I have a TOM TOM 1005.
Everything was working fine. Did the normal updates as per usual - all fine.
Tonight I had an update request. I could see the usual GPS update speed fix but this time I saw Europe update map.
So I updated as normal. It took ages to download the map.
Now my device reports all updates are ok but when I switch my Tom Tom on instead of the usual map screen I now get:
Select Your Map (it lists Europe). When I select Europe it now gives the above error message - You cannot use this map on this device:Europe
When I select 'OK' it takes me back to 'Select Your Map'.
Best answer by Polar_Bear
Its amazing how things work out.
I had literally just finished typing my letter of complaint today when I received a phone call from TomTom HQ in The Netherlands. Colin introduced himself as a supervisor based at HQ. Without me saying a word he summed up in two sentences how I must be feeling right now. I thought finally! Someone has got it! Common sense has just said hello. He was adamant that its fixed today or a new unit will be despatched today. I was a bit lost for words. I said ok. He then said in 15 mins I would receive another phone call from a senior technician.
In 15 mins the phone rang again and it was Steve. He sounded American. He asked if he could take control of my desktop the main computer where I do all the updates. He talked me through what he was going to do in a laid back casual manner but I got the feeling this guy knew what he was talking about. Within 1 min he had control of my computer.
I attached the TomTom unit as usual and he immediately fired up MyTomTom. All along he was chatting to me on the phone. Initially nothing happened. He asked if he could put me on hold. After a short while he came back and asked me to disconnect the unit and verify the serial number on my unit.
Again a small hold and then he came back and said if I could reattach my unit. I reattached the unit. Then BINGO! The unit started talking to the server. All he said was it will work now. He wouldnt confirm what it was. But Im sure it revolved around the serial number on the unit and or the map assigned to the serial number.
Anyway, 30 mins of conversation today competently restored my confidence in TomTom. Now if only they could have done this 3 weeks ago!
The people I dealt with today were in a different league to my experience thus far. In fairness they admitted they were at fault and lessons would be learned.
Lets hope so.
Thank you again to everyone who made comment and input on this forum I really appreciate it.