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Question: Map updates take too long to install

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Don23456 Author

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21 September 2012, 18:01

I traied to update my maps and I have cable internet service from Cox. It still took 20 minutes to download, and then when it went to install, it took over 40 minutes to install onto the device. Why does it take so long to do an update???

 

27 comments

  • Zsolt

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    22 September 2012, 01:01

    Depending on which device and maps you have, it can be even over 3GB to download/copy.


     


    Edit: With a WTE it can be even ways over 8GB.

    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • Pa_User

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    23 September 2012, 03:09

    Having been a very faithful TomTom user up to this point (Go 730 with TomTom Home for several years) I can say that I do like my Live 1535. However, you people at TomTom need to seriously redo the update system used now because to say the least IT SUCKS.  I have never had so much trouble trying to update a device as I have with this device. Please bring your products back up to the old TomTom standard or you will be loosing even more customers. And no, it's not settings used here as everything else on my system is working just fine. One moment it says there's updates, starts to update then says there aren't any updates. Your level of service has drastically dropped.
  • DeanB

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    18 October 2012, 02:30

    I just update my map ok BUT 70 minutes! I am on high speed with loads of band width.
  • Zsolt

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    18 October 2012, 02:55

    Part of that time is actually to transfer the map through USB. On 1.1 it takes ages, on 2.0 still some time but not that bad. On 3.0 it would be much faster, but I doubt any actual TT device supports native 3.0.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • jimthehammer

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    11 November 2012, 20:31

    OVER 4.5 hrs and counting for this stupid update to complete whats up with that! Im ready to toss this TomTom and get a Garmin Nuvi.

  • Zsolt

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    11 November 2012, 20:58

    Like that would copy a few GBs quicker....
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • ledborough

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    14 November 2012, 08:10

    Fully concur.  Over 45 minutes for a map update is not acceptable at all.  Especially when the update happens when one is trying to get away on a journey!

     

  • Zsolt

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    14 November 2012, 08:17

    Obviously you don't do an update 10 minutes before you leave...
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • Usually_Patient

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    16 November 2012, 22:28

    I'm only a recent user of TomTom and am very satified even after finding the thing worked great till I did my first update.  The next day I found it would not respond to my finger presses but after reading the instruction given on TomToms website after getting to my destination using a traditional method of navigation, I found out how to reset and I was on my way again.

     

    The only annoying thing is how long it takes to download the most minimal of update, I have a 20Mb connection but it might as well be 56K, one can forget about using TomTom for at least 3 to 4 hours, its a joke, so much so that I've virtually given up except for the times when going out overnight and leaving the thing to its own resorces.  Why so slow?

  • Zsolt

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    17 November 2012, 01:07

    I had the 2.9GB v900 map downloaded AND installed today within 1.5 hours. Nothing wrong with that... And I "only" have an 8Mb ADSL2+
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • Usually_Patient

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    18 November 2012, 03:09

    Thank you for your useful reply which I'm sure will be of great benefit to TomTom users.

  • StomStom

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    18 November 2012, 09:51

    This may be useful:


     


    http://uk.support.tomtom.com/app/answers/detail/a_id/3611/kw/download%20time


     


    ps A map download is not an update: it is a new (updated) map.


     


    pps You don't need to keep the device connected during download.

  • Geniocoeden

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    11 January 2013, 01:41

    The download/install times are a major turn off...  They are completely ridiculous.  And, for those of us that paid for maps and updates, that's completely unacceptable and needs to be fixed.  This is why Garmin is the predominent GPS provider...  This system is stupid.  I was looking for an alternative to Garmin because my Garmin completely shut down in mid-travel....  So this time I got a TomTom, some of the maps are a little off, not by a lot but enough to get lost in an unfamiliar area, and then to add insult to injury, the downloads/installs take literally hours, half-days in some cases.  I will not recommend this product if a solution is not worked out for this.

    And Zsoh, before you reply with your butthurt fanboy absurdity, just know that I don't care what you think or what your experience has been, because all that matters is what my experience has been and what I think of the product.  TomTom knows that unhappy customers are a detriment to future sales, I was going to buy a celebrity voice pack but I have changed my mind because I don't have a month to waste on downloading and installing it, which means LOST REVENUE!  So I really don't give a flying hoot what pro-TomTom comment you're going to make.  If you are not on their payroll, then your defense for it is just pathetic and bizarre (and out of alignment with similar complaints from others on this thread).

