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Question: How to stop a map download


Contrail_25 Author

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Master Traveler
Replies: 3

29 February 2012, 17:44

When I got my device I purchased, downloaded (took 8 hours), and installed the Western Europe map.

 

Now every time I connect my tomtom via, it starts to download the US/NA map. I don't need it.

 

I've cleared my internet cache, the MyTomTom cache, uninstalled & reinstalled MyTomTom, and it keeps down loading.

 

Is there any way to stop this? Or am I just going to have to suffer through a 7+ hour download of the map and then another 7+ hour download of the western Europe map?

 

 

 

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 13736
    Expert (Car navigation)

    Expert (Car navigation)

    29 February 2012, 18:38

    When you get to 'Get New Items' screen, can't you uncheck the map you don't want?

  • Contrail_25 Author

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    Master Traveler
    Replies: 3

    29 February 2012, 18:48

    No it's just continously downloading.

     

    That screen only shows the Western Europe map (the one currently installed on my device) available for download. If I check that and try to download it, I get the "Please wait until your download has finished" message.

     

  • Contrail_25 Author

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    Master Traveler
    Replies: 3

    29 February 2012, 18:56

    Maybe it's something to do with the lifetime map update service? I have that for the USA/Canada/Mexico map....which is the one downloading.

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 13736
    Expert (Car navigation)

    Expert (Car navigation)

    29 February 2012, 18:57

    You'll need to call CS at 866-486-6866 and ask for a supervisor or 2nd level support to kill the job on your account. I doubt the 1st level knows how to do it.

  • Benp

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    Apprentice Traveler
    Replies: 1

    28 September 2013, 05:39

    Why can't TomTom just put  cancel button in. I accidentally checked the europe map as well as the Australia map i want and now have to download 3GB of unwanted data via my internet connection. Is TomTom going to pay for the extra data that they're making me use????

  • thezerocool

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    Master Traveler
    Replies: 3

    31 October 2013, 11:51

    Agreed, a button to stop would be really useful for the customer.  No good having it just at head office.

     

    I have linked up my phone to my pc to do a update on a application only whilst I'm out on the road, I let it do all update which I now realise includes a map when I wont be able to update the map due to time and data restrictions.  A lack of a cancel button means I cant even do the software update until the que clears.   Raaaaaaaa!

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