Question

Issues with Map update on Go Live 820 Navigation Device


Hello
I have a GO LIVE 820 Car GPS. I have bought a map update a few days ago. I have no problems with uploading the updates to my PC, but when I want to transfer the updates to my GPS device, it says “Updating device” and “waiting on your device” or “preparing” – this goes on for a whole night or 6-7 hours and nothing happens. I have tried to restart the procedure several times, but with no luck.
Can someone please help?

Furthermore I am not able to find any contact-information to the tomtom costumer support on the webpage – phone number or e-mail ? – Preferable support in Danish, but in English is also alright; Can someone please help?

Have a nice day.

2 replies

Userlevel 7
@Viking52

Firstly see link in banner at the top of this thread https://en.discussions.tomtom.com/mydrive-connect-474/problems-with-mydrive-connect-and-accessing-tomtom-services-on-the-device-1041706

To contact Customer Services

Is now Chat only
Chattimerne er angivet nedenfor.
Mandag - Onsdag: 10:00 Formiddag - 01:00 Eftermiddag, 02:00 Eftermiddag - 05:00 Eftermiddag CEST
Torsdag: 11:45 Formiddag - 01:00 Eftermiddag, 02:00 Eftermiddag - 05:00 Eftermiddag CEST
Fredag: 10:00 Formiddag - 01:00 Eftermiddag, 02:00 Eftermiddag - 05:00 Eftermiddag CEST
Lørdag - Søndag: Lukket
Thx
I wil try the "chat-thing"...........although it is in the middle of normal peoples
working hours☹

Thanks for the help - have a nice day.

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