  • Zsolt

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    11 January 2013, 01:50

    First of all, it is Zsolt, second: you don't have to be personal. Won't achieve anything. How long it takes to download depends on MANY things. If it takes long for you, that doesn't mean it will take long for everybody. Whatever you recommend or not to others it is absolutely down to you, but at least don't say b.llocks. Why would Garmin download 3GB worth of map much quicker than TT, the USB standard is the same for all the devices, takes the same time to transfer from PC to device.

    Today just happened I had to download a full EU map for a m8. 2.9GB map, 50 minutes. It is 59MB/minute or just under 1MB/second. It matches exactly my ISP's top speed. So in your theory, TomTom is crap, because my ISP can't provide more bandwidth on my line. Pretty sure the financial downturn was caused by TomTom as well, let alone global warming.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • Geniocoeden

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    11 January 2013, 02:06

    Ha, exactly my point Zsolt...  You were very predictable and as usual, a fanboy.  Your response was pretty much a given.  What I actually said was the "download/installation" was slow and it is.  I have FiOS Quantum, you may know what that is, look it up, it's 300Mbps down, I doubt you or most people have that on this forum, or the world for that matter...  Just because you can pipe it doesn't mean the unit can take it AND once it gets it, it takes forever to install/process it.  So, your response was predictable and WRONG. Your response about the financial downturn and global warming are precisely what make you a fanboy, as it's a typical pretentious defense from a raging fanboy such as yourself.  Google "TomTom slow download" and then you'll see exactly why your comments are typical fanboy absurdity.  I don't mean any personal attack on you per se, simply pointing out that people have a valid concern/complaint and you have in every case on this thread attempted to minimize or disprove it with ZERO success considering we're all STILL having that experience, doesn't matter what you think, doesn't matter what fanboy assessment you apply, it's quite simply the experiences we are having...  You look ridiculous when you try to contradict them.

  • Bayerisch

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    11 January 2013, 02:12

    I just wish that there is an option, that you can cancel the update. So that you can go back, and just select one update at a time. I made the mistake and had all the updates checked when I plugged in the new 2535, all updates including map updates (new maps) selected. After I tried again, thinking I could leave the new maps out from the updates and do these at a different time, it did not work, it started with the 6 hours update/download again.

  • Zsolt

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    11 January 2013, 02:24

    I don't strive for any rate of success. Facts are facts. Would you mind to elaborate then why your 300Mbps connection can't download relatively quickly, and why my 8Mbps connection is "quick enough"? What is an acceptable download time for you for 3GB?

    As the other matter, if you didn't pick on me personally in your post, I wouldn't even give a toss. I stated my experience earlier, according to my broadband speed TT could provide the maximum possible speed (on my line). Shall I call them tomorrow to complain about "slow" downloads? Others with fibre optic connection around said they've downloaded 3GB maps in 10-12 minutes. So honestly, what is an acceptable speed to your standards for this size? And also what is Garmin's speed according to your experience?

    What is being predictable and what is not is another question. You attack my person (because you did), I responded with facts, which obviously contradicts to your wish or personal experience, and we are going into catch 22.

    State the download and transfer times that a TT device and TT as provider should guarantee you. State the numbers with regards to Garmin as well. No mambo-jambo, no what you think it might be.

    You are as much of a Garmin fan boy as I am a TT (which I am not, but you said so). For my purposes TT serves best. That doesn't make one a fan boy, just to own one. I am an Aston Martin fan, yet don't have one. But if you'll ask about it, I will praise it over my Skoda.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • Zsolt

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    11 January 2013, 02:28

    @Bayerisch: As per them, you should be able to disconnect the device, however I don't want to encourage it, as it might delete your map (shouldn't, but there was a time when it happened). I think there is a download queue. Customer services could remove items from the queue, but don't think it is worth the effort to call them just because of this. It would be better if they went back to the old way, when you didn't have to connect to see what is available for download.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • Geniocoeden

