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Question: Extremely Slow Map Update


JustinRP37 Author

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Neophyte Traveler
Replies: 2

9 June 2011, 19:24

I have a TomTom XL and have map updates.  I routinely do the map updates.  Typically they take one to three days.  I run Mac OS x 10.6.7, but no longer use this for the TomTom as Home does not work with this OS.  I use Windows 7 64 Bit for updating my TomTom now.  However, when I perform the update, it never gets through before an error occurs during the install.  Normally I just manually install the map using Windows Explorer, but now even this is taking forever.  Does anyone have any suggestions?  There are tons of message boards about this with no solutions and the CS rep said just buy a new TomTom.  I have to say if I do have to buy a new GPS it will be a Garmin as my parents nuvi takes about 25 minutes to update and is 3 years old.  Any help on this issue would be greatly appreciated.

171 comments

  • JustinRP37 Author

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    Neophyte Traveler
    Replies: 2

    9 June 2011, 19:27

    It appears that the USB is only writing sporadically to the TomTom and I have no idea why.

  • Ian_home

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    Apprentice Traveler
    Replies: 1

    18 July 2011, 13:04

    I have just experienced the same problem.

    I have a new windows 7 64 bit ultrafast machine with high speed cable..... map update still has 4 hours to go !!!  grrrrrr


     

  • Jackhals

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    Apprentice Traveler
    Replies: 1

    19 July 2011, 00:57

    I'll experienced the same with a new Via120 Europe(first on XP, then on W7). It takes more than 7 hours to get the update and new maps!  it is still running. In the same time I'll download a lot more gigabytes. Why is this update slow?,:smileysad:

  • marc64990

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    Apprentice Traveler
    Replies: 2

    19 July 2011, 15:36

    I have currently the same problem : purchased ont Tomtom site the update of my Europe South map + suscribed 1 year (+ bonus 6 m) updates for approx 60 euro. Started to download yesterday evening : the more the download progressed, the more the "time remaining" indication went up. At one moment, it showed... 6458 hours !! Interrupted during the night, restarted this morning at 08.30 am (showing a time remaining forecast of more than 7 hours) and after 6.30 hours download, the time remaining is still of ... 5.15 hours (if not disconnected). Meanwhile, 60 euros have been already "uploaded" from my account. I have read all the posts regarding this topic and I do not understand why and how a company like Tomtom does not bring any answer and/or solution to this...

  • JustinRP37 Author

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    Neophyte Traveler
    Replies: 2

    19 July 2011, 16:19

    I called tech support awhile back and they said it was most likely a hardware error, even though I said it was all over the forum pages that this is a problem.  The technical support lady said that mine was two years old and probably ready for replacement.  I said to spend that much money every few years is ridiculous.  I was able to update the map by manually moving each file from the computer to the TomTom one at a time, tedious I know, but it does work.  You must be sure to copy the activation files as well, one at a time.  Good luck!  I now just tend to use my smartphone for any GPS needs.

  • mekvuk

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    Apprentice Traveler
    Replies: 1

    20 July 2011, 19:40

    I'm having the same problems - it's definitely an I/O error - tomtom Home keeps dieing and even windows explorer is failing to copy them on. I've just spent £65 ish on map updates and now my TomTom's a brick as I can't even put the old map files back.
  • pboynton

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    Apprentice Traveler
    Replies: 2

    23 August 2011, 16:10

    Are you updating to an SD card or to the built-in memory? I have found it takes much longer to update to the memory card that I installed so that I could save more features on my One XLS.  But I have no solution. I have a fiber optic broadband connection and run Windows 7 64 bit on a fast machine. I've learned to do it overnight.

  • ooo_man_max

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    Apprentice Traveler
    Replies: 1

    8 September 2011, 22:21

    I have the same problem with my XL 310. It takes >12 hours to copy to internal memory after downloading the update. I have tried both a Vista and a Windows 7 x64 machine. No help from TomTom yet.

  • pboynton

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    Apprentice Traveler
    Replies: 2

    9 September 2011, 00:11

    The real question is why doesn't TOMTOM monitgor these forums and chime in with a response!

  • Shan

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    Apprentice Traveler
    Replies: 1

    11 September 2011, 01:32

    I have the exact same problem.  I usually just leave my plugged in overnight.

  • protogeoff

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    Apprentice Traveler
    Replies: 1

    9 November 2011, 21:49

    The "get a new tomtom" argument is b.s.  I have a fairly new 1535 and it still takes almost 3h to update.  TomTom is just making excuses and I'm sure they know why... whether it's a poor architecture design or a website fault.  I'd like them to tell me how I can download a high definition episode of Top Gear in 15 minutes using bit torrent yet with the same internet connection spend 2.5 hours getting an update.  

     

    Another case in point... I can fill a quarter of my 160 GB iPod Classic in about 10 min.  

     

    Frustrating.  

  • Lupus1

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    Elite Voyager
    Replies: 3967

    9 November 2011, 21:57

    Hi all,

     

    I don't know about the newer devices connecting via MyTT but at least those connecting via TT Home only have a USB1.1 port and therefore the transfer of the map to the device takes it's time. As far as I know the newer devices also only have that USB connection although they are using another protocol to connect as they are connecting via the network interface.

     

     

    Regards

    Lars.

  • marked

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    Apprentice Traveler
    Replies: 2

    14 February 2012, 06:43

    I'm on a new model (GO 820) purchased in December 2011.  I'm currently attempting to download/install Central Europe, and I'm 4% done and still have over 12 1/2 hours to go according to MyTT.  That's on a LAN connection, too.  This is pathetic.  It's almost worth spending the money to purchase something else and go through it all again.

