company at all.  I am at the point of simply tossing it into the trash and looking at another purveror. 

    Nothing i can say good about this system. 

     

  • dhn
    dhn

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    20 April 2014, 21:54

    Access the company how? By phone? Of course there is..........


     


    USUnited States


    866 486 6866


    Monday - Friday: 8:00 a.m. to 8:00 p.m. EST Saturday: 9:00 a.m. to 6:00 p.m. EST

  • Beza

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    31 October 2014, 18:29

    I haven't downloaded updates in a long time because I feel there isn't enough room in the memory and then it won't function anymore. Is this true?

  • Zsolt

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    31 October 2014, 18:32

    Put an 8GB memory card in.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/#

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