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    11 January 2013, 02:37

    Zsolt, I indeed called you out thus "starting it" but in my defense, it was only because you had replied to every single similar complaint with some kind of contradiction that is irrelevant to a person's experience, it wasn't their or my OPINION, Zsolt, it was a stated fact, the download AND INSTALL takes literally hours.  I am downloading at close to 300Mbps (not spot on but close enough to not matter).  The download still took long.  I can download movies, torents, etc. at lightning speed...  So, like you said, catch 22, because you insist it's fast, I insist it's not.  My ISP didn;t single out TomTom.  I call you a fanboy because honestly, you really really are.  Why would you tell people that there is not a problem or that their reason for complain is invalid when they are having a problem and their complaint is therefore indeed valid?  That's what you have been doing...  Go back and check, I'll wait...  That's why I anticipated your typical response, Zsolt, and guess what my friend, YOU DELIVERED!  Why?  Because you are indeed a fanboy.  Now, as for Garmin, and me being a fanboy of them, uhhh no, I specifically said I was looking for an alternative because my Garmin BROKE!  And, while I didn't clock my download times for my Garmin, as I saw no need since it was quick, I can promise you this, it wasn't HOURS it was an hour at most...  So, not sure what you want me to say about that.  Also, my TomTom is off by blocks in some cases...  I guess that's not a problem either?  Or maybe that's something I'm doing wrong?  Ultimately, Zsolt, the experience has not been a good one.  Whether it's the download speed (as in the TT unit's ability to handle the pipe not what's provided by my ISP) or it's the install or processing of the data, no matter what you say, it takes hours....  A lot of people reporting five to eight hours...  That's ridiculous.  Again, I don;t know how long my Garmin took, but I can promise you beyond the shadow of any doubt that it did not take between five and eight hours.  What country are you in?  America is a huge country, maybe that has something to do with our difference in experience, either way, you minimizing people's complaints with half truths and bold assumptions is absurd and fanboyish...  Take that how you want.  I'm really done having the conversation, I think I've more than made my point.  Enjoy your Skoda.

  • Zsolt

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    11 January 2013, 03:22

    Half truth and bold assumption... Interesting. So the only truth is the negative opinion.

    You are right saying 5-8 hours are ridiculous, but what would be the reason behind? Other than the download speed and the USB speed, what else would cause it? If you connect it to USB 1.1, surely it will take ages, if you try to update an ancient device which has only USB 1.1, surely it will take ages, if you download torrents and you are on Skype whilst downloading a map, surely it takes ages. But would it not be the same with anything else? It doesn't even have to be a satnav.

    Did I ever tell someone that they speak half truth because it took them whatever time? Not. That is their experience, but without knowing the details, it is a bit harsh to judge in general, and praising others' product. If you have a look at other forums, you can find good and bad about everything? Or just look at Amazon. The same product has 1 and 5 stars review as well. I am downloading maps for multiple devices (TT, Garmin, iGO, Nokia), but wouldn't be able to tell them apart. It is all the same. There are lower spec devices for peanuts and higher spec devices for good money. Cheap dial-up Internet or slow satellite Internet in remote areas, mobile broadband dongles, ADSL, fibre optic, name it. Different spec PCs: old ones with USB 1.1 with an expensive device and new ones with USB 2 (don't want to mention the 3), bit cheap and/or old satnav. You can't just specify that one brand in particular downloads and installs slow.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • Geniocoeden

