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Solved: No maps found! After update!

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maps, tomtom, xl, refurbished, found, 350,

iichan Author

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Master Traveler
Replies: 3

16 April 2012, 21:49

I have a TomTom Via 1505 and yesterday when I tried  to use my tomtom, I noticed I had no gps signal all day so that evening I connected to my computer and it automatic started updating.  Then I noticed they had new map update so I started the update process.  It said keep your device connected and for about 25mins it was working, then all the sudden I saw the message something has gone wrong and to check my computer for more information.  When I click OK then it tells me I have no map.  I tried everything I can find to do, clean out the cache, reboot by holding down the power button until I hear the drums.  I tried different computers, tried different browsers Microsoft and firefox, nothing works!!! Its only been few months since I got the darn thing!! I'm not good with direction and I really really need it!!! Please someone help me fix this!!!

Marked as answer: Zsolt on 17 April 2012, 06:18

Which browser did you try with? Try to disable your antivirus and firewall whilst updating.

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114 comments

  • Zsolt

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    16 April 2012, 22:29

    Try this:

    Hold the on/off button until it reaches the info screen ( where info related to the device is displayed)

    After entering the info screen press the on/off button 3 times quickly, it should be 3 presses within one second)

    The device restarts and only shows a cogwheel, it just entered in the recovery mode

    wait for a moment - - wait until you see picture of a TomTom (red X) and a laptop - then switch off the Tomtom unit.

    Then reset the device, the device should start up normally"

    Wait 5 mins

    Then the UPDATE TIP in my signature.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • iichan Author

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    17 April 2012, 05:21

    tried it but it still says something went wrong and still no map :-(

     

  • Zsolt Answer

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    17 April 2012, 06:18

    Which browser did you try with? Try to disable your antivirus and firewall whilst updating.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • iichan Author

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    17 April 2012, 14:26

    tried it with windows.  I will again try it with my antivirus and firewall shut down.. crossing my fingers!!!

  • iichan Author

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    17 April 2012, 15:27

    It worked!! thank you!! 

     

     

    :catlol:

  • Zsolt

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    17 April 2012, 18:00

    Yay ;)
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • supradave

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    22 April 2012, 10:45

    i have a tomtom pro7150 did an update yesterday to fix gps prob and now says no maps found please help

  • Zsolt

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    22 April 2012, 11:38

    @supradave: Try this:

    - Hold the on/off button until it reaches the info screen ( where info related to the device is displayed)

    - After entering the info screen press the on/off button 3 times quickly, it should be 3 presses within one second)

    - The device restarts and only shows a cogwheel, it just entered in the recovery mode

    - wait for a moment - - wait until you see picture of a TomTom (red X) and a laptop - then switch off the Tomtom unit.

    - Then reset the device, the device should start up normally"

    - Wait 5 mins

    Then try this again:

    http://discussions.tomtom.com/t5/TomTom-GO-800-1000-2000-Via/SOLUTION-for-the-GPS-SIGNAL-issue/m-p/202399/message-uid/202399#U202399
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • supradave

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    22 April 2012, 12:23

    still no joy

    :smileyfrustrated:

     

  • Zsolt

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    22 April 2012, 13:05

    Which OS do you use? And which browser?
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • HIM
    HIM

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    22 April 2012, 13:35

    To my friend "across the Big Pond" I am having the same issue with my VIA.

    Was finally able to connect for my Lifetime Maps and it wanted to download about 5 gigs worth of maps (took about 13 hours) to a device that hold less than 1 gig. When I go to the end of the process I got the "there is a problem with your Tomtom contact Customer support" when I checked the VIA it said no maps found. I read your advice to traveller and am crossing my fingers that shutting down the firewall helps. 24 minutes to go.

    If I don't have any luck I may try using the dreaded IE browser. AS for the other advice with holding and pushing the button it just takes me to my main intro but 3 button taps didn't do anything here.

    Btw I am running Windows 7 with the SeaMonkey browser (Mozzilla open source) and a slow cable connection. Ithis is my 3rd Tomtom and I travel alot. LOVE IT!

    Jeff

  • Zsolt

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    22 April 2012, 13:44

    @HIM: To access the recovery, you have to press the ON button all the way until you get the diagnistic screen. Don't release it, whatever happens, just when you got the diagnostic screen.


     


    Try the Firefox. That should do the trick.

    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • HIM
    HIM

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    22 April 2012, 13:51

    Should that be done while I am plugged in the commputer?

  • Zsolt

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    22 April 2012, 13:53

    No, first have it disconnected. Connect, when the cog is on the screen.

    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • HIM
    HIM

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    22 April 2012, 14:20

    Waiting for it to finish the map update/install.

    I will let you know when it wraps in about 15 minutes.

    Thanks for the help. This is the first time I've really had any hassle with my Tomtom.

  • HIM
    HIM

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    22 April 2012, 14:34

    The VIA  still says no maps found. It go to about 9 miniutes left in the download then gave me the check your computer for message and it shows nothing but the needed up date for US/Canada maps. I'm going to try the IE browser and see if I get any different results.

    Major bummer.

    Jeff

  • Zsolt

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    22 April 2012, 14:54

    If it is IE9, you will have to put it in compatibility view mode. And don't forget to empty the cache, as it might want to upload a corrupted file.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • HIM
    HIM

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    22 April 2012, 15:06

    Nothing. I tried with the IE and multiple times with Firefox. It counts down to about 9 minutes then say contact support.

    I'm still getting the "No Maps Found" window on the VIA

    What a waste of your time and mine:robotsad:

  • Zsolt

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    22 April 2012, 15:23

    That is really odd. With the recovery method, Firefox, antivirus and firewall switched off, cache cleared, it should download it nicely. Unless the device is faulty.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • HIM
    HIM

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    22 April 2012, 15:38

    Yep I did all of the above I dropped a pretty thorough note to tech support, we will see if they get back to me in "two business days" :-)

    As for a faulty device it's under warranty so we will see my friend.

    Thank you for your dedication to helping me though.

    Have a great afternoon/evening!

    Jeff

  • supradave

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    22 April 2012, 18:52

    running safari on i mac

  • Zsolt

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    22 April 2012, 19:00

    @supradave: Try with Firefox on the Mac.

    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • godzilla

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    22 April 2012, 19:20

    Hi,

    I've had this problem with my tom tom one xl for ages now. Tried lots of things, nothin has worked. Ur solution went as far as the black screen with the system info, but the 3 presses of the on/off button just restarts into a screen which says, 'No maps found! Connect your device to TomTom HOME and check for updates. Install all updates listed. If the problem still occurs, visit www.tomtom.com/support and search for 'no maps found. Follow the instructions in the help topics.

     

    Useful help from tomtom there ay? pffft

  • Zsolt

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    22 April 2012, 20:14

    @godzilla: Your XL is a NAV2 device. It is a completely different kettle of fish. Try this:

    1. Save everything from the device, using Explorer (or Finder on Mac), include all the files (hidden as well).

    2. Then format the internal storage of your device.

    3. Go to TT HOME, Manage my "DEVICE", delete everything from the hard drive and try the update again.

    In case it is keep telling you there is no map, you will need to call customer services.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • godzilla

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    22 April 2012, 20:23

    **bleep** me u know everything. thanks man
    i'll try that, but erm...how do i format the internal storage? soz
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