Need to download one map only


  • Apprentice Traveler
  • 2 replies
Update has deleted the USA/Canada & Europe Maps on my SD card. I am travelling in the USA and so am now screwed! I cannot get download to choose only the USA/Canada map. It is trying to download 28 hours worth of maps! Trouble is I have to be out of this hotel in 3 hours and without the GPS I have no idea how to get to my next hotel! I would download the USA only map (I have frre lifetime world maps) but I cannot get it to do that.

4 replies

Userlevel 7
@minizv

Try to do a soft reset, you will loose nothing, it is like rebooting your computer and reloads all the new files from an update.

A soft reset :- with your device charged for at least 2Hrs "OR" have the device plugged into a power supply; press and hold your on/off button until you hear a drum-roll sound (or the TomTom hands symbol appears) then release the on/off button. Make sure you are outside and have a clear view of the sky (satellites)

If that does not work contact Customer Services in the US to sort your download queue.

CS United States
877-757-7137
Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
Saturday: 10:00 a.m. to 6:00 p.m EST
Tried this twice, connected to the PC and not. The first time I was only showing maps on the internal memory, NZ, Australia & Oceania - not much use in San Diego! The second time I could not get it to show me setting/maps at all. Pluged it in again and it has resumed the huge download, now 24.5 hours. I can find my way out of San Diego but somehow I have to find my next hotel in LA - not exactly a hamlet!
And the telephone number given connectys to Skytel, whaever that is, and asks for a PIN. When no pin is entered (obviously I do not have one) it just cuts you off.
Userlevel 7
@minizv

Try 1 877-757-7137

Reply

    Cookies

    At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. If you're OK with this, you can continue using our sites. Allow Learn more or manage preferences

    Allow