Home

Question: TomTom server time out?


aace55 Author

You can see here how much reputation aace55 has received from other members.

Apprentice Traveler
Replies: 0

1 December 2011, 00:10

using new HP laptop vista OS wifi conncetion used many time for same thing updates Tom Tom becomes DumbDumb and times out time after time showing the following error:

ERROR: 2152398862/#http://download.tomtom.com/880/high-level-u-no-asr/USA_Canada_and_Mexico_P.zip?|||strCheck=aes:b%2FDKhTeFkjbSX034jN%2BQgdz%2BlI%2F4cGQGERQ1sci8gsse4sCP2TAoLJEwE%2BBHrTyr3vZ5v1GQnVzt%0Aw48HvFqblGp0kjiFdztOEsLZwsYSzxo%3D: Error from server: The connection to the TomTom server timed out.

The connection to the TomTom server timed out.

Error code: 2152398862 (NS_ERROR_NET_TIMEOUT)

URL: http://download.tomtom.com/880/high-level-u-no-asr/USA_Canada_and_Mexico_P.zip?|||strCheck=aes:b%2FDKhTeFkjbSX034jN%2BQgdz%2BlI%2F4cGQGERQ1sci8gsse4sCP2TAoLJEwE%2BBHrTyr3vZ5v1GQnVzt%0Aw48HvFqblGp0kjiFdztOEsLZwsYSzxo%3D

Additional information: info = [object]

info.method = [string] GET

info.resumeOffset = [number] 1288394726

info.resumeDownloadEnabled = [boolean] true

info.entityID = [string] %227982a452f846ba63d6987f812518350f:1321284497%22/1601703312/Tue, 08 Nov 2011 15:31:12 GMT

info.file = [string] C:UsershptestDocumentsTomTomHOMEDownloadcompletemapUSA__Canada___MexicoUSA_Canada_and_Mexico_P.zip

info.metaFile = [string] C:UsershptestDocumentsTomTomHOMEDownload empd02a24b2b7e5c3e251eb690be2c96328.tmp.meta

info.tempFile = [string] C:UsershptestDocumentsTomTomHOMEDownload empd02a24b2b7e5c3e251eb690be2c96328.tmp

 

Severity: 1105

Stack:

0. chrome://tthome/content/logic/netutil.js:77

            return new ServerError(message, status, uri, undefined, additionalInfo);

1. chrome://tthome/content/logic/netutil.js:112

                return NetUtil.exceptionForStatusCode(aStatus, aChannel.URI.spec, additionalInfo);

2. chrome://tthome/content/logic/downloader.js:363

                    exception = NetUtil.isRequestSuccess(this._channel, aStatus, this._getRequestInfo());

 

Time: Wed, 30 Nov 2011 22:35:54 GMT

  • Lupus1

    You can see here how much reputation Lupus1 has received from other members.

    Elite Voyager
    Replies: 3967

    1 December 2011, 12:42

    Hi,

     

    it may be a problem with Vista but it doesn't need to. Please check your antivirus and firewall software settings. TT Home needs full access to the internet.

     

    Another possibility is that the connection between your device and your computer broke during the download time. To avoid this make sure that neither your device nor your computer enters any kind of power saving modus during the download/installation process.

     

    The third possibility is that your wifi connection broke down in between if only for a short time. Therefore it is recommended to use a wired internet connection. But it should work with a wifi connection as well.

     

    The fourth possibility is that the TT server got offline in between. If that's the case it should work when trying again at a later time.

     

     

    Regards

    Lars.

  • SandyCs

    You can see here how much reputation SandyCs has received from other members.

    Neophyte Traveler
    Replies: 3

    4 September 2012, 21:18

    I am having a similar problem with trying to update maps.  

     

    I am using Windows XP.

     

    My computer is wired.

     

    Nothing, not anti-virus or otherwise is blocking the internet.  

     

    My computer is active, meaning I am not going into any power saving mode.

     

    I have purchased and installed maps previously.  These maps were installed without any problems.  

     

    I keep getting the error message:  The connection to the Tom Tom server timed out.  

     

    Since I can't seem to update the maps, I received an email message stating the update was available, what other options do you suggest?  Downloading late in the night?  Is there a better time to attempt the map update?  I will need the updates before tomorrow morning.  Time is of the essence.  

     

    Sandy

  • robcarberry

    You can see here how much reputation robcarberry has received from other members.

