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purchased lifetime maps,

Roystonvasey Author

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Master Traveler
Replies: 3

19 May 2011, 01:54

I have a new TomTom device how can I move a map i purchased from the old device to the new one?

Marked as answer: dhn on 19 May 2011, 13:44

That's what I'm saying.........sadly.

 

But, if you get a compassionate CS rep at support, you may them to add the map to your account.

 

Number is: 

0800 450 973

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  • dhn
    dhn

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    Expert (Car navigation)

    Expert (Car navigation)

    19 May 2011, 02:50

    Sorry, you can't. Maps are locked to the device they are first installed upon.

  • Roystonvasey Author

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    19 May 2011, 03:51

    Fantastic quick responce.

    So I buy a TomTom with US map. I then buy a Australian map, put it onan SD card and swap back and forth between internal US and external Australian system.

    My TomTom dies!

    So I buy a buy one (XL One) again US map installed but this one doesnt have a SD card slot.

    Are you saying I cant use my Australian map tha tI paid for, and isnt on any working TomTom?

     

    Cheers Mike.

  • dhn
    dhn Answer

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    Expert (Car navigation)

    Expert (Car navigation)

    19 May 2011, 13:44

    That's what I'm saying.........sadly.

     

    But, if you get a compassionate CS rep at support, you may them to add the map to your account.

     

    Number is: 

    0800 450 973

  • wtastle

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    Neophyte Traveler
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    18 September 2011, 12:28

    I purchased lifetime maps for my GO910.  It is now broken and I am purchasing a Go2535 TM WTE.  Do I understand you to say that my lifetime map purchase was a waste of money?  If so, how is this policy "customer centric?"  This is a serious question because if one is locked forever to a single device and cannot move maps with new purchases, what is my motivation for purhasing a TomTom?

  • dhn
    dhn

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    Expert (Car navigation)

    Expert (Car navigation)

    18 September 2011, 15:45

    Lifetime maps are for the USA_Canada map on the unit, not for the Europe map on the unit.

  • wtastle

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    18 September 2011, 21:43

    You say "on the unit" and it sounds like only one single unit, not replacement units that may follow the initial unit.  This is a critical distinction so you need to be exact in your statement.  Are lifetime US maps good only for the unit for which it was originally purchased or for all future units?

  • dhn
    dhn

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    Expert (Car navigation)

    Expert (Car navigation)

    18 September 2011, 23:52

    Well Professor, "the" defines a SPECIFIC object.

     

    So, "The unit" means ONLY the unit that you got the map updates for. Or, putting it another way, map updates are NOT transferable to another unit.

     

    Better ?? :smileywink:

  • ChristopherG5

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    Replies: 1

    15 June 2013, 09:43

    What a buncha crock. I paid for it. I should get to do what I want with it. Via: Moving it from TomTom to TomTom if my little heart so desires. Robery.

  • Zsolt

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    Replies: 24229
    Expert (Android App)

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    Expert (Car navigation)

    15 June 2013, 22:00

    What are you talking about? And this topic also two years old.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***

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