Need to download one map only

  • Apprentice Traveler
  • 2 replies
Update has deleted the USA/Canada & Europe Maps on my SD card. I am travelling in the USA and so am now screwed! I cannot get download to choose only the USA/Canada map. It is trying to download 28 hours worth of maps! Trouble is I have to be out of this hotel in 3 hours and without the GPS I have no idea how to get to my next hotel! I would download the USA only map (I have frre lifetime world maps) but I cannot get it to do that.

4 replies

Userlevel 4
Badge +1

Try to do a soft reset, you will loose nothing, it is like rebooting your computer and reloads all the new files from an update.

A soft reset :- with your device charged for at least 2Hrs "OR" have the device plugged into a power supply; press and hold your on/off button until you hear a drum-roll sound (or the TomTom hands symbol appears) then release the on/off button. Make sure you are outside and have a clear view of the sky (satellites)

If that does not work contact Customer Services in the US to sort your download queue.

CS United States
Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
Saturday: 10:00 a.m. to 6:00 p.m EST
Tried this twice, connected to the PC and not. The first time I was only showing maps on the internal memory, NZ, Australia & Oceania - not much use in San Diego! The second time I could not get it to show me setting/maps at all. Pluged it in again and it has resumed the huge download, now 24.5 hours. I can find my way out of San Diego but somehow I have to find my next hotel in LA - not exactly a hamlet!
And the telephone number given connectys to Skytel, whaever that is, and asks for a PIN. When no pin is entered (obviously I do not have one) it just cuts you off.
Userlevel 4
Badge +1

Try 1 877-757-7137