    Supreme Navigator
    Replies: 119

    4 September 2012, 22:12

    Try renaming your  mydocumentsTomTom folder to mydocumentsTomTomBU.  Don't delete it incase it makse no difference.  Then attemp to connect and down load again.  

  • SandyCs

    You can see here how much reputation SandyCs has received from other members.

    Neophyte Traveler
    Replies: 3

    4 September 2012, 22:24

    Thanks.  I will try that.  

  • SoccerSue

    You can see here how much reputation SoccerSue has received from other members.

    Apprentice Traveler
    Replies: 1

    29 September 2012, 17:49

    Hi, Did the suggestion to rename your my documents, work?  I am having the same trouble :-(

  • SandyCs

    You can see here how much reputation SandyCs has received from other members.

    Neophyte Traveler
    Replies: 3

    29 September 2012, 19:26

    What I found was that on the fourth try, it finally worked.  The update would advance so far and stall.  I have decided it is a problem with Tom Tom and their servers.  My advice, to keep trying to do the download.  What has started in the download, you won't lose.  Everytime you go back to attempt to download, the download will resume from the last attempt.  I know, it is frustrating.  

  • NoDeity

    You can see here how much reputation NoDeity has received from other members.

    Apprentice Traveler
    Replies: 2

    8 November 2013, 08:30

    Trying to update the "TomTom application for Car and Motor  Navigation" (about 35 mB) using TomTom Home on Windows 7, wired connection, no interference from firewall or antivirus.  It kept timing out after downloading only a few megabytes.  I had to try five or six times before it achieved a sufficiently stable connection and was able to keep going.

  • YamFazMan

    You can see here how much reputation YamFazMan has received from other members.

    Exalted Vanguard
    Replies: 5910
    Expert (Car navigation)

    Expert (Car navigation)

    8 November 2013, 10:36

    Hi


     


    Welcome to the site


     


    On your PC have you any Screen savers, Power savers  or Sleep options set ???


    Have the USB ports any Power savers set (On some laptops the USB ports shut down with the battery saving options)


     


    Have you enough space on the Hard Drive left to cache the download.


     


    ATB YFM  

  • NoDeity

    You can see here how much reputation NoDeity has received from other members.

    Apprentice Traveler
    Replies: 2

    8 November 2013, 11:05

    Screen saver turned off, all power saving options disabled, plenty of room on the drive.  I'm pretty sure that the problem is a flakey connection.  I did eventually get the task completed but I had to restart about a half dozen more times after my last post.  I don't generally have that kind of trouble downloading from other sites.

  • RichardTSpain

    You can see here how much reputation RichardTSpain has received from other members.

    Apprentice Traveler
    Replies: 2

    8 November 2013, 11:15

    I'm having the same problems, server timeouts, server errors, even error when I try to report the problem. TomTom sent out an email to all registered users overnight (European time) advertising QuickGPSFix, so I suspect the problems might be due to server overload. Probably be best to try again later.
  • RichardTSpain

    You can see here how much reputation RichardTSpain has received from other members.

    Apprentice Traveler
    Replies: 2

    8 November 2013, 11:25

    And of course, just a few minutes after posting this I have tried again and it has worked. Might be worth another try, but just once every 30 minutes so as not to contribute to the server overload!
  • Zsolt

    You can see here how much reputation Zsolt has received from other members.

    Replies: 23388
    Expert (Android App)

    Expert (Android App)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (RIDER)

    Expert (RIDER)

    Expert (Car navigation)

    Expert (Car navigation)

    9 November 2013, 06:37

    As they mentioned in the announcement on the support side, it might be due to a server overload. I suspect it is due to the e-mail they sent out telling people to update the QuickGPSfix and even the ones who would normally not bother to update or update once in a blue moon did connect :)
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • skgupta

    You can see here how much reputation skgupta has received from other members.

    Apprentice Traveler
    Replies: 1

    6 September 2014, 18:46

    Hi,

     

    I was facing the same issue but then I realized that my work VPN connection is on and the firewall is also on. So I disabled both and it worked for me...

Reply to this post

Uploading in progress:
0%
Browse
Add
If the URL is correct, a preview will appear here. It can take a few minutes for larger images to show.
  • :D
  • :?
  • :cool:
  • :S
  • :(
  • :@
  • :$
  • :8
  • :)
  • :P
  • ;)
View mobile version
Powered by Insided