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    11 January 2013, 04:05

    Zsolt, I have USB2 so I see no reason why my download is so slow...  And, perhps it's not the download speed, you seem to be a bit fixated on that as if that's the only charge...  I'm saying it could be how quickly the device processes the received data.  I agree with you that you cannot assume everybody is using equipment conducive to an efficient download, but take me for example, there is literally no reason why mine should take that long...  I assume a lot of people are comparing this to other products and downloads they've done.  I don't think you give people enough credit.  You see to be a bit condescending as if people did not already check these things.  Of course I did, I'm not paying a fortune for my download speed, which you have to admit is at the upper-most tier of residential internet service, only to sit through a grueling download/install process. That being said, let's say the download goes smoothly, my TT sits at the "install" stage for an inordinate amount of time also...  You can't even factor ISP, Satnav, or USB into that...  What's your answer for that?  There's nothing wrong with being a fanboy, I mean that seriously, that's fine, my point to you is you seem to search why the issue isn't TomTom when far too many people are experiencing the same thing.  You jump straight to their equipment and ISP and I think that's a bold assumption on YOUR part.  Again, where in the world are you?  My map packs are for the U.S., Canada, and Mexico...  It's likely a huge file, maybe that's the difference?  I don't know.  What I can tell you is if I perceive 15 minutes to be too long, well, as a consumer, that's my opinion and I can implore a company to do a better job or lose my business.  I feel like you think you get to decide that and make the determination on whether people's complaints are justified or valid, and that's why I make fun of you for being a fanboy...  When you are so blinded by your fandom that you cannot fathom a problem somebody else might have with the product you love so dearly.  That's when it goes from healthy fan to crazed.  Also, in a Community Forum, when peoplle like you come on and contradict what anybody may think or feel, you ruin the forum for free thinking, free speech, and free expression of opinions because you in essence become a bully, that's why I called you out in my initial post because I was expecting you to come and tell me what was wrong with me or my equipment/ISP just like you did to everybody else. Still thik you're not a fanboy?  Well, that's a matter of opinion, I'll leave that for others to decide.  I just want to say that my posts don't require the following disclaimer that can be seen macro'd at the bottom of each of your posts, "I am NOT a TomTom employee, just a user like others."  Have a good one fanboy, it doesn't matter to me what you think, I think anybody can read through these and see exactly what I'm saying.  I'm done here, this was useless.  I had hoped that the company monitoring the boards would see the complaints and TomTom could use those complaints to focus on fixing them or finding ways to streamiline the download/install process.  I didn't realize there would just be a fanboy running spin.  So, I'm done, I give you the final thought and the last word, because it doesn't matter and it is likely predictable.  Take care.

  • Zsolt

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    11 January 2013, 08:24

    Right. Let's rule out the download speed and transfer speed. I have never seen any of the TT devices sitting for ages on processing the data. Yesterday I updated an old TT One v4, downloads and transfer were done in a timely manner, and a few seconds (not more than half a minute) later the device finished. Then updated a TT GO 820, same story, download, transfer done as it should be, around 15 seconds later the device restarted and it was done.

    The "disclaimer' is there because of people like you. Someone says anything positive, your first reaction is that the person is an employee. Put the "disclaimer" on, then you are still an employee but you lie, or you are a "blind fanboy" as you say.

    You don't even have to ask where I am from, it is written here, UK. But that is nothing to do with the location again. Told you that in my examples I download EU map, 3GB. The NA map is similar to it. And I am not talking about an experience of one download, but hundreds of downloads in the past year.

    Also about bullying...you call out by name and I am bully. That's gross :)

    Don't even want to comment on the rest. Pointless as you say.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • Giangi

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    11 January 2013, 09:40

    Just a side note (that I think I have suggested somewhere else) is that TT should support "resumable downloads" so at least one can, for any reason, stop a download and be able to resume it later!

    Right now if, for any reason, a map download is being interrupted it must be restarted from scratch! :smileyfrustrated:

     

    This is the worst forum implementation I have ever seen...
  • Zsolt

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    11 January 2013, 10:24

    That is a really good one. I think mentioned in the same topic that it could be like a torrent or similar. The latest TomTom HOME downloads packets, not a single file anymore. That would make a lot of sense with regards to MyTomTom as well.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • jeiderdamm

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    11 January 2013, 20:56

    In fact, you can do it. When you start to download a new map, fix or updates they are first saved in the cache folder (I'm using MyTomTom). If you go there you'll see a "cache-status.xml" file and some "content#" and "response#" files regarding to your downloads. If you open that cache-status.xml with notepad you'll see some some index numbers followed by some url adresses. You can use these adresses to download the updates on any download managers and save it back on the cache folder while the TomTom app is closed. Then you must rename it according to that index number, like this:


        http://download.tomtom.com/sweet/navcore/00000000-0074-0012-0550-011244102063_system-update.ttpkg" percentage="0" contentLength="63848714" cacheLength="5539" statusCode="206" timestamp="1357932813" md5checked="false" computedMd5Hex="">
            device_serial_number
       

     

    As this file is the index 1, you should rename it to "content1". There should be one already, because you started the download using the TomTom app, so delete it before trying to rename the other file. As for the "response#" files, you don't have to touch them.

     

    It's boring, for sure, but when you don't have a native solution you must improvise :)

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