Tomtom Start20 does not connect in My Drive Connect


I bought a used Tomtom Start 20 and I wanted to update the maps via My Drive Connect. The item has been used on a different account and I wanted to transfer it on my account. I've connected my device to my laptop and I left it connected for about 4 hours and nothing happened. I've tried this 3 times now and the same result. I've restarted the app a few times but the result is the doesn't connect.

Does anyone have a solution for this problem? Is it a common problem?

Please help!

1 reply

Userlevel 7
Others seem to be having similar problems with MyDriveConnect but call support:

🇬🇧 United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.



    At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. If you're OK with this, you can continue using our sites. Allow Learn more or manage preferences

    Allow Cookie settings