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Question: Need help with TomTom N14644


beaderpro Author

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Neophyte Traveler
Replies: 2

31 July 2012, 05:40

HI all,

I purchased this TomTom 3 years ago for my husband and when I went to charge it today it kept telling me there were no maps found. 

I honestly don't remember if there was a software disk with it when I bought it.  But I have tried installing TomTo Home 2 and I am still getting nowhere.  Is there anything I can do to fox this as I cannot afford to buy a new one at this time.  Any help anyone can give me would be greatly appreciated.

Thanks

Lisa Charron

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 13727
    Expert (Car navigation)

    Expert (Car navigation)

    31 July 2012, 12:39

    That isn't a model. Provide the first 2 characters of your serial number in this link:


     


    http://us.support.tomtom.com/app/answers/detail/a_id/9521/kw/what%20device%20do%20i%20have

  • beaderpro Author

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    Neophyte Traveler
    Replies: 2

    31 July 2012, 15:38

    Ok, it looks like its an XL 350 as the first two letters are GK.  Thanks for your help.

    Lisa

  • watchman38

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    Apprentice Traveler
    Replies: 1

    16 September 2012, 22:08

  • delcid

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    Apprentice Traveler
    Replies: 1

    5 December 2012, 11:36

    HI all,

    I purchased this TomTom 3 years ago for my husband and when I went to charge it today it kept telling me there were no maps found.

    I honestly don't remember if there was a software disk with it when I bought it. But I have tried installing TomTo Home 2 and I am still getting nowhere. Is there anything I can do to fox this as I cannot afford to buy a new one at this time. Any help anyone can give me would be greatly appreciated.

    Thanks

  • pamdal

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    Apprentice Traveler
    Replies: 2

    31 January 2013, 04:34

    I see a lot of questions for TomTom One N14644 -MADE IN CHINA. But I'm not seeing answers. Please help. I have same problems as seen here.

  • beaderpro Author

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    Neophyte Traveler
    Replies: 2

    31 January 2013, 05:46

    I haven't gotten a response in this forum that was helpful at all.  Not sure what to do!  I guess this TomTom was a waste of money and time.  Have any siggestions?

  • pamdal

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    Apprentice Traveler
    Replies: 2

    31 January 2013, 06:23

    Same here. Just bought a Garmin!
  • Zsolt

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    Replies: 23447
    Expert (Android App)

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    Expert (Car navigation)

    Expert (Car navigation)

    31 January 2013, 11:10

    1. Save everything from the device, using Explorer (or Finder on Mac), include all the files (hidden as well). It is also known as a manual backup: http://uk.support.tomtom.com/app/answers/detail/a_id/13354/

    2. Then format the internal storage (or memory card, depending which one you use) of your device. Use the COMPLETE format, not the quick. http://uk.support.tomtom.com/app/answers/detail/a_id/12412/

    3. Go to TT HOME, Manage my "DEVICE", delete everything from the hard drive and try the update again (in the new TomTom HOME app it is on the second page). At this point you might have to disconnect the device a few times and switch it ON/OFF to enable it to setup some important stuff.

    4. Copy your voices and post codes back to the device (also the maps if that didn't download either).
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***

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