Question

server crash today whyle update my device


Hi ,can someone help me recovering maps on my device start 50,whas lifetime maps and whyle doing update to device server crash-2-3 timmes and all maps dissapear,i did recovering boot on my device but still no maps,i cant enter reset mode,i try allot timmes.And mydrive conect says no new update for device.

7 replies

Userlevel 7
With MyDriveConnect running, right click on the small tomtom icon in the notification area of the computer next to the clock. you should see a link 'Settings'. Click it and then click on 'downloads'. Next, check the 'empty downloads folder'. Save settings.

Do a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

See if the map is again offered in the 'Content' section of MyDriveConnect (and your device connected).
thank you for your fast reply,i did all but no change even after few hours try still dont have maps back,in the start i saw on maps that whas corupted,and after update finnish all gone.life maps just dissapear,i got no maps.
Userlevel 7
Anything here?:

http://us.support.tomtom.com/app/answers/detail/a_id/16695/kw/no%20maps%20found
error,thys answer no longer available😅
now working that page but i did anything from forum and tutorials etc.
after all tutorials and reseting,recovering menu,still got no maps on my device start 50, whas europe map on it life time when update ,i get corupted map after update finished,i reset the device and restore, i reinstal again mydrive conect ,i get your device its up to date but no map on it,tomtom dissapointed me allot.
Userlevel 2
Badge
There were some issues on the TT server the last couple of days. Maybe that has something to do with your mishaps.

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