  • marked

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    Apprentice Traveler
    Replies: 2

    14 February 2012, 09:03

    I have (somewhat) resolved the issue, and in the interest of enhancing others' experiences, I thought I'd share.

     

    I finally managed, at 7% with nearly 13 hours to go - yes, it was increasing, not decreasing, to complete the download in about 2 1/2 hours.  The answer?  Disable AVG antivirus and Comodo AV and Firewall.  Once the map finished downloading, it took under 30 minutes to install.

     

    The response wasn't instant, but within 5 - 10 minutes, the percentage counter was increasing rapidly and the time remaining counter decreasing equally as rapidly.

     

    Frankly, I'm not happy about having to disable AV/Firewall software to allow maps to download, but given my impending departure, I had little choice.

     

    Hope that helps someone else in a similar situation.

     

     

  • Traylaw

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    Elite Voyager
    Replies: 3675

    15 February 2012, 01:40

    Your AV and firewall should let you manually allow downloads using Home.

  • Lupus1

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    Elite Voyager
    Replies: 3967

    15 February 2012, 11:18

    Hi,

     

    yes, it should. However those softwares sometimes need to be checked again what software is allowed to pass through after an update. This could be the case as well. After checking that the Home application is allowed to pass through it should work again without the need of shutting AV and firewall down.

     

     

    Regards

    Lars.

  • Wochka

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    Apprentice Traveler
    Replies: 1

    28 June 2012, 03:10

    I was having this exact same problem. I finally plugged the TomTom into one of my USB ports that wasn't USB 3.0 and things immediately sped up.

     

    I did, however, also set Comodo to Game Mode, so it could have been either one of these.

  • Jweems

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    Apprentice Traveler
    Replies: 1

    28 June 2012, 16:41

    I have a TT xl340M (lifetime map update)...I have the same problem and have never been able to update my maps...really frustrating...using both Mac and windows pcs..really no difference. very frustrated and do not seem to find any solutions from TT.

     

  • Lupus1

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    Elite Voyager
    Replies: 3967

    9 July 2012, 11:45

    Hi Jweems,

    did you try doing this via the TT HOME application? Did you activate the promotion code for those lifetime map updates on the account of your XL 340M?

    Please create a manual backup using Explorer/Finder before starting to update your device.


    Regards
    Lars.
  • amikeliunas

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    Apprentice Traveler
    Replies: 1

    12 August 2012, 17:33

    On my system, if I connect the Tomtom to the front [it thinks it's USB 1.1 and the download takes forrever.

    If I connect to the USB in the back of desktop, downlods in 5 minutes, and installs in about 40 minutes...

  • jcgamboa

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    Master Explorer
    Replies: 1

    13 August 2012, 22:06

    I finally got my VIA 1500 with the latest US/Canada & Mexico map updated.

    I called support and they gave some instructions. Before updating your map it is extremely important your read the instructions in this web site about updating your map:

    http://us.support.tomtom.com/app/answers/detail/a_id/9757

    It's very important to turn off your Firewall in your computer and also check your router doesn't have any block ports (usually they are set up at your office).

    Go to Windows, Control Panel -> System and Security -> Windows Firewall and click on "Turn Windows Firewall off"

    TomTom.jpg

    If you're doing it from your home, DO NOT USE WIRELESS. Connect your computer with a network cable to your router or modem.

    In my case, the installation (downloading) stopped in between 7 to 20%.

    It's better to do a fresh installation so, go to your MyTomTom icon located in the botton right corner and select "settings" or Open MyTomTom software.

    TomTom1.jpg

     

     

    Then, Go to Cache tab and press "Empty the Cache" and unselect "cache lage content items on my computer. Press "Save settings"

     

    TomTom2.jpg

     

    Then, Go to "Connection" tab and change the Port from 4000 to 4002, press "Test availability" and if Ok, press "Save settings"

     

    TomTom3.jpg

     

    Finally, close your MyTomTom browser, in case was openned it, and re-open it again, connect your GPS and press "check for New Items" located on MyTomTom tab in the web page (preferred to use Internet Explorer or Google Chrome).

     

    It takes about 4 hours, if you have a fast internet connections, change the settings on your computer so it doesn't turn off or go to sleep automatically. set them to "Never".

     

    It worked for me so I hope it worked for anyone, Good luck.....

  • veraso

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    Apprentice Traveler
    Replies: 1

    12 September 2012, 02:52

    after 4 month trying to update a Divice that comes with "free maps update" 


    Sorry you are reading the forums already,  don't keep traying the update...  TomTom just don't care.  " Don't give a Sh..!"


    They already make their money from Us... and the free update is just really bad Propaganda.

  • FlippsterMN

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    Apprentice Traveler
    Replies: 2

    22 September 2012, 00:38

    I would like to know exactly why TOM Tom Support staff are not answering these questions and having them moderate these forums with some answers. Is this like an issue that Tom Tom is not dealing with in every category?

     

    I personally am trying an update and its just sitting there not advancing at all. What do we need to do to get the update running?

  • Legends

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    Neophyte Traveler
    Replies: 3

    8 February 2013, 05:34

    Just bought a new TomTom today. Bought the version with lifetime maps.  Sure wish I had come to this forum first.  We'll see if it completes overnight, but at this rate I doubt it. 

  • Legends

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    Neophyte Traveler
    Replies: 3

    8 February 2013, 05:52

    Happy to report the download and update took only 3 hours on my new TomTom :)

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