Map problem


Sorry, my english is not the best 🙂 We are working whit company cars. We bought 2 italian Renault Megane. I bought Central and eastern europe maps for them ( both have only italy ). I can install them, but both says u cant use this map whit an error code....any idea what to do now? I tried to format the cards etc and still the same problem.


4 replies

Userlevel 7
Call support to help:

🇭🇺 Magyarország (Hungary)
0036 177 792 27
hétfő-péntek: 09:00-17:00

They cant help me, becouse they dont speak Hungarian.
Userlevel 7
Badge +3
Hi NagyZoli

At the moment I find only one device linked to your account, serial number ending 283 -( IB3xxxJxx283)

The map you ordered(Eastern Europe) is active so should be available for download.

Could you try removing the existing map and download a fresh copy using TomTom HOME.....

To check the subscription status on the other device, just PM me the serial number...




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